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Kanes-Furniture Complaint Center Page # 2

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Something Seems To Have Gone Very Wrong At Kanes-Furniture.

Read For Yourself, You Are Not Alone, They Treat Everyone Bad!

The Following Complaint Letters Are All From Late 2001 & 2002.

 

Letter # 64 From Donna

URGENT *** URGENT *** URGENT
NEED ASSISTANCE IMMEDIATELY!!!!!
PLEASE CALL!!!!

Memorandum

To: Mr. Bravata
Kanes

From: Donna Morse
Phone: 407-354-XXXX (work)
Fax: 407-370-XXXX (work)

Date: January 3, 2002

Subject: South Orange Blossom Trail Store

 

1. Mr. Bravata, in September 2001, I purchased a sectional sofa and some end tables. I declined the end tables. When my husband and I were in the store, we were told that the only recliner that had a massager in it was the middle. My husband at that time, jokingly said - good that one will be yours as you are always tired when you come home from work. When it was delivered (or should I say dumped off), we discovered that the right and the left recliner both had massagers in them and we had no place to plug them in. I had taken the whole day off of work because they had called and said that the would be there at 11:00 AM. They actually showed up at 7:30pm. I could have gone to work instead of missing a days pay.

2. After many, many phone calls and Jim being so rude and never getting through to Jennifer and never getting a return phone call. I finally called the store in Casselberry. The young lady there was very nice and said that I should talk to Naomi (S.O.B.T. Store) Ever since then I have been corresponding with Naomi or James who also is very nice. When I finally talked with Maribel in your customer service, she told me that she had many complaints about that store and several about Jim that day. It was also mentioned that that store was on the news and had also been picketed. Well if I had known that, I would have never bought there.

3. Finally, they agreed to let me do a switch out because I was told incorrect information. With my husband we went back in the store and picked out a Broyhill Recliner Sofa and Recliner Rocker. I had asked them to please call me an 1 hour head of time to so I can get a hold of my daughter or make arrangements myself to be there. I was noted on the slip of paper. Well when I finally got the call - I asked where are you. The answer was "I am sitting in front of your house". Doesn't seem to be an 1 hour ahead of time to me. The deliver person stated that it was not noted anywhere on the paper that they had to call. I looked at the paper myself and yes it was noted. And when I called Naomi she looked in the system where it was also noted. Any way the sofa and chair were both damaged. So I again called the store once again and Naomi did another switch (#2). Again, they were supposed to call me ahead of time. Again they called me at 1:30 sitting in front of my home. He stated he could make one more deliver and call me back at 1:00 (idiot not realizing that it was already 1:30). He called me back about 10-15 minutes and I asked where are you - he said I am sitting at Burger King. (mind you that is about 2 miles from my house). Did he really make another delivery - well I really don't know. They to top it all off the dispatch called and the young lady said, "I am just calling to verify that you are not at home to receive your furniture".

Memorandum
Mr. Bravata
Page Two

I in turn, said "where did you just call" she said "I called your work number" and I said - duh then how could I be at home and just hung up on her. She called directly back to me and repeatedly asked me the same question and I just said "yes, you are right, I am not at home".

4. Well sofa and chair #2 is also damaged, 1 recliner in the sofa is completely broken and the other just simply dones not work. The drawer in the sofa is also broken. The rocker recliner opens when it has a mind to. So again they are sending me a new set. Delivery - December 28, 2001. I again
Took another day off of work to wait for the delivery. They called at 9:30am and said they would be there in about an hour. When they arrive AGAIN they did not bring all the right furniture. I am right now at the end of the rope. THEY ARE SET TO BRING ME ANOTHER SENT OF FURNITURE ON JANUARY 4TH OR THE 11TH. SET #4 I can not take another day off of work and my daughter is back in school - this furniture number 1 needs to be delivered after 4:30pm when my husband is home - number 2, I need a big and I am talking big right now (as I have been asked to try an solve this myself before I get Problem Solvers or a lawyer involved) substantial amount of money deducted from my bill and that does not count the $50 delivery fee!!! Or number 3 - I need my bill cleared from Kanes with a memo from you stating such so I may go and purchase furniture at another upstanding, customer oriented store.
HELP!!!!
I have called Jennifer 3 times yesterday 12/19/2001 and have yet to get a phone call back. I have been so inconvenienced not to mention my daughter taking off school to meet time there also. My bill is so screwed up you are telling me that I owe $3,436.63 when the bill I have in my hand say I own for the balance is approx. $1,300.00 (give or take).

I have told as many people as I can not to buy anything at Kanes. I am very close to standing at the front door and saying the same thing as people go in. Naomi and James have both been great, but I feel I should be compensated in some way shape or form for my in conveniences. I really don't expect to hear from you either and that's ok you know, because I have spoken with an attorney and also have papers coming to me from the Better Business Bureau. I am also going to try and get in contact with the Problem Solvers.

This is totally ridiculous to have 3 sofas and all of them not in working order. I put down a $250 deposit and they were suppose to transfer that and take off the tables, take off the delivery and do the adjustment of $1,900 and some change, but from my bill I do not see where that has happened.

I just made 4 long distance phones calls again this morning no one ever telling me that Jennifer or Maribel are not there just transfers me to voice mail. Also I was to by Amanda that they have 2 days to return a phone call. When I asked why I was never told that (so as not to keep calling long distance) I was told they did not have to tell me that. Therefore, maybe you should pay for my long distance phone calls also.

I feel as if I should load up this junk of a living room suite and dump it in front of the door of Kanes with a note that says - don't buy here - Kanes is not a reliable store and their customers service reps are the same.

I do strongly feel that I should be compensated. Please advise.

Thank you

 

Letter # 65 From Donna (part 2)

URGENT *** URGENT *** URGENT
NEED ASSISTANCE IMMEDIATELY!!!!!
PLEASE CALL!!!!
COMPLAINT *** COMPLAINT *** COMPLAINT
NUMBER 2

Memorandum

To: Mr. Bravata
Kanes

From: Donna Morse
Phone: 407-354-XXXX (work)
Fax: 407-370-XXXX (work)

Date: January 14, 2002

Subject: South Orange Blossom Trail Store
__________________________________________________________________________

PLEASE FIND ATTACHED, THE MEMO IN WHICH I SENT TO YOU ON JANUARY 3, 2002 REGARDING THE PROBLEMS I AM HAVING WITH YOUR SOBT STORE AND DELIVERIES.

I spoke to Jennifer at exactly 2:10 pm on January 3, 2002. She explained that you would give me a $200 in store credit and that I would have my furniture delivered on January 12, 2002 as opposed to January 11, 2002 (which was the original date).

WELL THE STORY GOES..AND I HAVE TOTALLY GIVEN UP NOW AND WANT SATISFACTION AND THE $200 IN STORE CREDIT IS NOT GOING TO GET NOW. I HAVE NUMBER 1. SPOKEN WITH THE SMALL CLAIMS DIVISION AND ALSO WITH THE BETTER BUSINESS BUREAU WHO TOLD ME THAT YOU ARE ALREADY ON THEIR RECORDS AS AN UNSATISFACTORY COMPANY. PLEASE READ BELOW AND MAYBE JUST MAYBE WE CAN WORK THIS OUT TOGETHER AS THEY SUGGESTED.

Kanes called between 7:30 am - 8:00 am (give or take) the gentlemen said he would be there between 12:00noon and 4:00 pm. I figured the morning was gone because they usually show early, but I did have prescriptions to pick up and my husband was working and unable to do it. Well 5:00 pm rolled around and Kanes called and said he was in Ocoee and was headed to my house, I said Ok. (Ocoee is approx 1 hour or so away).

Mr. Bravata
Page Two
January 14, 2002

7:00 pm rolled around and still no delivery. I called Kanes (SOBT) and asked where my furniture was. They put me on hold and came back and said.I he had 1 or 2 more deliveries and he will be at your house. Now when I talked to him at 5:00 pm, he was already on his way (I believe the right hand doesn't know what the left hand is doing or just really does not give a flip). So I figured they would be there around 8:00 pm or 8:30 pm. Well 8:45 rolled around and sill no delivery.

I again called the store (SOBT). - in which the young lady hung up on me. So I had to call back - only to get hung up on again. I again asked where is my furniture. She put me on hold and came back saying that they could not get a hold of the driver and had not heard from him since 7:00 pm. At that time, I told my husband I was going to bed, he said he would wait a little longer, but he had to go to work the next day so I would not be too long. He finally came to bed around 9:45 pm. At approx. 10 minutes to 10 I received a call from Kanes. They wanted to know if I wanted my furniture. I asked where are you. They said Pleasant Hill Road (10 minutes from my house). Yes, it was late, but I really did not want to go through the hassle again, so I said to come on and I went back to bed. I woke my husband up and he waited for them to show up - 10:00 clock.

I did get up and look out the window when I heard the truck come up. As I stood there peeking through the blinds, I saw the two men carry the carton off the truck, but when it came to the couch, I saw them STAND IT UP ON IT'S END AND PUSH IT OUT INTO THE STREET - IT LANDED IN THE MIDDLE OF THE STREET UPSIDED DOWN. I said to myself, this can't be good, but I did not want do deal with it at 11:00 at night - so I returned to bed.

I called my husband at work the next day and told him that the right recliner on the sofa did not work. He said he mentioned to the driver and he noted it on the delivery slip.

I physically went into the SOBT store and spoke with Jim T. (Manager). I explained the situation back from September. He stated that they have been trying to get them to tag the damaged merchandise so it will not get wrapped and return back to stock - but has been unsuccessful. He also mention he was going to send and email to the VP of Kanes and speak with the warehouse manager.

As I was walking out the door a gentlemen approached me and told me he was having the same problems with a bedroom set he and his wife had purchased and they were considering getting an attorney to solve thing problem. He had overheard me saying my delivery didn't come until 10:00 that night. He in turn said that they were at his house at 9:30 pm in Davenport, FL approximately 1 hour away that's were they called me from (as the lies continue). I spoke very loudly and said that if any one pays at Kanes that need to have their head examined.

