October 4, 2001
 
 

IMPORTANT ANNOUNCEMENT FOR USERS OF FREEDOM PREMIUM SERVICES

Dear Freedom Premium Services Customer, Zero-Knowledge is introducing Freedom Privacy & Security Tools 3.0, the next generation of its online security software for consumers. This new software includes a personal firewall, form filler/password manager, ad manager, cookie manager and keyword alert. As a result, we have decided to focus our main development efforts on this product as well as other software solutions providing online security. As such, I regret to inform you that Freedom Premium Services - Anonymous Web Browsing and Private Encrypted Email - will be discontinued as of October 22nd, 2001. Please refer to the detailed Freedom Network shutdown timetable below. This decision was not taken lightly. It reflects the ongoing high cost and limited returns of operating the Freedom Network - the engine that drives the encryption and anonymity process. This is especially true since our customers and partners increasingly choose to purchase ready-to-use solutions that provide security and safety online - such as personal firewall, password manager and keyword alert - rather than nym-based services. For the past two years we have worked very hard to develop and maintain a sustainable private network and we thank you for all your support of our endeavor.. We share your disappointment and we apologize for the impact this decision will have on your online activities. We deeply regret that we are unable to maintain the Freedom Network and we wish to thank you for your loyalty and for your understanding of this difficult decision we had to make. Please see below the timetable for shutting down the Freedom Network and the Refund Policy for Premium Services customers. Sincerely, Hamnett Hill EVP, COO Freedom Network Shutdown Timetable Refund Policy - Freedom Premium Service

 
 

FREEDOM NETWORK SHUTDOWN TIMETABLE

October 11th, 2001 Partial Freedom Network shutdown: the majority of the Freedom servers will be taken offline. Freedom nym mailboxes will not accept any more incoming mail as of October 11th, 2001 You will still be able to retrieve mail sent to your nym mailboxes prior to October 11th, but only until October 22nd, 2001. However you will still be able to send mail until October 22nd, 2001. And you will still be able to browse anonymously until October 22nd, 2001. WARNING: During the network shutdown, there is a risk that the identity of your nym(s) may be compromised due to the small number of Freedom servers available on the network. For detailed information on the Freedom Privacy Services threat model please click here. October 22nd, 2001 Complete Freedom Network shutdown: all the Freedom servers will be taken offline. You will no longer be able to browse anonymously or, send and receive nym mail. Recommendations You may want to contact your friends, family and colleagues (or anyone that knows your nym names) and let them know that your email address will no longer accept mail as of October 11th, 2001. We recommend that you contact them as soon as possible, starting today, so that you can receive their responses before the incoming mail functionality is shut down. Please note that there will be no option of forwarding (redirecting) of any mail sent to your nyms. All mail sent to your nym(s) after October 11th, 2001, will bounce and be returned to the sender. Please note that due to a diminished number of servers on the Freedom network, it may at times be difficult to download your nym mail. Should this be the case, please repeat your attempt multiple times and at off-peak hours. For further information please click here.

 
 

REFUND POLICY - FREEDOM PREMIUM SERVICES

Eligibility All users who have purchased Freedom Premium Services since January 1st, 2001 are eligible for a full or partial refund under the conditions specified below. As an alternative, all users eligible for the refund can choose to obtain free of charge Freedom Privacy & Security Tools 3.0. A valid Order Confirmation Number will be requested in order to obtain the refund or free copy of Freedom Privacy & Security Tools 3.0. Refund conditions Your purchase date of Freedom Premium Services will determine whether you are eligible for a full or partial refund. Effective immediately, Zero-Knowledge will be accepting refund requests until November 22nd, 2001. Purchased Freedom Premium Services on or after July 1st, 2001 Freedom Privacy & Security Tools 3.0 or Refund at 100% of purchase price Purchased Freedom Premium Services on or after April 1st, 2001 Freedom Privacy & Security Tools 3.0 or Refund at 75% of purchase price Purchased Freedom Premium Services on or after January 1st, 2001 Freedom Privacy & Security Tools 3.0 or Refund at 25% of purchase price Purchase price and refund information Freedom Premium Services was priced at US$ 49.95 prior to June 14th, 2001. Freedom Premium Services was priced at US$ 59.95 on or after June 14th, 2001. Zero-Knowledge does not cover fluctuations in currency exchange rates that may have occurred between the date of purchase and the date of refund. Contact information All refund requests should be sent to store@zeroknowledge.com before November 22nd, 2001, and contain all the customer information specified below. Please allow 10 to 14 days for the credit to be applied to your credit card. IMPORTANT: Please use your regular email address when corresponding with Zero-Knowledge to ensure appropriate follow up from customer service. Please do not send us emails using your nyms to avoid any delays in getting help. Freedom nym mailboxes will not accept any incoming mail as of October 11th, 2001.   Please include the following information: Specify whether you wish to obtain a refund or the new Freedom Privacy & Security Tools 3.0 as a replacement product. Order Confirmation Number First and last name Your address Your regular email address (not your nym address) The last 4 digits of your credit card (used for the purchase of Freedom) Freedom Privacy & Security Tools 3.0 Our new product includes the following features and improvements: Improved Personal Firewall Form Filler / Password Manager Ad Manager Cookie Manager Keyword Alert A new user interface, designed to improve your Internet experience More flexibility to set up and configure each feature A new Privacy & Security Guide to help you increase your understanding of the Internet To learn more about Freedom Privacy & Security Tools, please click here.