Problems Resuming After Suspend While MPEG Is Playing |
The information in this article applies to:
-
Microsoft Windows 98 Second Edition
SYMPTOMS
If your computer goes into a suspend state while Windows Media Player is playing an MPEG file on a CD-ROM or DVD drive, when you resume the computer, you may receive the following error message (or one that is similar to it) on a blue screen:
Error Reading CD-ROM in Drive drive letter:
Please Insert CD-ROM
With Serial Number ####-#### in Drive drive letter:
If the CD-ROM is still in the drive, it may require cleaning.
Press ENTER for OK or ESC to Cancel: OK
Note that if you press ENTER, your computer resumes properly, and Windows Media Player continues to play the MPEG file.
CAUSE
This problem can occur because in a suspend state, when the system power state is in an S3 state, the CD-ROM (or DVD) drive's power could be off. This depends on the BIOS of the computer. During the resume process, the drive returns NOT READY to the system, and generates the error message that is listed earlier in this article.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct
the problem described in this article and should be applied only to systems
experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the
fix. For a complete list of Microsoft Product Support Services phone numbers and
information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/directory/overview.asp
NOTE: In special cases, charges that are normally incurred for support calls may be
canceled, if a Microsoft Support Professional determines that a specific update will
resolve your problem. Normal support costs will apply to additional support questions
and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
------------------------------------------------------
06/28/2000 10:00:32am 4.10.2225 32,443 Cdvsd.vxd
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products that are listed
at the beginning of this article.
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