WHEN I RETURND HOME JIM CALLED ME BACK APPROX. 5:30PM AND SAID THEY WOULD NOT HAVE ANY MORE IN STOCK UNTIL THE END OF THIS MONTH. THIS WILL NOW MARK 5 MONTS OF DAMAGED FURNITURE. HE SAID JUST TO HANG TIGHT UNTIL I HEAR FROM HIM AGAIN.

My daughter bought living room and bedroom furniture the same time from a very reliable store and have been enjoying it ever since.

Mr. Bravata
Page Three
January 14, 2002

NOW

NUMBER 1. I now know for a sure if I decided to go to Small Claims Court I could
get my charge card cleared or sue for more that what the furniture is
worth.

NUMBER 2. After speaking with them, I realized I would still have to go before
Mediator - which is basically what I am doing now. So I would
rather solve it myself if possible.

- I WOULD LIKE TO HAVE MY CHARGE CARD CLEARED OF ALL PURCHASES SO I MAY PURCHASE SOME NEW FURNITURE AT A CUSTOMER ORIENTED, UPSTANDING STORE

- I WOULD ALSO LIKE A MEMO FAXED TO ME TODAY STATING THIS FACT AND THAT YOU HAVE CONTACTED WFNNB - KANES OF SUCH.

- I WOULD LIKE MY HUSBAND TO COME HOME TO NEW FURNITURE that we can relax on and be happy.

I am completely over it now, and I want something done and done now. I have a brand new house and I am tired of coming home to broken furniture. I have been told repeatedly that even this furniture would be rewrapped and delivered to someone else hoping they would not notice.

AND THEY ALSO CHARGED ME A DELIVERY FEE!!!!!!!!!!!!!!!!!! 10:00 YOU SHOULD PAY ME.

Donna Morse

Carbon Copy:

Better Business Bureau
Small Claims Court
Channel 9 Action New Reporters

NOTE: IF I DO NOT HEAR FROM YOU TODAY, I WILL FAX BOTH MEMOS TO THE APPROPRIATE PARTIES.

Wow, And I Thought I Had Problems With Kanes! Donna Seems Very Upset. Hope Kanes Helps This Poor Woman Out, Like Always, It Should Have Never Gone This Far! Hey, I Know, Maybe Everyone That Is Associated With Kanes-Furniture, From Corporate To Delivery Drivers Are Starting To Think Like "KTW", Thinking If We Treat All Our Customers Bad That "people return over and over, many times even when they had an unpleasant experience"? Do They Really Believe That? They Must. They Have A Lot To Learn About Treating Human Beings Like Human Beings, Not Like Were Invisible After The Sale, Which They Are So Good At! I Wish You The Very Best Donna, Good Luck, I Hope You Get Through To Them.


Letter # 66 From Readem1

My mother and I purchased $3000.00 of furniture from Savon the first
week of November. When my mother's furniture was delivered the coffee table
she ordered was not delivered. Instead a piece of glass to a sofa table was
delivered. My husband was there to accept the furniture because my mother was
in the hospital. He paid the balance on her furniture assuming that the
correct table would be delivered the following week. Wrong!!! It is now
January 17th. After many phone calls and assurances each week that the coffee
table would be delivered it was determined that the coffee table was
discontinued. At that time I was told my mother would recieve a refund. Wrong
again. Then I was told a check was written from the main headquarters for
$69.99. My mother paid $89.99 plus tax for the table and she never received
the check anyway. I faxed a copy of the reciept to the Savon store and still
nothing. After voiceing my complaints to neighbors and friends I was
surprised to learn they had many horror stories of their own about this store.

 

Letter # 67 From Joe

I recently purchased leather sofa,couch,entertainment center,and coffee tables from Kanes,the coffee tables were 2 months on back order. They were delivered in Jan.2002. We notice that the top of coffee table was ununiform with the finish. Let me tell you about the service. The serviceman came in with a rag and a solvent which he smeared the top with. then put 2 sheets of newspaper on carpet, shook a can of lacquer and started spraying the top. Oh yeah, he filled the room with lacquer overspray , no leather couch's covered, or entertainment center. When I walked into room I could not see let alone breathe. He had the balls to ask me how the top looked. It was still wet and I told him it looked terrible, he said the overspray won't hurt anything. I threw him out of the house. He is going to order a new top for coffee table, it comes in 2 pieces. Unfortunately he sprayed part of the other top. 4 days now a no one is returning my phone calls. New Port Richey store Florida. There service is terrible.

 

Letter # 68 From Nina

I have been furniture shopping for my first new home, and confess that I had
browsed in the Kane's stores in Tampa and Sarasota. I seriously considered
buying/ordering a master bedroom set (displayed in the Tampa store) that
would have cost about $3000. After reading the long listing of your horror
stories (which I couldn't even finish) I am SO relieved and grateful that I
didn't give Kane's my business! I have already been having enough stress
dealing with my homebuilder and his substandard subcontractors, but at least
they try to correct their stupid mistakes and treat you politely. I would
have gone ballistic under the various frustrating circumstances you all
describe. Kudos to your cries of outrage and revenge and website warnings,
but if possible you should also consider mounting a big media crusade and/or
class action lawsuit. Sure seems like Kane's consistently despicable
corporate conduct and devious, deceptive merchandising practices warrant
more severe intervention and financial retribution. I presume that many of
you have filed formal complaints with the Better Business Bureau or local
consumer agencies or support services. Have they been able to help? Well,
I hope you all finally get some satisfaction (and refunds). I also hope I
never have to experience such grief and anger with alternative furniture
companies (I just ordered a sofa from Norwalk).

Thanks again for your considerable effort in getting the bad word out on
this crappy company!

 

Letter # 69 From Jean

I can't tell you how glad I am to find your site.
In 1997-98 we bought new furniture for our new house. We went to the new store in Orlando.
It took months to get everything delivered, half of the dining room outfit was delivered, the hutch and chairs (with NO cushions)That's what we had for Thanksgiving!!!,NO TABLE! After several months of phone calls and visits. I had to take the table and chairs on the display. When they delivered it to the house They brought a second hutch!!! Sometime later, they delivered 6 chair cushions.

My one beautiful mattress sagged under the shoulder area after 6 months, a rep from the store, and then a rep from the mattress co. came. They both agreed, indeed, there was a problem, The warranty will give you a replacement, but they didn't have anymore of my style so my set would be mismatched. The Serta co. also said they couldn't do anything about it. Don't ever buy Serta either. I kept my mattress.rather than have it look junkie.

We also used their supposedly no interest credit. Don't EVER DO THAT!!! It's crooked. They do charge interest and it is so complicated you need a CPA to figure it out. We sent a check for the total amount. YOUNG PEOPLE, and anyone who can't pay within30 days, DON'T GO NEAR KANES!!

We had furnished 2 mobile homes for rental units and BADCOCK in Haines City and LEES in lake Wales are GREAT to do business with. I also purchased a sofa and love seat special order from Lees, and it was made and delivered in 4 weeks!

STAY AWAY FROM KANES!!!

 

Letter # 70 From Mary

Dear Sir, My husband and I have finished raising our children and our last
leaves next month for the military. At last, I am excitedly looking for a
NEW living room suite and whatever other furnishings may catch my eye. At
last, I can choose light cheery colors and am not bound by being practical,
nor is money as much an issue as in days past. I went to the web to
familiarize myself with styles so i could at least make a preliminary
judgement as to what i would like. THANK YOU for your web site!!! I typed
in Kanes Furniture and got YOU!!!!! I grew up in Tampa and atteneded King
High School just blocks from Kanes. I remember how i used to dream of
someday buying furniture from their store, as they were greatly praised
back in the 60's! I so thank you for helping me to avoid shattered
dreams. Even
though we now reside about 90 miles north, i first began my search for KANES.
I will pass that by now and continue further. After reading much of your
responses, I pause to think that maybe hubby and I should take a trip to
the mountains and order our furniture direct at a North Carolina
factory. It is a shame that the American work ethic has become such that
people no longer take PRIDE in what they sell. As for the language used in
many of your responses? I frankly think that offensive language hurts
your case. In fact, just reinforces that you have gotten down and wallowed
with swine. After all, foul mouths spew out filthy words and lies.....all
are about the same. God Bless, and I do sincerely thank you for the
warning. It has definitely steered me somewhere else.

 

Letter # 71 From AnnMarie

I am not at all surprised to see your website. I purchased over $10,000 from
Kanes in Tampa in July 2001. My living set, dining room set and desk/hutch.
Not all, but most of the furniture was damaged. Everytime new furniture was
sent to be exchanged, the new furniture was damaged even worse. I called
Kanes every couple of days. Finally, I threatened to pack all the furniture
up myself and deliver to their driveway, in Tampa, which is where I bought
it. I finally got the General manager, I believe his name is Kevin
Steiner....I'm not sure of the spelling, to agree to have all the furniture
picked up and give me a full refund (It took until September for this to
finally happen) I was beginning to thank him and he hung up on me. They
gave me a full refund on my Discover card and on my Kanes account less
$53.36. I called and told them about the error. (They are so sneaky) They
credited back the full amount to my Kanes credit card and in turn debited the
$53.36 from my Discover card without my authorization. It is now Feb. 2002
and they still have not given me my full credit. I contacted Discover card
and Discover card credited back my $53.36, so thankfully, I still won in the
end. However, I am still battling another issue with Kanes. In June, I had
a service man come to my house, under warranty, for my kitchen table which
continues to peel. They have been telling me since June 2001 that they will
exchange the table. I finally received a new table in late December 2001,
but now I lost 6 months of the warranty I purchased, on this new table. It
is now February, and my "new" kitchen table is peeling again. I called and
left a message for the manager Kevin Steiner and he still hasn't returned my
call. I am going to call for a service man to come to my house so that a
report is written up. Then I am going to send a certified letter to the
General Manager, Kevin Steiner. At this point, I want full credit for my
table and chairs so that I can pick out a new set and I want my warranty to
be extended the full amount of time that I have lost since last June. If I
can't get satisfaction, I am going to contact the Better Business Bureau and
if I don't get anywhere there, then I am going to contact the Consumer
Affairs Office and keep going up the ranks until I get a satisfactory
resolution. I wish you had continued to fight Kanes and threatened them
until they picked up your furniture. If you purchased on a credit card.
Contact your credit card company, explain wants going on and I guarantee you,
they will stand behind you. They will instruct you as to what to do and then
will eventually credit back the money if they can't resolve it with Kanes
themselves and then they will go after Kanes.

