This will be the support page for Project GMail!
- What is GMail?
- GMail is a workflow micro-management system for the efficient handling of large number of emails within an environment such as
- What does GMail offer?
- Sorts incoming emails based on keywords, for routing to different specialists, to other departments or to work queues.
- Provides a selection of standard replies for incoming emails which can be mixed and matched to build up a multi query answer.
- Threading of emails to build up a contact history and to maintain a customer's link with an individual representative.
- Management tools for monitoring the flow of emails through the system and for forecasting future demand.
- How does GMail work?
- The system runs on any Amiga computer, however old. The pilot project is running on an A500 from 1987 without even a hard drive.
These can be found in jumble sales or attics and have next to no retail value.
- The product uses two scripting languages; AREXX and Rebol for moving emails around and the email interface is YAM.
- All these third party products are free.
- What is unique about GMail?
- It is 100% reliable, guaranteed.
- No technical maintenance is required, only the filling of the database.
- What does the G stand for?
- Why do you want to know? It could be "Great", or "Ginns" but then again, maybe it's just "Good enough".
- Why won't you show us more, we want to see screenshots?
- Since its completion in April, Gmail has been under an NDA as it is currently being exclusively tested by 25 operators in a large customer service provider based on the West coast of Scotland.
When their contract ends, more details will be made publically available. Until then, the curious might find their questions answered at firstname.lastname@example.org.
- How much does it cost?
- One UK Pound per operator, per month. GMail is not to make money, it is to make a point.