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Problems Resuming After Suspend While MPEG Is Playing


The information in this article applies to:
  • Microsoft Windows 98 Second Edition


SYMPTOMS

If your computer goes into a suspend state while Windows Media Player is playing an MPEG file on a CD-ROM or DVD drive, when you resume the computer, you may receive the following error message (or one that is similar to it) on a blue screen:

Error Reading CD-ROM in Drive drive letter:

Please Insert CD-ROM
With Serial Number ####-#### in Drive drive letter:

If the CD-ROM is still in the drive, it may require cleaning.

Press ENTER for OK or ESC to Cancel: OK
Note that if you press ENTER, your computer resumes properly, and Windows Media Player continues to play the MPEG file.


CAUSE

This problem can occur because in a suspend state, when the system power state is in an S3 state, the CD-ROM (or DVD) drive's power could be off. This depends on the BIOS of the computer. During the resume process, the drive returns NOT READY to the system, and generates the error message that is listed earlier in this article.


RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp
NOTE: In special cases, charges that are normally incurred for support calls may be canceled, if a Microsoft Support Professional determines that a specific update will resolve your problem. Normal support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date        Time        Version      Size     File name 
   ------------------------------------------------------
   06/28/2000  10:00:32am  4.10.2225    32,443   Cdvsd.vxd 


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbenv kberrmsg kbtool win98se
Issue type : kbbug
Technology :


Last Reviewed: February 22, 2001
© 2001 Microsoft Corporation. All rights reserved. Terms of Use.


Article ID: Q265405

Last Reviewed:
February 22, 2001

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