 

Letter # 71 From Jeannie

Hi Looks like this is a lost cause for us . We just started our complaint process about a leather couch that we were told would be replaced if anything was wrong with it,within the first year. They finally sent a "rep out' last week(our first call was in Nov.) and haven't heard a word. Looks like we're in for a long struggle! Too bad we bought the extra warranty, it's probably worthless.

 

Letter # 72 From Beth

Thank you for your wonderful website. I have been searching for a new bedroom set was was planning to go to the Kanes on US 19 in Clearwater. After reading the letters on this page, I will stay far away from them. Thank you for saving me time and aggravation.

 

Letter # 73 From AINTBOUTNT1

I do have a Kanes credit card. They are sooo easy to get. Part of their devious plan I suppose. My mother and sister bought stuff from them with the same delivery problems, but thankfully not too much damage. I am glad your site is on the web, so that I will not have to wage war against a furniture company. It is a sickening situation and it's great you have the guts to go after the creeps. I had a similar situation with AT&T Wireless, another "cajillion" dollar company ripping off the little people. I got them back through www.planetfeedback.com. It was the only way I could a response and a refund! Perhaps they could be of some assistance to Kanes rejected customers as well.
Thanks again for saving me from that ulcer of a company. They will never see one red cent of my hard earned money!

 

Letter # 74 From Jim

Hello, My fiancé and I were looking to buy a new bedroom and living room set for our house, first place we looked happened to be at Kanes. We found a nice living room set we would like to buy and wanted to see about financing since we could not pay cash for both the living room and the bedroom sets. So on the way to there website to see about the financing possibilities I stumbled upon your site. After reading the entire site I am disgusted about the treatment you and your wife had received. So I wanted to take the time and let you know that your message is getting out there and my fiancé and I are looking to buy are furniture else where. All I can say is that a lot of stores have lost the meaning of PR and it has spawn from the bad parenting of today. Take a good look at the youth today and image what future customer service is going to be like.

 

Letter # 75 From Jan & Ron

We were unfortunate enough to buy a living room set at Kanes Furniture last November.
We waited the entire day for the delivery,finally the driver called and told us that they dropped the couch and broke the frame and he wanted to know if we still wanted to take delivery on the chair. We asked for a redelivery date and they could not give us a date,this was on a Friday. Monday we called back and set a date for Tues. morning. They did not show. Being sick of putting up with their bullshit we called to cancel the sale at 2PM that afternoon. They told us they would charge us 20% for canceling if we did not take delivery. We called the main office in Tampa and they said they did not have to listen to us and hung up. The furniture was delivered finally and we are honestly afraid to move it for fear it will break apart. The buttons stick on the recliners and we have to help it along when we want to extend the leg rest. And we have to actually hold the chairs and push real hard for the foot rests to go back in. Our nightmare occurred at the Casselberry store in Fla. KEEP AWAY FROM KANES FURNITURE!!!!

 

Letter # 76 From Sae

My nightmare which ended would of never started if I would of listened
to my sister in law. She tried to order a dining room set for her new
house and after 6 delivery attempts and 4 mths later, she still didn't have
her dining room set. It was a white washed pine finish and they couldn't
match the base of the dining room cabinet to the hutch and none of them
matched the dining room tables and chairs. If it wasn't that, they
delivered items that were broken. Finally, they got fed up and said
screw it, you guys can't get it right, we'll go somewhere else.

My husband and I after moving into a new place decided to buy a new
living room set. We went into Kanes because they were having a so
called "Sale" I wasn't comfortable buying something in there but I felt
pressured so we did. We bought the living room set and another coffee
table for our family room. After we got home, I decided to cancel my
order on the living room set. I read the back of the purchase order
agreement where it stated we had 48 hours to cancel an order and if
you paid with check or cash, it will be refunded to you after 14 days in a
form of a check mailed to you from corporate. If you used a credit card,
it would be immediately refunded to your card.
Something told me to go to the store to cancel the order, We told them we
wanted to cancel the living room furniture order and keep the coffee
table. They told us that there was a $50 delivery charge to deliver a
$100 coffee table, so we then told them we would pick it up. They told
us to pick up the coffee table at the store on the date given. No problem,
then when I asked about the refund on my American Express they stated
that they do not do refunds at the store and only corporate can do that at
their headquarters. They can only charge. I find this hard to believe
since I have worked retail and at a furniture store and never heard that
the credit card machine that you slide your card through can only charge
and not refund. If the machine can charge it can also refund. There
was no way to change there mind and NO MANAGER ON DUTY. So, I
said fine after having to go round and round arguing with a bunch of
idiots.
A week later we came to the store to pick up our coffee table, they said
"What Coffee Table?" I said the one we bought. They looked at me like I
was an crazy. Then they said, "Oh you have to pick that up at another
store, they don't deliver that here, they deliver that to another Kane's
store." WHAT? Now I was fuming, I started to make a scene at the
store telling everyone to don't buy their furniture here. Then a Manager,
suddenly they have one, appears and says he will look in the back, he
come back out and says we have your table. We load it into the car
(should of looked at it first) got home and it was broken, the wood was
all splintered up. We then call the store back up and after yelling and
screaming, they said they would deliver us a new one --a month later.
We received it and my husband made sure they didn't leave until it was in
good condition. Which it was.
I had forgotten all about my refund on my living room set at this time. I
was watching WKMG Problem Solvers on our local news when I had
heard about another nightmare Kanes's problem about refunds and
credits. I got nervous and the next morning I decided to call my American
Express credit card who said that there was no credit showing. After
that, American Express decided to investigate and do a back charge. I
then proceeded to call the store and no one could help me. Eveyone just
became total idiots. No manager on duty (of course) and no asst.
manager on duty (wonder who runs it --maybe that'st he problem. They
finally gave me a number to corporate. Now, I am at work and it is 1030
AM. I call corporate and the receptionist says that Jennifer is the one
that does the refund and credits and she is on the phone, when I asked
how she knew that, she said the lights tell her she is on the phone, I then
ask for her voicemail, Jennifer dosen't have a voicemail, you'll just have
to call back. I then ask for someone above Jennifer, there is no one else
available. So, I told the receptionist, I have all day to call everytime I hang
up I will just call back..she hangs up on me. after 20 times of redialing
and asking for Jennifer and finally pissing her off, she send me to
Jennifer's voicemail. I left her a message and threated to go to the state
attorney general, the media and BBB. In the meantime I finally get an asst
store manager after threatening the "Customer Service people" the same,
she then tells me that she will call corporate and get this handled. By
then I am totally pissed off, I spent the whole work day on the phone
trying to solve a simple problem. It wasn't until my friend who is an
attorney made calls to the store and corporate that this got resolved
quickly. American Express was also great, they were there by our side
helping us resolve this quickly. Thanks.

 

Letter # 77 From Kathryn

I had the same problem with damagd furniture too! I had to drive down to
the store three times because they told us the chairs were there ,but
when we got there they could not find them! The sales people were very
rude and I also was very annoyed. After all it is about a 30 minute
drive there and back to the store. The next time we went down to pick
the chairs up , they were all beat up on the legs I could not believe
it!!!! We wanted these particular chairs because they matched our other
furniture we bought from Bassett , which is an excellent store , so we
gave it one more shot and drove down there again . Finally they got it
right. Still , you'd think they would of gave me some kind of discount
for me driving out of my way three times---- Forget about it!!!!!!! We
were lucky to get the chairs. Oh by the way, I don't think they
discriminate there when it comes to bad service- my husband and I are in
our early 30's and we got the same horrible service! Anyway, I made sure
to let them know I would never ever buy another piece of furniture
again!!! I am so glad you made web sight for this. That company has
some serious problems...Thanks.

 

Letter # 78 From Kristen

I hope your website serves as a warning to many. If I had seen it earlier, I certainly would have made some alternate decisions.

We were interested in the Dubot Khaki colection, which used to be located upstairs in the "Budget" section. The set was consistently listed for about $1300 despite the current 'sale', but as we thought that to be a reasonable price we didn't let the tiny (seeming) bit of misrepresentation (fraud?) bother us. We were moving into our first post-college apartment, and would be leaving our hand-me-down furniture behind. We ordered the set from the same store on 50 in Orlando where we had previously had such a good experience. Sounds like we were just lucky. This time, we had to sit through several repeats of the virtues of 'Kane Guard', their warranted fabric protector. I would rather have my furniture treated by people who will come out and clean it later, like Stanley Steemer or the like, so we repeatedly declined the upgrade. We had to watch them demonstrate over and over with coffee and grape juice, and the salesman eventually told us that we would be wasting our money on the furniture if we didn't protect it. That should have been our first clue.

So now comes the fateful time-- "Is the furniture in stock?" Of course not. It will be four weeks until the furniture is in stock, but it wil be delivered shortly thereafter. Stanley (the salesman)writes an estimated delivery date on the receipt, and we leave the store.

I'm sure you all know what happens next. The furniture never arrives. Phone calls go unreturned, first by Stanley, then by the store manager (whose name my memory seems to have repressed). As time passes, we pick up a beautiful, albeit slightly damaged, Natuzzi leather sofa with 2 end recliners for under $500 at the RTG outlet in Altamonte Springs. We have waited long enough for Kanes to come through, and now the Refund Nightmare commences. Because we had decided to put the bulk of the furniture purchase on my Kane's credit card (an aquisition that I am now sorely regretting, especially since you cannot make payments in person, on the phone, or on the Web-- all payments have to be mailed in. Archaic.), we had only paid cash for a small amount up front, equal I belive to tax, delivery, and some random fees. To get this amount, which was less than $200, refunded was nearly an exercise in futility. It took a drive from our new home in Melbourne to the Orlando store and an in person visit with the manager in order to get the refund process started. It took more than 6 weeks before the refund was actually credited to the account, even though the manager had supposedly put it through himself. The manager was horribly rude. We had to wait in line outside his office to yell at him. Others had beaten us to him that night. He never offered us a seat in his office, and stood through almost our entire conversation. At first he was reluctant to cancel the order, and even more reluctant to refund our money. We were very resonable, suggesting that we might take the floor model at a lower price, or select something of greater value for the price we had already paid in exchange for having already waited upwards of 10 weeks for our furniture to be delivered. We were quite confident that the markup on the original furniture was high enough that they would not be losing money on an upgraded replacement. The manager had no interest in seeing us leave satisfied.

