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Kevin Liu Director, Information Technology "Like most IT departments we don't have the bandwidth to implement every request. With Octopus, I can quickly integrate three different systems used by our finance department and deliver a Meta Application that lets them build their own Views to meet their business needs. I was an instant hero. Because it's been such a success, we're planning to extend the solution through the enterprise." |
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John Grotting Senior VP, North American Sales "With Octopus Sales I've given my sales people access to the resources that make them successful. When they call on a customer, they now have the information that helps them sell more proactively and respond more intelligently." |
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Jeanette Chen Customer Service Representative "Today, customers expect answers right away. With Octopus Customer Service I know everything about my customer instantly and can answer almost any question just as fast, whether it's a simple billing issue or a complex technical problem. I can also assist customers in new ways, suggesting new products and services or even point to information that will be of value." |
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Ellen Harris Director, eBusiness "Our first-generation Customer Portal was too limited. We needed to give our customers access to a broader range of information and also make it easier to navigate and personalize. Octopus Customer Portal helped us do that. Now our customers can get the exact information they need 24 hours a day. The response has been overwhelmingly positive. It's value that's creating a high level of customer satisfaction. I only wish we could have done this sooner." |
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Josh Wolff Field Sales Representative "Before I discovered Octopus it took me hours to pull together the information I needed to prepare for an important account call. Now I get better and more complete information in seconds, literally." |
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