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A Message from United Airlines Chairman and Chief Executive Officer Jim Goodwin

On behalf of all of us at United Airlines, I would like to extend our deepest sympathies and condolences to the individuals, employees and families who had friends or loved ones onboard United Flight 93 or United Flight 175. We are dispatching a team of United employees to assist the families involved and have established a toll-free number that families and friends can call for assistance and information. United is working with all the relevant authorities, including the FBI, to obtain further information on these flights. We have pledged our full cooperation with the authorities. We will be posting all news, statements and other information related to the flights on this web site as soon as it becomes available. In closing, let me say again that our hearts go out to everyone who was onboard these flights, and to their loved ones, as well as anyone on the ground who may have been involved in the tragic events. We will hold them all close in our thoughts and our prayers.

The toll-free phone number for families in the US to call is 1-800-932-8555. United also has established its international toll-free numbers for friends or family members who want more information. Those numbers are:

  • The Netherlands: 020504051
  • Germany: 06966985407
  • Italy: 024829813
  • Belgium: 027133646
  • France: 0169199659
  • London: 0800968130

Under an FAA-directed groundstop, United Airlines is holding all flights on the ground through noon (CST) on Wednesday, September 12, 2001.



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This is the only website authorized to publish information regarding United Flight 93 and United Flight 175.