There is no sense in the comments that the managers and hourly employees of this company are merely pawns in the game and cannot be held responsible for the company's policies or their own attitudes. I work in the hotel industry, and it is very important that everyone who work for me be responsive to our guests. It is also vitally important that even if theu guest disagrees with a policy where we have little or no flexibility, the employee must be endlessly polite, tolerant, and patient in explaining this to the guest, and then escalate the complaint to a manager as soon as they feel it is necessary. There is no excuse for rudeness, period. If they disagree with Kane's corporate policies and are tired of being beat up by angry cuctomers, they should leave the store. There is definitely such a thing as guilt by association, and the top management and executives of Kane's cannot pay the note on the muliti-million dollar homes without hourly employees in the warehouses, behind the service desks, and on the sales floors.

 

Letter # 79 From Kapeensmith

I had the same problem with damagd furniture too! I had to drive down to
the store three times because they told us the chairs were there ,but
when we got there they could not find them! The sales people were very
rude and I also was very annoyed. After all it is about a 30 minute
drive there and back to the store. The next time we went down to pick
the chairs up , they were all beat up on the legs I could not believe
it!!!! We wanted these particular chairs because they matched our other
furniture we bought from Bassett , which is an excellent store , so we
gave it one more shot and drove down there again . Finally they got it
right. Still , you'd think they would of gave me some kind of discount
for me driving out of my way three times---- Forget about it!!!!!!! We
were lucky to get the chairs. Oh by the way, I don't think they
discriminate there when it comes to bad service- my husband and I are in
our early 30's and we got the same horrible service! Anyway, I made sure
to let them know I would never ever buy another piece of furniture
again!!! I am so glad you made web sight for this. That company has
some serious problems...

 

Letter # 80 From Oceaneyes62

A copy of a letter sent to Kanes Furniture.

Dear Sir or Ma'am:
I am writing to you to make you aware of a customer service issue which should concern you a great deal.
On December 12, 2001, I purchased a leather sofa, chair and ottoman from Savon Furniture in Ft. Myers, Florida. The furniture was delivered on the day promised but that is where the satisfaction ended. Please allow me to give a brief description of the chain of events following delivery:

12-28-2001 Furniture delivered. Small scratches and nicks were noticed. Delivery personnel noted this on their invoice. I was told that I would be contacted within 72 hours for an appointment to repair the minor damages.
1-4-2002 Still waiting for the phone call which was promised. Called the store and was told that the only person who could help me was not working that day but would be working the following day.
1-5-2002 Spoke with Samantha who said that due to a staffing shortage my repair order was not entered into the computer and no one was available to notify me of the delay. She told me that she would fax a repair order to Fast Furniture Repair and that they would call me on 1-7 or 1-8 at the latest.
1-7-2002 No phone call.
1-8-2002 No phone call.
1-9-2002 Called the store and asked to speak to a manager. Cosmo, who answered the phone was very reluctant to let me speak with one. He insisted that perhaps he could help. I told him that I already knew that I needed to speak with a manager. I had to ask approximately 5 times before I was finally put on hold. After becoming tired of being on hold, I hung up and called the store again and spoke with my original sales person, Michael Barnes. Explained the situation and he told me that he would talk with a manager and get back with me the next day.
1-10-2002 As promised, I received a call from Mr. Barnes telling me that yet another service order had been placed and that if I was not contacted by 1-14-2002 the entire set of furniture would be replaced.
1-14-2002 No phone call received. Called the store and spoke with Linda. She stated that she would speak with the store manager, Tom, and he would definitely return my call the next day.
1-15-2002 No phone call.
1-16-2002 No phone call.
1-17-2002 No phone call.
1-18-2002 No phone call.
1-19-2002 Called the store and was finally able to speak with Tom, the manager. He told me that he was unaware of the situation. Linda, who had promised to make him aware of the situation, obviously, did not. Tom promised to replace the damaged furniture the following Friday.
1-25-2002 A couch and ottoman were delivered as promised. The chair was on back order and I was told that I would be contacted when it became available. The drivers were concerned about the dye lots matching which was a concern of mine. I had already discussed this with Tom on 1-19 and he said not to worry about it. It was obvious that the replacement furniture did not match with the existing piece.
2-12-2002 Still waiting to be contacted about the chair which was on back order. Finally called the store and they said it was available and did not know why I was not contacted. Delivery was set up for 2-22.
2-22-2002 The replacement chair was delivered. The driver did not even get it fully unwrapped before obvious damages were noted. I refused the chair and was told that someone would contact me about yet another replacement.
2-28-2002 Have not yet been contacted about a replacement chair. Called the store and spoke with Linda. She had no idea why I had not been contacted. Delivery for a replacement has been set up for 3-8. Does it surprise anyone that the e-mail address Kanes gives for customers service rejects all letters and sends them back as undeliverable? Does anyone have an address for the corporate office?

 

Letter # 81 From Bill

I would think a lawyer might jump at a class action lawsuit. If enough
people provides sworn statements, i would think one might try a pro bono for
some cash. if not, how do we get ahold of the News? Don't they have a team
that goes around and deals with this. I doubt the head of Kane's would
enjoy seeing many people trashing them on the news.

 

Letter # 82 From Debra

Dear Shoppers,
You made my day!
Finally someone to take a stand. We had purchased from Kane's the first time in 1981 and had a good experience. We recommended them to our daughter and were we ever sorry. The story is too long and depressing, but after much determination on our part, they took the furniture back.
Since that time all you hear are negative comments when the names Kanes is mentioned. How does a company like this stay in business?
The last issue that I had myself was the following: Family from out of town and wanted to check out furniture. While in the store I saw an entertainment unit that was reasonably priced and on sale. At that point in time we told the salesperson we would have to back and measure the TV. The salesperson stated he would not be in the store Tuesday which was the next day or Wednesday ,but would be available Thursday. We went back and measured the TV and I returned Thursday as the salesperson requested. He then informed me the unit was not on sale and that it was on sale for the day. He also told me that I should have put a deposit on it and that way I could have gotten it for the sales price. He said the deposit was refundable. The part he didn't state that he forgot to tell us when we were there. He told me I could now have the item for $100 more.
When I called the store to speak to a manager I was put on hold and transferred and then disconnected. I did speak to someone named Rose and she said our sales person would never do such a thing. That he is her best sales person and writes more sales than the other salespeople.
WHAT A COMPANY!!!!!!

 

Letter # 83 From Judy (JDM)

Hi Gonzo. This is absolutely great!! Thank you so much for giving us this oppurtunity.
I am one of the first people to have gone to the "Complaint Station for Kanes", I can remember when there really was not much information and how much I have watched it grow. I have posted several different responses as well as posted my story a couple of times. My initials "JDM" is all over the page.
Last week I was doing an update as I usually do, just to see who the latest victim has been etc. And I ran across a posting listed as "Thank you", well it was a thank you letter from someone who listened to the vast growing number of complaints and she wanted to thank us for the warnings. Well needless to say a current sales rep from Kanes responded to her "Thank You" note and I of course followed pursuit. Now Gonzo, as you can see his name is "Richard" and he listed his e-mail, so I took the liberty of e-mailing him this same copy that was taken from the complaint station and this is his repsonse to me in his return e-mail:
{On a laugh out loud note, check out this man's spelling in his posting as well as emails', this from an educated gentleman. Not all education comes from some fancy school, my parents are proof of that, this guy is a classic jerk-off.}
I want to THANK YOU A MILLION TIMES OVER!! Your site is going to explode and I am going to pass this domain as far as I can as well.
The funny thing really is that we never asked for anything that was not due, our merchandise, good service, and some respect for being a customer?? Now, there are many who simply just want their money's worth or for the merchandise to be worth their money.
One voice along with many will be heard.
Sincerely,
JDM

To Read The E-Mail Exchange JDM Is Talking About Click Here. Out Of All The Kanes-Furniture Complaints On That Page Its The Complaint "Thank You" Posted by 04 Jan 2002 18:48.37

 

Letter # 83 From James

This is a copy of the letter I just sent to the finance company today - of course, they have the nerve to screw with my bill now, after all we went through just to get the damn furniture!!! I emailed it to the customer service email address that was listed on their website, and of course, it was returned undeliverable... figures!

Good site - keep up the great work!!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
March 18, 2002

Dear Sir or Madam:

I am writing in hopes of clearing up some discrepancies in the billing correspondence we have received since the purchase of our living room furniture from Kanes Furniture in Tampa, Florida. Before I begin explaining the problem I am having with your statement, I feel it prudent to give your department some background information on what we have been through with Kanes Furniture since the day we set foot in the North Tampa Store. Rest assured, I will be providing a copy of this letter to as many Kanes employees for whom I am able to locate names and addresses, the Florida Department of Consumer Services, as well as every television station and newspaper in the Tampa Bay market.

We purchased a sofa, love seat, coffee table, sofa table and two end tables from the North Tampa Kanes on August 5, 2001. Enclosed, please find a copy of the original sales order for this purchase (Copy A). Please note the deposit in the amount of $558.08 ($300.00 in cash and $258.08 on my Discover Card). We were told that because we chose one of the other colors of fabric for the sofa and loveseat, rather than the one of three that was represented in the showroom, the purchase was to be considered a Special Order and we would need to pay 40% down. It is my understanding that the amount shown at the very bottom of the sales order is the amount for which we would be billed, $837.11. Also enclosed is a copy of the credit card receipt for the $258.08 that was charged to my Discover Card (Copy B). I have no receipt but the sales order to show the $300.00 that I paid in cash.

At the time of purchase we were told verbally that special orders usually take four to six weeks, but could take as long as eight weeks, which is rare. Typed in the lower left portion of the Sales Order (Copy A) is Eight Weeks Delivory. I cannot account for the spelling abilities (or lack thereof) of the salesperson that wrote this Order, but it this is the only record I have in writing of how long it was to take for our merchandise to be delivered.

