Is Your Salesperson a CMC?
What is a CMC?
A salesperson who is a "CMC" is someone who has received a Certified Moving Consultant
credential. The CMC credential has come to represent a fundamental competency and adherence to
ethical conduct of the sales force for the Household Goods Moving & Storage Industry. In dealing
with a CMC while planning your move, you can be assured that you are working with a knowledgeable
sales consultant who is committed to providing excellent and fair service.
How do salespeople become Certified Moving Consultants?
Salespeople in the Household Goods Moving & Storage Industry must go through an application process
to become a Certified Moving Consultant. Once they apply to the program, they must sign a
Code of Ethics and Professional Standards and pass a
certification exam to become a CMC. Once they have passed the exam, each CMC must pay annual dues
and go through a recertification process to maintain their CMC status.
How do I know if my salesperson is a CMC?
The first step is to check the list we have posted on this site. At the bottom of this page, you
can search by state, the CMCs in your area. This list is updated
every two weeks.
The next step is to ask to see your salesperson's credentials.
If your salesperson advertises as a CMC and is not on this list, ask to see their membership card
and make sure it has the current year on it and that it is issued by the American Moving and Storage
Association. Click here to view this year's membership card. It is always
a good idea to ask your salesperson for their credentials, even if you found their name on our list.
If your salesperson is NOT a CMC he/she cannot be held accountable to the CMC Code of Ethics and Professional Practices.
What if my salesperson claims to be a CMC and cannot produce any credentials to verify?
If your saleperson is not on our list and cannot produce any credentials to verify their status,
please contact us at (703) 683-7410 or by email.
Please be prepared to provide us with the salesperson's name, the company's name and a contact phone number.
It is always a good idea to ensure the company you are considering to relocate your
personal belongings is a member of AMSA. If they are a member, they are required to participate in
our Arbitration program. To check on the membership status of a moving company, please call (703) 683-7410
or email us.
What if my salesperson is a CMC and I have a complaint?
In dealing with a Certified Moving Consultant, you can be assured that if you have a complaint
against your salesperson, there exists a forum to express it. If for some reason you have a complaint against a
CMC, please send a written complaint to:
American Moving and Storage Association
Attn: Stacy Delaney
1611 Duke Street
Alexandria, VA 22314
Please ensure you describe the situation surrounding the complaint, the name of the salesperson involved
and the name of the company involved. Once we receive a complaint it is presented to a Peer Review
Group who will research the complaint and decide on an appropriate action.
Find a CMC . . .
Please select the state from which you are moving. A list of Certified Moving Consultants in your
state will be displayed. The listing is in alphabetical order by city, so you may need to scroll down the list to locate
your nearest city.