SQUAREDANCE Newsletter |
[This letter should also appear in your email sometime soon]
Those of you who have ordered the SQUAREDANCE CD and have not received it yet may already know about the 1,2,3, proposal, as well as some crazy post office incidents that happened when going to ship the CDs. For those of you that do not, please read about it on the message boards and here on the main page news posted a couple down from this one.
At the bottom of this post is a list of the recently found orders that I plan on shipping Wednesday November 6th of 2002.
It has been believed that most all of these orders were MIA at the Post office. Up until now, the Post Office was the only logical reason and cause for items not being received. I have as of today, however, (November 5th) found that this is not the case for the majority of the missing orders. Because of that I cannot, in good conscience, allow the USPS to be slandered and have blame placed upon their name in regards to missing SQUAREDANCE orders when I now know the majority of the blame no longer falls on them. Rather than using them as a scapegoat, please let the remaining blame fall on me. After reading the following, I’m hoping that any ill feelings you have gained towards the USPS from PMM will be quickly forgotten.
Today an interesting thing happened. I went to the post office to pick up a great many priority boxes that I was going to use to send out replacement sets and future orders in. Before I went, I decided to check the trunk of my car to make sure I had enough room to put them in… Imagine the look on my face when I opened my trunk to reveal 2 boxes of neatly packaged CDs. …I felt extremely sick, and extremely overjoyed at the same time. I’m not sure what that feeling is called, but it’s kinda like what I think it might be like eating poop and icecream at the same time….it just doesn’t settle well. I assure you that right now you’re thinking and asking all the same questions I did in that one moment. To be quite honest, I don’t know how they got there and why they weren’t shipped. It really doesn’t matter now though. I’m just glad to have found them, and am overjoyed to know that I will actually be able to make sure you get what you ordered.
I understand how frustrating this has all been. And believe me, I understand if you never want to have anything to do with me or PMM ever again. As much as I want, I can’t change what’s happened or I would. All I’m wanting to do here is clear the P.O. name, tell you I’m sorry and ask that you please forgive me for my errors, and let you know that if your order is listed below, it is being shipped priority mail at the above mentioned date. Please expect it in 2-3 days.
Please note: I will still reimburse you for your shipping if you request it. However, if you wish any other type of reimbursement for these delays, please email me.
Thank you so much for all your incredible patience and understanding. For that, I am truly undeserving of.
Stephen T. Kennedy
Please note that I will be using the addresses listed on the original packages unless you have requested the 123 from me and used a different address. Regardless, if your mailing address is different than it was 3 weeks ago, you need to email me ASAP! I don’t want to hold up everyone elses order any longer.
Order #’s being shipped November 6th are:
Posted by PMMProducer on 11.05.2002.
and I say again
All the lost orders have been FOUND!!!! As of right now! 3:42pm Central November 5th!!!!
The Post office can't mail them today before they close, but I'm mailing them all Priority mail with delivery comf. first thing tommorow morning at 8am!
If you haven't received your original order yet, please expect to have it within 2-3 days!
I'll post more details soon (because I have to go right now!) but *whew* Thank God I have them to send out now. HURRAY!
Stephen T. Kennedy
Posted by PMMProducer on 11.05.2002.
I have realized something that has made me most sick. It has become apparent that many of you have been expecting priority mail shipping. I’m a man of my word, so when I say something, I do it....and if it “doesn’t” happen, I have brought dishonor and disappointment upon myself and my family and all those who have had faith in me. That is not something I take lightly, as I do not delight in taking advantage of others, nor do I enjoy lying, or having others believe that I am any of these things.
I honestly did not ever recall saying that things would be shipped priority mail. Although I originally wanted to ship everything priority, I knew that with the paypal fees we might be short, and thus wouldn’t be able to ship all packages the same way. That assumption proved to be true, as the majority of people did not pay the extra fee, and thus we ended up being short in shipping costs. The post office I went to initially told me it would only take 1-2 days more for the product to arrive media mail than priority, and thus I was given assurance that your package would be received in a timely manner.
After some recent statements from concerned purchasers, I went back and read all my past news posts to both the Newsletter and Site Posts, only to find that I did indeed say that I would be shipping all items Priority Mail. This was said in one of the July Newsletters. I have found no other instances of this, and this was said before we were forced to give people the option to choose “not” to pay the paypal fee. Regardless, even if it was only once, it was my fault that the shipping statement was not revised. It was something I said, and so I wish to do whatever it takes to uphold that which I have said so that you may know that my word is good.