The first portion of our furniture order was delivered to our home on September 13, 2001. At this point, approximately five and a half weeks had now passed since the original purchase. The items that were delivered that day included the coffee table, sofa table and two end tables. Enclosed, please find a copy of the delivery receipt from that day (Copy C).

After many phone calls from both my wife and myself to the store inquiring about the date of delivery for the remaining furniture, we received a sofa and loveseat on October 27. This was approximately twelve weeks after we originally ordered the furniture (six to eight weeks after when we were told verbally our furniture would arrive, and four weeks after it was written that our furniture would arrive). Unfortunately, the sofa and loveseat were two totally different colors. I have photographs of the color difference, if you desire evidence of the same. The sofa also had a mark across the back of it, of which I also have a photograph. We refused delivery of the loveseat (because of the incorrect color), and since we had already gotten rid of our previous living room furniture, we kept the sofa until a replacement could be delivered. Enclosed, please find a copy of the delivery receipt for this portion of our order (Copy D). As you can see, I wrote to whoever would be checking the trucks when they went back to the warehouse at the end of the day, but I did not receive a call.

The third (and luckily, final) delivery came on October 30, 2001. This was delivery of the correct color loveseat and a replacement for the damaged sofa. Enclosed, please find copies of the delivery receipts of the same (Copy E and Copy F).

Over twelve weeks went by before the furniture we ordered, in the color and condition we expected it, was delivered to our home. Even if the latest delivery date that was promised was actually the date that we received the furniture, we still received the wrong color furniture, and the furniture that was the correct color was damaged.

When we expressed concern over paying finance charges beginning in February 2002 on furniture we did not receive to our satisfaction in a reasonable period of time, the home office agreed to extend the financing offer (no interest, no payments for 6 months) until October 4, 2002 for the entire purchase.

Now that I have given an overview of the circumstances surrounding our Kanes Furniture Buying Experience, I wish to address the billing statements I have received from your company. Enclosed, please find a copy of the first billing statement I received for my Kanes Account (Copy G). The first problem that I have with it is the amount(s) being financed. Apparently, the purchase is broken up into separate transactions based on the delivery of the portions of the entire order.

Dated 10/19/01 is a purchase in the amount of $359.75. When I look over the various paperwork I have from the delivery dates, I see on the very first delivery we received, the amount $359.75 is listed on that receipt (Copy C). Based on my Sales Order (Copy A), the amount for the tables was $407.96. I dont know where the lesser amount came from.

Dated 10/31/01 is a purchase in the amount of $2.34. I have yet to find a piece of paper where that amount is referenced, and zero out of three of your customer service representatives have been able to explain to me to what that charge pertains.

Dated 11/1/01 is a purchase in the amount of $475.03. In looking over the delivery receipts, the one that references that amount is the one on which the correct loveseat was delivered (Copy D). The actual cost of the loveseat (from the original Sales Order) was $309.03 and the warranty was $65.00, for a total of $374.03.

Dated 11/2/02 is a purchase in the amount of $477.37. I am not able to find that amount of any of the delivery receipts I have, but the receipt of delivery for the sofa lists a charge of $474.99 (Copy F). The difference between those two amounts is $2.38 (almost $2.34, but not quite, so Im still not sure about that one). On the Sales Order, the cost of the sofa is $399.99 and the warranty was $75.00, for a total of $474.99, which actually does match what is listed on the bill.

Dated 9/19/01 are a previous balance of $359.75, and a credit of $359.75, but as referenced above, that charge was brought back on 10/19/01.

Adding up the amounts financed according to this billing statement, (even over four separate transactions, although there was really only one), the total amount financed was $1314.49. This total is also reflected on this statement. My problem with that is as follows: As I stated toward the beginning of this letter, I made a down payment in cash and on my Discover Card totaling $558.08. Referring back to the original Sales Order from August 5, 2001, the amount that should have been billed is $837.11 (Copy A). Please correct me if I am wrong in my calculations.

I am simply asking for what I am entitled. I only wish to pay what I owe for my furniture. The amount due as reflected on my original Sales Order was $837.11. I have made a payment in the amount of $100.00, dated 2/22/02, bringing the total due to $737.11. Please adjust my account to reflect the corrected amount due, and to reflect the fact that no finance charges will start until October 2, 2002, as the home office told us.

Should you have any questions, or need anything further from me, please do not hesitate to contact me. I trust you have my contact information in my account record. If I am not available, you may speak to my wife, Ann.

Sincerely,

James XXXXX

 

Letter # 84 From Laura

I had to write to you when I saw your website. You are the man!!! I loved it!!! Has Kanes seen it and what is their response? They have quite frankly mess with the wrong person. Did 8 On Your Side do a story on you yet? Also, I was just curious, did you call an attorney and try to take them to court? Well anyway, I just wanted to tell you that I applaud you. And you message is clear, I will never buy anything from Kane's Furniture, but I would like to know how this turns out.

 

Letter # 85 From Christine

Dear Sir,
Although I haven't bought furniture from Kane's I wanted to inform you that My husband and myself are currently in the process of building out new home, I already had a living room set from Kane's preselected and we actually were going to go buy it next month. I just wanted to email you to let you know you made a difference. So often consumers like ourselves get "Ripped off" and they think that there is nothing they can do, they feel completely helpless.... I just wanted you to know that BECAUSE of you, my husband and myself have picked out a living room set from lazyboy and will not be making any purchases from Kane's thank you soooo much for this information!

 

Letter # 86 From Elizabeth

Ive been searching online at different furniture stores and when I searched Kane your website was first on my results list. Although I dont have a complaint, I would just like to thank you for letting me know about this store. You have convinced me not to shop there, and I spend very good money on furniture, if youd like to forward this email to them, I encourage you. Along with the furniture stores you suggested, Id like to add Havertys. I have had nothing but good service from them and very high quality. Again, thanks for spreading the word.

 

Letter # 87 From Oceandvr63

Hi! Great sight..congratulations for taking action. & years ago I had a couch and love seat delivered and the arm was ripped and need repair, they told me my dogs must of done it, since they heard them barking in the back ground. I didn't even have all the plastic off yet! I was treated terribly! As a single mom, I spent my entire tax return money on new furniture, and got no satisfaction. I brushed it off as a bad manager. I had a friend repair the arm for me and it looks okay, but not worth the 1000.00 I paid for it.
I was going to give them another chance and buy a new kitchen table, but thanks to your web sight, my memory was refreshed, and I promise not to buy any thing from them. I will pass this to all my friends and family. I work for a large company and I will be happy to pass the word about poor service. It is completely unacceptable! Thank you again for taking action. :)

 

Letter # 88 From Debbie and John

We recently bought a house like yourself and spent over 4,000 dollars buying living room furniture and bedroom furniture. We looked at a leather set which had a recliner sofa and love seat and rocker recliner chair. We ordered a special color so we waited what seemed like forever. When it got to our house and was unloaded we noticed tears in the leather not to mention a missing leg. We notified the driver and he said we had to tell the store. I told him I would not sign for the furniture and he said no problem we have someone in the office who will take care of that. We called the office and they said they would come and repair it. I told them I didn't want it repaired it was supposed to be brand new when I got it not repaired. It was useless because they came out anyway and put some gloppy green glue over the torn leather and put a piece of wood in place of the leg. I was so mad but could get no satisfaction from anyone at all at Kanes. We dealt with the Salesman named Rocco at the Tampa Store on Dale Mabry Hwy. He sold us a bunch of bull from the moment we first spoke to him. He was never available to help us and never returned our calls when we tried to get them to fix or replace our furniture. The bedroom furniture was even worse. The drawers fell out every time you would open them due to the tracks being cracked or put in crocked. Again they would not listen and we are stuck with this defective furniture until we can afford to replace it. I would not even give this furniture to a homeless person because it would insult them. As far as I am concerned you can find better quality of furniture at Good Will or Salvation Army. I Urge anyone who is even thinking about buying anything at Kanes to wait till they can go and purchase it elsewhere. Your throwing your money down the drain with them. The furniture in the store is in great shape but when you get it delivered it is totally different from what you expected when you bought it originally. BEWARE OF KANES They will RIP you OFF and not think twice about it. Thanks for listening. Debbie and John Tampa Florida

 

Letter # 89 From Zandra

I was glad to see that I was not the only person in the world who was treated poorly at Kanes. My incident took place about 2 years ago. I brought a bedroom set that I'd spent about $1100, for. I liked the set so much that I told them that I would pick it up from the store rather than waiting a whole month for delivery. I got the set home and started to put it in my bedroom, I noticed that the headboard was cracked and that the bottom of the drawers were very weak and not even strong enough to be a sock or panty drawer. I called the store and they told me that I must have done that because the merchandise was not like that when it left the store, putting in mind, they are the ones that loaded on my truck. I called back once I knew that the manager was in, he gave me the same sobb story and told me that I could not get my money back, I was pist at this time, I called back and got the coroprate number and they kept telling me that they would get back with me, which was so untrue so I continued to call them on a daily basis and they still told me that they could not give me my money back, so I packed up their shit and took it back to them and they offered me 80% of my money back, but I just took and ran with it. I told them that I would never by anything else from them as long as I live, because they are a ripoff. This Kanes was located in Ocala, Florida. My name is Zandra and I am in Tampa, Florida. Thanks for listening to my story!!!!

 

Letter # 90 Comes To Us From A Kanes Employee (Jeff)

Hey Gonzo, Great site!

