Post Launch Newsletter
Anarchy Online is now launched, and it is time for a little update on the status of the game. The launch on June 27th has not gone as smoothly as we had expected. On the positive side, the game is up and running and all the features we have promised are implemented. The number of players that have logged on to the game has exceeded our expectations by far - five days after release we had 35.000 registered accounts!
However, there have been some significant issues that our customers have been dealing with the last few days. It has been difficult to log on due to massive traffic, and the game is unfortunately still unstable. We apologize for all the inconvenience this has caused our customers and we are working around the clock to make things right.
These are the most prominent issues that we have fixed or will fix in the near future:
Personal CD keys:
Some of our customers have been unable to register their personal CD key. This was due to a minor interface error in certain web browsers, but we have fixed the problem now.
Due to the large number of people logging on to the game, many people were unable to make it through the registration process. We have now increased our capacity for log in so that everything should run smoother.
Our customer support staff has been quite overloaded with questions due to the overwhelming interest in our game, and has been unable to give our customers quick responses. We are now dealing with this by hiring more people and improving the existing support system.
Lag and crashes:
Our customers often experience lag and crashing once in the game. Funcom had done thorough testing and massive simulations before the launch to test server capacity and playability. However, we see today that there are still some issues to be solved.
Again, Funcom would like to apologize to all of our customers who have been troubled by these various issues. We would like to inform you that the first included month of playtime will not start until further notice. Funcom can also assure you that most of these issues will be solved in the near future that we will work very hard to prove that Anarchy Online is the very best online there is! :-)
As for reviewing the game: We will send out review copies soon, but we would like to ask that you hold back on a full review until we have solved these problems. For daily updates and Anarchy Online news, please visit our support site .
Director of Public Relations