Last Updated: 6/24/97

1. How does the phone actually work?

2. Do the Airfone calls connect as quickly as a regular phone call?

3. What phone number do I give someone who is trying to reach me on the plane?

4. Who is billed when I receive a call?

5. What credit cards are accepted?

6. Why are the calls so expensive?

7. Can I make calls to Europe?

8. If I need help using the phone can I get it?

9. Does the plane have to be in the air before I can make a call?

10. Airplanes are pretty noisy. Do I have to talk loud on the phone and/or will it be difficult, for the party I'm calling, to hear me?

11. Will there be any interference on the phone, or will I be able to hear other conversations, similar to cordless phones?

12. Can I use my regular calling card to make calls?

13. How much do the calls cost?

14. Are "800 numbers" free?

15. What happens if I dial the wrong number?

1. How does the phone actually work?
    For calls over North America: When a call is placed, information is sent from the phone handset to a receiver in the plane's belly and then down to one of the 130 ground radio base stations located strategically throughout North America. From there it is sent to one of three main ground switching stations and then over to the public telephone network to the receiving party's location. For Satellite calls mainly over water: When a call is placed, information is sent first to an orbiting satellite. From there, the call transmission path is similar to the North American system, except that calls are sent to a satellite earth station instead of a radio base station.

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2. Do the Airfone calls connect as quickly as a regular phone call?

    Because of the advanced technology supporting Airfone Service, occasionally it will take slightly longer for your call to connect. While you're waiting the handset menu screen will inform you of the call status. When your call connects, you will hear the ground party's phone ringing in your receiver.

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3. What phone number do I give someone who is trying to reach me on the plane? Will my number be the same all the time?

    In order for someone to reach you on the plane you must have an Airfone Activation number that you'll use to activate the phone to receive calls. To acquire your own Airfone Activation number, dial "0" toll-free on board or call 1-800-AIRFONE from the ground. The person placing the call from the ground dials 1-800-AIRFONE and follows the voice prompts to enter your number. Your Airfone Activation number will be the same all the time, you just need to activate the phone for each flight segment and include your seat number.

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4. Who is billed when I receive a call?

    You will be billed for the call, but you get to choose whether or not to accept any incoming calls. Here's what happens: The phone will ring on the plane and the screen will indicate a call for your seat location. You'll enter your PIN (to ensure that no one else can answer your call) and the phone number of the calling party will be displayed on the screen. If you want to accept the call, you will be prompted to slide a billing card to pay for the call. Once you have accepted the call you will automatically be connected to the party on the ground. If you choose not to accept the call, follow the screen prompts and no billing will occur. No billing ever occurs for the ground party!

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5. What credit cards are accepted?

    GTE, AT&T, MCI, Air Travel Card, American Express, Carte Blanche, Diners Club, Discover, Bravo, MasterCard, VISA.

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6. Why are the calls so expensive?

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7. Can I make calls to Europe?

    Yes, with Airfone Service you can place any international call including calls to Europe, Australia, even Zimbabwe!

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8. If I need help using the phone can I get it?

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9. Does the plane have to be in the air before I can make a call?

    No, calls can be placed at the gate, during take-off, landing, while inflight, and even while the plane is on the ground at most major airports.

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10. Airplanes are pretty noisy. Do I have to talk loud on the phone and/or will it be difficult, for the party I'm calling, to hear me?

    Your party should be able to hear you loud and clear. Not only does Airfone Service utilize digital signaling which delivers crisp, clear voice connections, but there is a volume control on the handset which can be adjusted to fit your needs.

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11. Will there be any interference on the phone, or will I be able to hear other conversations, similar to cordless phones?

    No, you should not experience any interference, such as hearing other conversations, while using Airfone Service.

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12. Can I use my regular calling card to make calls?

    If your card is a GTE, AT&T, or MCI card, it is accepted.

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13. How much do the calls cost?

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14. Are "800 numbers" free?

    No. Inflight, 800 or 888 numbers are charged at the same rate as regular calls.

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15. What happens if I dial the wrong number?

    If you ever have a question or problem, you can get assistance from a Customer Care Representative by dialing, toll-free "0" onboard or 1-800-AIRFONE on the ground.

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