I am not writing to complain about my furniture.
However I am writing to complain about Kanes. Why?
Because I unfortunately work there! Don't worry Gonz,
I aint no brownnoser. I have seen first hand the
atrocities Kanes carries out on a daily basis. I just
want you all to know, the lil people that work at the
stores and offices are good people who care. We try to
do everything we can to help, but the problem is thats
usually as far as it goes. The person you refer to as
the "hemeroid" Irwin Novack, likes the idea of having
total control over this company, eventhough he has no
clue whats really going on. He sucks the life out of
everybody in the company till the point they quit or
just give up and don't care anymore. I have made many
good friends working for Kanes, and know they have
good people that work there, but the dont usually last
long at all. I have worked for a few companys (my
first and last in furniture) and this is the most
backwards run company i've ever seen. The president of
the company will come down once every few months to
the warehouse and make some stupid remark like "those
guys should be wearing gloves to make sure the
furniture isnt dirty". But of course its ok to send it
out damaged to the same customer for the fifth time!!
Hes only in it for the money! He goes to every World
Series, Super Bowl, Final Four, Stanley Cup, ect...
Now does this sound like a guy who cares more about
you and your furniture than he does his million dollar
house or private jet?? NO!!! NO, NO, NO! He doesnt
care! His staff doesnt care! And you wonder why this
stuff is always broken? Well just look at it. I mean
most of the stuff isnt even real wood! Its just
compressed cardboard with wood panels! I do have one
word of advice to the people that read this. Be
careful no matter where you buy furniture, inspect
everything carefully, and pick it up at the DC if you
possible can. Delivery drivers work very hard and long
days and could probably care less about your furniture
by the time they finally get to your home.

P.S. Gonzo, I really wish i could help you and
everybody else thats posted. I know what it feels like
to get ripped and it just aint right! The only way to
get what you want in this world is to fight back! I
respect what you are doing to get the word out about
how big business thinks it can just push people around
and get away with it. Well not anymore!

My Problem Has Never Been With The "Little People". The Problem With Kanes-Furniture Starts At The Top, With The Big Giant HEMORRHOID. I Did Not Start This Site To Get Down On The "Little People". I Too Am A "Little Person". I Started This Site For One Reason Only, Just To Share My Buying Experience At Kanes-Furniture With The Public, I Must Admit, In The Beginning I Thought My Problem With Kanes-Furniture Was An Isolated Incident. After Starting The Site, I Quickly Found Out I Was Not Alone. If I Can Save Just One Consumer From Living Out A Furniture Buying Nightmare And Getting Ripped-Off At Kanes-Furniture, Well, Then It Was All Worth It. Thanks For Your Support Jeff.

 

Letter # 91 From Stephanie

I purchased a dining room set from Kane's. They gave me the delivery date and the time. It was well before Thanksgiving. I invited family for Thanksgiving dinner and was happy I would finally have a beautiful dining room set. I took half a day off from work, which is a big inconvenience being a teacher. They could not give me a Saturday date-okay. I prepared for the delivery by giving my old set to church thrift shop. The delivery time came and went. Kane's never phoned me. I called. They said they were sorry but the table was out of stock!! No one ever phoned to cancel the date! They said they would have it to me by Thanksgiving and promised to deliver it by the Saturday before. I again gave up half a day and other plans to be there. AGAIN they did not arrive or phone!!! Eventually I did get my set in January- we had Thanksgiving and Christmas dinner on borrowed folding tables and chairs- as I gave my set away!!! There was no apology or compensation on their part!!

 

Letter # 92 From LAURIN

I happened across your web sight and I was THRILLED to know that I am not alone. And glad that you are warning people. I too had a nightmarish purchase with one of Kane's subsidiary companies in the Tampa Bay area, Savon in Sarasota. In September 2000, I purchased a couch and lounge chair from Savon (owned by Kane's). I was given an 8-10 week lead-time for delivery. I was excited because the furniture would arrive in time for the Holidays and I was hosting the family this year.

As the delivery date neared, I contacted Savon/Kanes to confirm. All on target.... so they said. When that day came as instructed, I waited at home for delivery. After eight hours, I was furious. I contacted Savon. They informed me that the actual delivery schedules were issued from the Tampa office and everything was supposed to be "on schedule". I called Kane's customer service. They advised that there was a mistake and delivery was rescheduled for the following week. Again the day before, I called. No problem. The next morning at approx. 11 am. I received a call. The couch was missing. Delivery was rescheduled by the automated phone notification message 3 more times and no product. And no curiosity calls either.

The next reschedule date was just 5 days before Christmas. I waited at home all morning as delivery was expected between 8am - 12pm. I started to cry when the clock hit 12:15pm. I called Kanes customer service. I was in tears when to my surprise a Kanes delivery truck pulled up. I was so excited I ran out of the house and out into the road to flag him down. The driver stepped out of the truck and asked Fredrickson? I said no. Laurin. He said the name again, Bedroom set, located at. As he started to read allowed the address, I realized that he was going to the house next door. I was crushed.

After wasting so much of my time, I changed the delivery instructions to call 30 minutes before delivery. I spoke with the managers of 3 Kanes offices, customer service and other personnel. Dozens of calls, complaints and pleading made no difference. I consider protesting at the showroom but I was afraid that I might go postal.

Christmas was a disaster. Family and Friends sat on the floor, folding chairs etc. Now the new year had started and I was over it. I stopped calling them for updates. Whenever I received a call notifying me of a delivery schedule I ignored it. As a matter of fact, I would laugh at them.

Then one afternoon, I received a call. A driver was in my area and wanted to make a delivery. I did not believe him. But, I left work and headed home. I was shocked when I pulled up to see the truck unloading a couch. WOW!!! January 27th, 2001. The guys unloaded, unpacked and put the couch in my living room. I was happy. I then said asked, where's the Lounge. He reluctantly stated that it was missing. Missing, how interesting. I tried to be polite but saddened by the announcement I asked them to leave immediately. Again, I contacted the Savon manager. She confirmed that the couch was missing in the warehouse.

Approx. 2 weeks later and 2 more supposed delivery notifications, I received a call from the Manager. The lounge was located. Yeeaaah! Then the bad news, it was damaged. The manager offered to deliver it. What?! No thanks. She offered to repair it. No?! Thank you I said. I have been waiting this long, I am not about to accept broken damaged product. And I promptly hung up.

For the next 3 months, I received no less than 9 calls advising me of a delivery date.
I ignored them all. In my last conversation with the Manager, who called me to see how my furniture was doing (What??), I explained that I would no longer make any payments on the product I received until I got the balance of my order. I also told her that if I received any more calls from the Tampa office, that I would file a complaint. Furthermore, I told her that she would have to accommodate my schedule if in fact they could deliver product. Not two weeks after that conversation, the manager called to ask if they could deliver. I said I would be home at approx. 6 pm. Finally, Lounge arrived making Savons lead-time an amazing 7 months.

PS. My last furniture purchase was from Rooms to Go. They delivered on time as quoted.

 

Letter # 93 From Michael

I just got off reading your website and I too have a story for you.
I bought a living room set from Kanes 8 months ago. Along with a dining room set and bedroom set. I would say that the bedroom set has had no problems so far. Knock on wood. Although in delivery one piece was not the right nightstand and it took me weeks to get the right one in.
Dining room set. Had the top of it replaced due to the tile chaulk cracking. Once again since it has been replaced knock on wood again.. no problems
Here is where the problems begin. I have a living room set. In the past month I have had more seams come apart on the darn thing. So what do I do.. Call Kanes. I get a tech. out to the house to tell me the set is junk. He has seen many sets like ours before and can't fix them due to not enough fabric. Fine. Tells me to keep on top of them to get it replaced. Oh and by the way. If you have a copy machine or something, I would suggest getting a copy of his report. The store says that they cannot give copies. I wonder why.
Well here is where all the problems begin. Seems that when I bought the set and had it ordered that it was discountinued. Well I really liked the set so we decided to take the floor model. Although they had to repair a tear in it we asked them for a discount because it was a Floor Model. No problems there. Also made sure it had FULL WARRANTY. We were assured it did. Great. As long as we had it all I was going to take it.
Well let me tell you the problems I went through yesterday after I was told it was a floor model and AS IS. I called and talked to a gentlemen and explained my situation. He took my number as was going to call me back to find out what happened. I had to call him back because someone supposly threw out my number. Well after going around and threatning with a lawyer and wanting a manager whom never got on the
phone, I went down to the store Mad as Hell.
Nothing on my paperwork was stamped AS IS. They could not find in the computer any notes stating AS IS. They have a warranty if any defects are found within 1 year of purchase they would replace or repair it. Ok so why have this warranty if you don't want to stand behind it. After dealing with the manager and my salesman who thankfully backed me I could finally pick out another set. But wait... He was only going to take back the defective piece not the full set. Oh yeah like I was going to have 3 mismatched pieces. Who did he think he was dealing with. Yes I am a woman but let me tell you I will not let anyone push me around especially from a furniture store.
I have my receipts saying that I have a credit now and my husband who is out of town will be home in 2 days will go there with me to pick out our new set. Keeping the fingers crossed that there will be no problems with this new set. I do have a lawyer standing just in case.
I am also glad I did read about the protection. I bought it on the first set and believe me... the next one will not have money wasted on it. Thanks for the tip!

 

Letter # 94 From Art

My wife and I are more than impressed and grateful for the fabulous
website you've created!
We found your site after I received a phone call yesterday from an alleged
"Head Hunter" in the Tampa-Brandon area who'd seen my resume posted
on the net somewhere.

Guess who he was trying valiantly to "sell" me a sales job with ???
Yep --- KANES !!!

I worked for a large furniture retail chain down here in S. FL for 4 1/2 years,
ever since moving here from the NY-NJ area.
I worked in deliveries, then as a manager in their main warehouse distribution
center, then finally in sales, in one of their Miami showrooms.

It seems KANES is not alone in it's lousy business practices!
Being let go (because I speak only English & it affected my numbers)
was the best thing that could have happened to me!

City Furniture is referred to as "Shitty Furniture" down here,
Rooms To Go is referred to as "Rooms That Blow" down here,
Modern Age is referred to as "Modern Ache" down here,
Bear's Furniture is referred to as "Where's? Furniture" down here,
..... & on & on & on & on .....

I feel awful for all of the people everywhere who have ever had a bad
furniture buying experience. I personally have witnessed too many to count.
Yes, there are always happy customers too.
And there are MANY honest, hardworking salespeople & customer service
people who simply can't win over the "system".
I was one of those people, and I'd still be there if they had not let me go,
because I was very leary about becoming unemployed on my own & seeking
a better job - I have a wife & a toddler at home to consider.
They say that a change in jobs & a relocation are 2 of the top 5 most stressful
things one can go through in life, & I agree.

