Site Building Crashes, Viruses and Other Tech Disasters

Crashes, Viruses and Other Tech Disasters

Bugs and hackers got you down? Systems overloading? Vaporware everywhere? What's the latest nightmare you've faced?

      

scoop - 12:51pm Aug 17, 2000 PST (#1 of 3)

DSL Disasters

Seven visits by Pac Bell technicians. Eight months of waiting. Twice my dialup was disconnected. I'm finally back on DSL... with a dynamic, not static, IP address, to be sure, but at this point I'm willing to surrender. Whatever you do, don't use Pac Bell if you get DSL.

witsend_sf - 02:59pm Sep 5, 2000 PST (#2 of 3)

But then what?

I too had a horrendous experience with Pacbell DSL as did hundreds of other customers, apparently. But 7 tech visits and 8 months of waiting is extreme. I hope they at least compensated you in some way, like giving you free service for those months it wasn't working.

I read recently that there were close to 800 complaints made to PUC this past month compared to a usual 100 or less on average, and all of them were about Pacbell's lousy response to DSL.There's a class action lawsuit in the works.

During my trials and tribulations getting the service installed and working, I would have gladly told Pacbell where to get off, but then I figured why bother, I'd still have to use Pacbell's lines regardless of who's providing the DSL service. In fact, it's probably cheaper and easier (for billing purposes) to use Pacbell. It's not like you have much choice. Plus I was afraid that if I did decide to drop Pacbell and go to another provider, the new provider would be just as inept and unprepared as Pacbell.

So I rode out the storm, and now I have no problems whatsoever with the service. And, I might add... as lousy as the experience of getting DSL was in the beginning, there's NO GOING BACK to 56k analog connections again...EVER.

kanebender - 09:05pm Nov 19, 2000 PST (#3 of 3)

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