The scope of the Local Entry Action and Results Network (LEARN) customer knowledge project has been expanded to Process and Revenue Optimization for IP and Telephony. It covers acquisitions, retention, growth, revenue assurance, e-relationships, end-to-end customer experience, planning, and regulation functions across the board. Read more.

Matti Hiltunen and Rick Schlichting received the Best Paper Award at Middleware 2001. Read more...

ISMUI is a program within Research that primarily focuses on human speech interactions. Richard Cox, VP of Speech and Image Processing Services Research, is responsible for the ISMUI program. He explains that for humans to have meaningful interactions with machines, researchers have to give the machine ears and a voice. "The ears are speech recognition and the voice is text-to-speech synthesis." Read more...

AT&T Labs - Research is activitely researching a wide range of topics in optical networking. AT&T's optical networking research is a collaborative effort between the organizations in the Florham Park facility and those in the Middletown facility. The team combines networking, software and hardware expertise to address a range of networking issues that are important in building and operating future IP and transport networks. Read more about Optical Networking...

AT&T Labs' work on privacy is paying off! On October 15, the AT&T WorldNet Privacy Tool was released to WorldNet beta club customers and it has been well received. In the trial's first two weeks, about 2000 customers downloaded the software. Lorrie both designed the software and is managing the beta trial. Read more about the Privacy Tool...