But there's simply no excuse for the money-hungry cost-cutting tactics
implemented by nearly all major retail furniture stores. It's shameful
that I was able to read & relate to nearly every story on your website!

 

Letter # 95 From Pro695

In 1995 me and my husband moved in an apartment for the first time. Of course we wanted new furniture so we went to Kanes. We did not have a lot of money, since we were just starting off. Kanes seemed reasonable so we bought from them. When the delivery truck dropped off my living room set it did not even match!!! We had ordered a pastel set with like brush marks of all colors. We recieved the chair and love seat but the couch was this huge green and off white stripped thing!! Now come on how in the world are you going to bring mix matched furniture like that and think that it would have been a package deal?? My 4 year old son could tell you that this furniture did not match... The delivery driver called the store and they said that it would take a couple of days to get the correct sofa out since they only delivered to my area 2 days a week. That was fine all I wanted was my correct sofa!! Then the 2 days went by and they brought the wrong sofa again... Yes it was the correct print but I was missing the sofa NOT the love seat.. So now I had 2 loveseats and a matching chair.. Anyways it took 2 weeks for them to finally get the correct sofa, seat and chair. Also I will add.. the furniture started breaking within a few years and my husband and I are hardly ever home to even sit down on this furniture. In my case since I did not spend a fortune on this furniture, I guess I got what I paid for!!

 

Letter # 96 From Pelikandy

In 1995 me and my husband moved in an apartment for the first time. Of course we wanted new furniture so we went to Kanes. We did not have a lot of money, since we were just starting off. Kanes seemed reasonable so we bought from them. When the delivery truck dropped off my living room set it did not even match!!! We had ordered a pastel set with like brush marks of all colors. We recieved the chair and love seat but the couch was this huge green and off white stripped thing!! Now come on how in the world are you going to bring mix matched furniture like that and think that it would have been a package deal?? My 4 year old son could tell you that this furniture did not match... The delivery driver called the store and they said that it would take a couple of days to get the correct sofa out since they only delivered to my area 2 days a week. That was fine all I wanted was my correct sofa!! Then the 2 days went by and they brought the wrong sofa again... Yes it was the correct print but I was missing the sofa NOT the love seat.. So now I had 2 loveseats and a matching chair.. Anyways it took 2 weeks for them to finally get the correct sofa, seat and chair. Also I will add.. the furniture started breaking within a few years and my husband and I are hardly ever home to even sit down on this furniture. In my case since I did not spend a fortune on this furniture, I guess I got what I paid for!!

 

Letter # 97 From Lisa

I'm preparing to move to Melbourne, Florida from the Atlanta area. I was
there last week buying a home and stopped in Kane's to look at furniture.
Thank the Lord I saw your page today! I had planned on buying most of my new
furniture there! I don't have that kind of money to waste. Bless you!

 

Letter # 98 From Elfarran

PLEASE READ THIS ON HOW TO GET YOUR MONEY BACK FROM
KANES FURNITURE:

IT'S APPALLING TO READ HOW MANY OF YOU HAVE BEEN
VICTIMIZED. JUDGING FROM YOUR LETTERS, IT WOULD
APPEAR THAT KANES FURNITURE MAY BE GUILTY OF SEVERAL
FELONIES. THIS IS VERY SERIOUS. HERE'S WHAT YOU CAN
DO:

1. FILE A CLAIM IN SMALL CLAIMS COURT FOR THE PURCHASE
PRICE OF THE FURNITURE. IF THE AMOUNT OF YOUR CLAIM
EXCEEDS THE SMALL CLAIMS LIMIT, YOU MAY BE ABLE TO
BREAK UP YOUR CLAIM INTO SEVERAL DIFFERENT CLAIMS (For
example, claim 1 could be when part of the furniture
arrived damaged. Claim 2 could be furniture which
never arrived at all.) FILE IN THE COURT WHICH IS IN
THE SAME COUNTY AS KANES FURNITURE.

2. TAKE YOUR WRITTEN ACCOUNT OF WHAT HAPPENED WITH
DATES/TIMES OF VISITS, PHONE CALLS, AND DELIVERIES.
TAKE PHOTOGRAPHS OF YOUR FURNITURE (without a
photograph, there is no evidence). TAKE ALL YOUR
RECEIPTS.

3. THE MAGISTRATE WILL HEAR YOUR SIDE OF THE STORY
FIRST, THEN KANES SIDE. BELIEVE ME, ANY MAGISTRATE
WORTH HIS/HER SALT WILL AWARD YOU YOUR PURCHASE PRICE
PLUS COURT FEES.

4. AFTER YOU WIN IN SMALL CLAIMS COURT, SEE THE
COUNTY PROSECUTOR. PETITION THE PROSECUTOR TO REVIEW
WHAT HAPPENED TO YOU AND ASK HIM/HER TO CHARGE KANES
TO THE FULLEST EXTENT UNDER THE LAW.

YOU NEED TO UNDERSTAND THAT IT IS ILLEGAL FOR KANES TO
TAKE YOUR MONEY AND NOT DELIVER FURNITURE WITHIN A
REASONABLE AMOUNT OF TIME. ALSO, THERE MAY BE A STATE
LAW MANDATING THAT THE CUSTOMER HAS THE RIGHT TO
RETURN DELIVERIES FOR A FULL REFUND WITHIN A SET
PERIOD OF TIME (usually 3 days in most states). TELL
THE PROSECUTOR EVERYTHING.

*** MY FINAL SUGGESTION: ALL OF YOU COULD GET TOGETHER
AND HIRE A GOOD LAW FIRM. FIND THE SUE ATTORNEY IN
YOUR AREA WHO WINS EVERYTHING. CONSULT THIS LAWYER TO
SEE IF YOU CAN BRING A MAJOR LAWSUIT AGAINST KANES FOR
NOT ONLY YOUR PURCHASE PRICE, BUT PUNITIVE DAMAGES.
YOU MAY HAVE AN EXCELLENT CASE HERE, FOLKS. ***

 

Our 99th Letter Comes To Us From An Former Kanes Employee That Clearly Points Out What's Going On At Kanes-Furniture, AKA The "Junk Yard", These People Are Only Good For One Thing, And Its Not Selling Good Quality Furniture At Reasonable Prices And Offering Friendly Helpful Service, Its For Ripping You Off, Wasting Your Time, Inconveniencing You, And Most Of All, Selling You Nothing More Than Junk Furniture, Well A Few Employees Cant Make A Change, I Think ALL The Employees That Work For Kanes-Furniture That REALLY Care Should Strike For A Day! Really, They Should Wait Till Kanes-Furniture Runs Their Yearly Rip-Off Memorial Day Sale And No One Show Up For Work For The Sale And Let All The Big Wigs See What Its Like To REALLY Work For A Day, Listening To Very Unsatisfied Customers & Complaints ALL DAY LONG, They Just Keep Coming And Coming...And See What That's Like, Maybe Then, Something Might Get Done About The Very Poor Quality Of There Furniture And There Equally Very Poor Service. Listen To All These People That Have Written To Me, Why In The World Would You EVER Want To Subject Your Self To This Kind Of Crap?

Good News,

You Don't Have To, Shop Somewhere Else For New Furniture, Before I Have To Post YOUR KANES-FURNITURE BUYING HORROR STORY.

Letter # 99 From Tracy, The Former Kanes Employee That Tried To Make A Change.

My name is Tracy and I am not afraid to display what is actually occurring at Kanes.

I was a receptionist ( with a master's degree in human resource management) for Kane's to possess a "job" until I discovered a new position.

I was terminated today(4-18-02). I was extremely disgruntled becasue I received about thirty phone calls a day concerning customer complaints. I spoke up about how I felt customers were treated and not one individual cared. They said "just put he/she into voicemail." Kane's has two customer service reps who are very nice, but they are overwhelmed. Kane's exists primarily in Florida and they obtain that many complaints. The place is run by a bunch of unprofessional individuals who only care about the "almighty dollar." I was fired because I did not agree with the functions of the business. In fact, I quit the first week because of this issue and the phenomenal human resource individual, Jackie, talked me back into staying.. Now she is leaving because they fired the human resource director Joe, because he did not "get along" with the CEO. Joe was a wonderful person and now Kane's hired a degenirit named Jim. Jacke is leaving and most of the employees hate Kanes but just stay for a "job."

You all may think I am angry about being fired, but I was relieved. Kane's is by far the most untruthful company I have ever worked for. No principles whatsoever. Every day I would wake up loathing to work for them.

Thank God I have a supportive family to help me through until I find another job, but I am thankful I do not work for them anymore.

DO YOURSELF A FAVOR- DO NOT PURCHASE FROM KANES. ALSO IF YOU HAVE A COMPLAINT-GO TO THE CORPORATE OFFICE IN PINELLAS PARK!!!

ALSO, IF YOU HAVE A LAWSUIT AGAINST THEM- I WOULD BE MORE THAN HAPPY TO TESTIFY!

THANK YOU!

 

Letter # 100 From Joe

On February 11, 2002 we purchased a chestnut Natuzzi leather sofa with matching chairs and ottoman from Kane Furniture. We also purchased various and sundry tables for our living room, which totaled over $4 thousand dollars. We asked them to deliver the furniture in April to the new home. On March 27, 2002 we returned to Kane Furniture and purchased their Sealy Credential King Set (mattress and matching box springs) for another $1,377.99. Everything was to be delivered on April 11, 2002.

On April 11, 2002 the delivery truck arrived and started to unload the furniture. The mattress and box springs came firstthe nightmare began, the mattress is great, the box springs are mismatched (according to the driver miss-ided) one is approximately 3 inches shorter than the correct one. Dont worry; the driver said as he called Kane Furniture in Melbourne and spoke with Stacy the correct one would be delivered on Tuesday, April 16, 2002.

Next, came the sofa and chair and ottoman. The Sofa had a spot on the arm where something was poking up and would eventually come through the leather. No problem will exchange that on Tuesday also. then the ottoman had two large water stainsno problem will exchange that on Tuesday also. All off these items were noted on the customer copy and the stores copies of the receipts.

