How to Request Arbitration
The American Moving and Storage Association (AMSA) is the national trade association of the moving and storage industry. It represents movers, van lines and their agents who are engaged in the interstate transportation of household goods.
One of the primary missions of the Association is to encourage its members to perform in a manner that results in the most efficient and reliable moving and storage services possible. To further this objective, AMSA conducts two programs that are designed to assist our industry's customers if they encounter problems with their mover. These programs are the AMSA Certified Mover and Van Line Program and the Dispute Settlement Program.AMSA Certified Mover and Van Line Program
The AMSA Certified Mover and Van Line Program was created to promote sound principles and acceptable practices in the moving and storage industry. AMSA Certified Movers and Van Lines are companies that have voluntarily agreed to abide by a Code of Conduct that requires complete disclosure of moving information to consumers, written estimates of charges, timely service, and prompt response to claims and complaints. They have also agreed to arbitrate disputes of up to $5,000 arising from loss or damage to the articles in your shipment. Not all movers participate in this program.Dispute Settlement (Arbitration) Program
The Dispute Settlement Program ensures that our members comply with the federal requirement that they have a formal arbitration program available to resolve their customers' disputes over lost, damaged or destroyed articles. If you cannot resolve such a dispute with your mover, you may request arbitration to resolve your claim.
Most people who use a professional mover never encounter a problem or file a claim. And, if a claim is filed, it is usually resolved to the consumer's satisfaction in a timely manner. However, some problems are not easily resolved. To assist us in helping you to address your problem, be sure to carefully read the information contained in this section and follow the instructions for submitting a complaint or for requesting arbitration.Identifying the Type of Complaint
The first step to resolving complaints with your mover is determining what type of complaint you have. Complaints about moving companies usually fall into three (3) different categories.
For more detailed information about the Arbitration Program, click here(pdf).
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