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Apple Product Security


Contents


Contacting Apple

Apple Technical Assistance Center (TAC)

Contact the Technical Assistance Center for help with active security incidents or for product security issues. Assistance with "how-to" questions such as security configuration, clarification on security notices, or requests for software updates will fall under the normal fee-based technical assistance program. Technical help with other matters is provided on a fee basis under Apple's standard technical assistance program. The e-mail address is used to monitor for potential product security issues. Because we focus our response efforts to have the greatest impact across Apple's product line, we generally will not respond to the e-mail messages.

  • +1 866 864-9551 (toll-free from within North America).  Staffed 7 days a week 6 AM - 6 PM PST.
  • +1 512 674-8700 (toll call from anywhere in the world).  Staffed 7 days a week 6 AM - 6 PM PST.
  • E-mail: product-security@apple.com

You can use Apple's Product Security PGP key to encrypt sensitive information sent via e-mail.

Press contacts

Bill Evans  (408) 974-0610   <bevans@apple.com>
See http://www.apple.com/pr for more information.


Security in your system

Checking your system

Here are a few items to help with checking and improving the security of your system:

  • Apple configures its products for security by turning off certain services by default. These include: Remote Login, File Sharing, and FTP. Activating any of these services can degrade the network security of your system.
  • Be sure that you are running the latest version of system software. Apple will release security updates from time to time, and having the latest available system software version should improve the security of your system. Check the Security Updates page for more information.
  • There is a variety of third-party software designed to increase the security of your system, such as firewall software. You should research the available offerings to determine whether they can help in your environment. The Macintosh Products Guide will help you find a variety of products for your Macintosh.


Security notifications

For the protection of our customers, Apple does not disclose, discuss or confirm security issues until a full investigation has occurred and any necessary patches or releases are available. Apple usually distributes information about security issues in its products through this site and the mailing list below.

Mailing list

The Security-Announce mailing list is provided to obtain product security information from Apple.
You can susbscribe via http://lists.apple.com/

Notifications developed by Apple are signed with the Apple Product Security PGP key. We encourage you to check the signature to ensure that the document was indeed written by our staff and has not been changed.

Updates

Check the Security Updates page for released updates.

General product information

General information about Apple products is available at http://www.apple.com/. This information includes product documentation, as well as technical papers, hints, tips, and questions and answers.

Collaboration with other security groups

Apple works with the formal incident response community to distribute information. Most Apple security notices are distributed by CERT/CC at the same time that they are sent through Apple's own channels. Apple is a member of the Forum of Incident Response and Security Teams (FIRST), and cooperates with other FIRST members to disseminate security-related information.

Apple also works very closely with the FreeBSD Security team to analyze and release patches for security vulnerabilities.


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