Just to be certain that everything had been followed up on we went into Kane Furniture on Monday and spoke with our salesman and the girls (two of them in the office) to confirm the date of Tuesday, April 16th as our delivery and exchange date. Oh my, Stacy noticed that the mattress wasnt in the computer correctly and changed that date until Thursday, April 18, 2002. Dont worry Stacy said; I will send out a complete new set on Thursday to make certain the box springs match. In the meantime Joe has to prop up his side of the bed (there is a 3 inch difference in the two box springs height.

Well, you guessed it Thursday came NO BOX SPRINGS it wasnt on the order (we were in the store when we watched her Fix it. Next came the ottoman it was in worse shape than the first oneI opted to keep the first one. Then came the couch. they unwrapped it took off the plastic and put the ball feet on it and when they turned it over. I was on the phone with Kane Furniture asking where was the box springsdont worry it will be here next Thursday two weeks of sleeping down hill with a 3 inch difference was way too much to bear. After minutes of silence on the phone (her speaking with someone) she assures me I will have it on Tuesday the next delivery day in my zip code.

Here is where Joe took over with Kanes.

When the driver, left I called the Kane Furniture Melbourne store, but was told there was no manager around. Hes not in today, is what I was told. Theres no one here that can help you but me, the office manager. She couldnt help me. I got the CEOs name and phone number and called him. The CEOs name and number is: Erwin Novak 727-545-9555

That call was a joke as his secretary said I cant put you through to him. She sounded scared to death. After an hour on and off hold with her, she transferred me to a Ms. Estevez voice mail. I hung up and dialed back, but the operator wouldnt do anything, but put me back to Ms. Estevezs voice mail. Finally, when I told her I didnt want to go back to a voice mail box; that I wanted to talk to Mr.. Novak. Now I was told Mr.. Novak wasnt in today. I said put me through to his secretary--she put me on hold and left me there until a half hour later when I hung up and called Melbourne again.

Melbourne couldnt help me get a box spring delivered any sooner than Tuesday (5 days later). I then faxed an notice to the Melbourne office that if they didnt resolve the situation by 5pm, I would cancel the payment through American Express and that I would purchase a mattress assembly elsewhere and move their mattress assembly into the driveway waiting for their driver to come collect it on Tuesday.

A few minutes later a manager (Chuck) called from the Melbourne store and offered to get a truck to me Saturday with the correct box springs. I accepted his offer as he seemed sincere. (The office manager must be a magician to make a store manager appear out of thin air.)

Saturday the box springs were delivered.

Now I realize that errors can happen, after all this is not a perfect world. However, when there is a problem and you cant get anyone to talk to you, from the local store manager right up to the CEO, theres definitely something wrong with the general attitude of the entire organization. The CEO sets the basis for how customers are treated by how he treats them. In this case he doesnt and wont. Ive been told that an employee will be fired if a customer is allowed to get to him (Erwin Novak) under any circumstances. I believe it! One could also believe that Savon Furniture with the same owners, treats customers the same.

 

Letter # 101 From Barbie

I TOO HAD A PROBLEM WITH SAVON/KANES. ORDERED A BEDROOM SET SAID IT WOULD BE DELIVERED ON SAT, TOOK OFF OF WORK GUESS WHAT? THEY NEVER SHOWED UP. CALLED ON SUNDAY WAS TOLD THEY FORGOT TO PUT IT ON THE TRUCK!!!!! SET UP DELIVERY THE NEXT SAT. HUSBAND TOOK OFF WORK.WAS TOLD THEY WOULD BE THERE IN THE AM. THEY SHOWED UP AT 400PM. BROKE A PIECE OFF THE BRIDGE OVER THE BED,SAID THEY WOULD ORDER A NEW ONE. AFTER THEY LEFT WE WENT TO PUT CLOTHES IN DRESSER AND THE MIRROR FELL OFF!! TRIED TO OPEN DRAWERS ON NIGHT STANDS AND HANDLES FELL OFF!!THEY JUST LAID THE BOX SPRINGS AND MATTRESS WITH YHE PLASTIC STILL ON,ON THE FLOOR SAID THEY HAD BEEN THERE LONG ENOUGH AND WE WOULD HAVE TO SET IT UP ! WE CALLED THE STORE THE NEXT DAY. WAS TOLD NEW PART WOULD TAKE 6 TO 8 WKS TO GET IN! SOMEONE WOULD COME TO SET UP THE BED, FIX THE HANDLES, AND SECURE THE MIRROR PROPERLY IN ABOUT 2 TO 3 WEEKS. WE TOLD THEM THIS WAS COMPLETLY UNACCEPTABLE.WE WERE TOLD IF WE DID'NT LIKE IT WE COULD DO IT OURSELVES.I SAID EXCUSE ME? WAS TOLD THEY DO'NT HAVE TIME TO DO ALL THIS AND IT WAS THE DELIVERY PEOPLES JOB.AT THAT POINT I AM A LITTLE MORE THAN UPSET.TOLD THEM THEY HAD TO COME AND FIX IT RIGHT AWAY BECAUSE WE COULD'NT USE IT I WAS HUNG UP ON. CALLED AGAIN THE NEXT DAY ASKED FOR COPORATE NUMBER WAS HUNG UP ON AGAIN. CALLED BACK AND TOLD THEM TO COME AND PICK IT ALL UP. SAID IT WOULD BE 2 WEEKS. AFTER MUCH MUCH MUCH DISCUSION THEY PICKED IT UP IN 1 WEEK. OF COARSE YOU CAN'T PUT ANY TAX ON THEIR CHARGE CARD, I PUT IT ON ANOTHER CARD AND IT TOOK THEM 2 MONTHS TO CREDIT IT BACK. I AM GLAD THERE ARE PEOPLE LIKE YOU WHO HELP US ALL STRIKE BACK. HAVE SENT YOUR WEBSITE TO MANY OF THEIR PROSPECTIVE BUYERS THEY LOST THEM. HOPE THEY LOSE ALL THE REST TOO. THANK YOU BY THE WAY WE WENT TO THEIR SARASOTA STORE SO I GUESS THEY ARE ALL THE SAME.

 

Letter # 102 From Stasie

I am guilty of shopping at Kanes. I promise it will never happen again!
Reasons being more for your stories, then my own. I bought a bedroom set. I
still have "pieces" of it. haha. I took me 3 times to get the mirror
replaced. That's 2 times receiving it broken. But most of all, they just sell
crap. If I want crap, I'll got to the bathroom. I sure don't need to buy it.

 

Letter # 103 From Judy

Hi there,
No I don't have a horror story, about Kanes but I do applaud you in your endeavor with holding Kanes accountable. I was looking online for furniture for our new house to be built. Good thing I read your webpage. We have a business too and we share your feelings on how companies today have very little if no conscience at all for customer service. If we went around doing that sort of thing we would have been out of business a long time ago. Anyway, good luck to you. Thanks again. Your webpage is great way to get your point across to a lot of people. And I thought it might make you happy to hear when I searched for Kane's, your site appeared 1st on my browser. Thus sending me to yours before going to theirs. =) I hope you'll keep "us readers/supporters" posted on the status of your situation. GOOD LUCK to you in your future endeavors!!! Give 'em hell!!!

 

Letter # 104 Comes To Us From Jackson2331@cs.com (Kanes-Furniture)

After reading through all of these "STORIES" I have come to the conclusion they are exactly what I said, "STORIES." One-sided stories at that. Believing the words of a disgruntled employee is completely ridiculous. I would also wager a bet a lot of the people who have posted their "STORIES" are probably friends with each other. I think Kane's is a wonderful company and my experience with them has been positive. Every company has there ups and downs and your 102 "STORIES", ranging over the past year or so, are probably very few when you look at the big picture. Kane's probably sells to over 100 customers a day. GET A LIFE Gonzo and friends.....you guys have way too much time on your hands..... Well Gonzo...I guess I am in better shape than you are. At least I didn't get screwed in the ass by his company...Now I can understand why you were treated the way you were. You're an asshole. You make the other customers, who probably had legitimate problems, seem like whiners, as yourself. It is sad you need a slanderous web site to make you feel important and powerful. Have a nice life.

You Are Right About Just One (1) Thing Jackson2331@cs.com, Kanes-Furniture Did Screw Me Real Good, And A Bunch Of Other Consumers, Guess In The World According To "Jackson2331@cs.com", Consumers That Expect Good Quality Furniture, And Good Customer Service For Their Hard Earned Money Are Nothing More Than Assholes And Whiners? If What My Wife And I Were Subjected To At Kanes-Furniture Not A Legitimate Problem, What Is? I Don't Think You Would Know A Legitimate Problem If It Jumped Up And Bit You, By Reading Your Letter. Your A Real Work Of Art Buddy. If I Were Going To Give Out An Award To The Most Ignorant, Blatant Brown Nosing Employee Employed By Kanes-Furniture Of All Time, Jackson2331@cs.com, You Would Get It, No Question About That! With Idiots Like Jackson2331@cs.com Working For Kanes-Furniture, Its No Surprise Why EVERYONE That Shops There For New Furniture Gets Treated Like Crap After The Sale. Good Luck To You Jackson2331@cs.com, On Your New Job Search. I Would Think A First Step In The Right Direction In Cleaning Up There HORRIBLE Record With The Public & The Better Business Bureau (BBB) Would Be To Show This Career Idiot (Jackson2331@cs.com) Where The Door Is!

Gonzo.

IN MY OPINION, ALL SAVON/KANES-FURNITURE STORES ARE ALL HORRIBLE!

I Myself And I Speak For Everyone That Has Written Me Their Kanes-Furniture Buying Nightmares....After Today 05/09/02 No More Letters From Suck-Up Brown Nosing Employees Will Be Posted On This Web Site. Lets Try To Get Back To The Work At Hand, Exposing The Truth About Kanes-Furniture. I'm Way To Busy To Keep Going Round And Round With All These Dumb, Ignorant, Blatant Brown Nosing Employees Of Kanes-Furniture, Who Don't See Anything Wrong With The Horrible And Unacceptable Way So Many Of Us Have Been Treated After The Sale.

No, We Are Not Invisible, Not Anymore.


*****I Have Been Receiving So Many Horror Stories About Kanes-Furniture That I Had To Start A 3rd Page Of Complaints For The Year 2002. To View Page 3 Of Complaints Simply Click Here.*****

 

 

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