Choosing a Mover
Moving companies provide a variety of services for a range of fees. It is a good idea to
talk with different movers to compare their services. To find out who the best movers are
in your area, begin by asking friends about their experiences with the movers they have used.
You can also check with the Better Business Bureau or other consumer organizations in your
local area. AMSA does not recommend moving companies nor does it recommend one moving
company over another.
When selecting a mover, we encourage consumers to choose a moving company which is a member
of AMSA. The members of the AMSA have all agreed to abide by the terms of our published
tariffs and to participate in the Arbitration Program sponsored by our organization. Many
AMSA members are also participants in the AMSA Certified Mover and Van Line Program.
AMSA Certified Movers and Van Lines are companies that have voluntarily agreed to
abide by a Code of Conduct that requires complete disclosure of moving information to consumers, written estimates
of charges, timely service and prompt response to claims and complaints. They have also
agreed to arbitrate disputes of up to $5,000 arising from loss or damage to the articles
in your shipment. Not all movers participate in this program. Before you make your choice of movers, be sure
to find out if they are AMSA members and if they participate in the AMSA Certified Mover
and Van Line Program .
Once you have compiled a list of movers, inform them of the destination and timing of your
move. Ask them about the types of services they offer. Also ask them to explain their
estimates in detail and to give you a copy. Then carefully compare to see which mover best
suits your needs and budget.
If you are moving interstate, you should read and understand all of the information you will
receive. In addition to brochures explaining their various services, moving companies
should give you a copy of a consumer booklet entitled Your Rights and Responsibilities When
You Move and information regarding the mover's participation in a Dispute
Settlement Program. Distribution of the consumer booklet and the requirement that movers
offer shippers neutral arbitration as a means of settling disputes that may arise concerning
loss or damage on household goods shipments are requirements of the Federal Highway
Administration (FHWA), and formerly, the Interstate Commerce Commission.
It is important to try to make arrangements for your move well in advance, at least four to
six weeks before the moving date.
When you choose your mover, be sure you understand:
The rates and charges that will apply;
What the mover's liability will be for your belongings; and
How pickup and delivery will work.