All International orders were shipped Priority Air as planned, and so were some of the US orders. Because of that, the following only applies to the USA orders that were shipped via media mail. (One way you can tell it was sent media mail is that it has “media mail” stamped/written on the package.) If you have had your order shipped to the USA and are displeased with the mail service you have received from me regarding your order, and wish to have a refund on the shipping you paid; please contact me with your order#(s) and a description of the means you have paid. (Paypal or Mail) Include also your current mailing address, and your name and email. Once I have verified the amount you spent on shipping, and the way your item was shipped, I will send you a personal check as a refund for the amount of shipping you paid. Please keep in mind that because of the volume of requests I may be getting, as well as the fact that I have 2 jobs, that it may take more than a week for me to send you the requested refund.
If you are wanting a shipping refund, please include the information I requested and label the subject of your email: “SD Shipping Refund”.
Also, I understand that some of you have not received your package yet. If you haven’t already, please read the threads regarding my Post Office story etc.
I was recently told that for some insane reason the P.O. can take up to 20-24 days to get you your package before it is taken out of the delivery service. I do not have enough extra copies of the SQUAREDANCE LE to resend to any who may have had packages lost. Because of that, and because it is likely that if I resend you a copy you still may receive your original copy at some point; if you are one of the few who have not received your order yet, I would like to propose the following steps:
1) Wait until November 3rd for your copy.
(24 days after it was shipped on the October 10)
2) In the meantime, I'll send you the Audio Disc A and B for SQUAREDANCE. I have a lot of extra discs, but no extra LE cases. Along with the LE disc A and B, I'll also send you a free copy of the standard edition. This will make sure that you still get to hear all the music regardless of what happens, and the free standard edition is just a token of my thanks for all your patience.
3) If you still don't have you LE set by November 3rd, you let me know, I'll send you a full refund, and you keep the music I sent you. (include your order# etc.)
4) If you want something to listen to while you wait, please send me an email with the subject titled “1,2,3”. In your email, please include your order#, shipping address, your name, and any other information you would like to share with me. After I have checked your tracking # and verified that you have not received your item yet, I will send you the articles mentioned in step 2 from above. After November 3rd hits, if you still do not have your order, please send me your order#, shipping addy, name, etc., and title your email subject “1,2,3,Refund”. I will then immediately send you a check for the amount you paid on the album.
Note: If you express that you do not have your order yet, you will not be receiving the shipping reimbursement mentioned in the first section of this letter if you are sending me the “1,2,3” email. Your free CDs will be your reimbursement for the shipping delay.
Please accept my sincerest apology for all of this. I value you, not only as a customer, but also as a friend who has supported our endeavors, and wish to take the necessary action to reimburse you for any inconvenience I may have caused you. Please let me know if this is your desire and I will see to it that it is done.
Stephen T. Kennedy
Posted by PMMProducer on 10.22.2002.
SQUAREDANCE is here.
All those who have ordered and paid for the Limited edition of SQUAREDANCE should be receiving their item within 3-5 business days. All international orders should be received within 7 business days. For those of you who are interested in the standard edition, you can picki it up at one of our current vendors for $13.49! (see vendors below)
I had some funny little happenings during the whole shipping that I have to share with you all. I'll be posting this in the newsletter soon, and will include my storys there. *chuckle*
Thank you everyone for all of your support! We currently have about 16 payments pending. I'll be freeing those orders up very shortly unless they meet our payment requirements soon. I'll let you know what happens so that those of you who missed placing your order, can do so if these become avaliable.
Stephen T. K.
Posted by PMMProducer on 10.11.2002.
4 days and 14 hours later, I'm home.
I just thought I'd let everyone know that I'm back from MAGFest.
Man...it was so Awesome, but I'm worn out crazy. I just drove 14
hours straight to get back, and am getting ready to hit the sac.
It was such an incredible treat to see so much of the staff and
fellow VGremixers. Mustin and the OneUp Mushrooms tore it up the
night of the concert. "Everyone" played prior to them, and then the
Minibosses ended up the concert. It was all oh so good. I've got a
great stereo recording of most of it. I set things up in the back to
record audio, while I ran around with the studio camera getting some
great footage of the musicians. I have lots of goodies, and I know
that Dale and Mustin and Roger Matthews and others do too.
Wanna see virt Jammin with the Minibosses? Wanna see Ailsean playin'
one of OneUp Studios recently released Time and Space tracks with the
OneUp Mushrooms? (which, by the way, if you haven't bought it, you
should do so ASAP...I LOVE IT!) Wanna see Mustin DJ'n and Roger
Matthews goin crazy on the DDR machine? Well you can. I've got it
all, and I plan on posting it all when I get the chance. I'll let
you know the moment I do. Holy cow, this was all so good for me. I
wish all of you could have been there to experience it with us. Next
Stay tuned for mpgs and mp3s of the concert and MAGFest weekend!
We have now sold out of the SQUAREDANCE Limited edition discs.
If your PMM account does not have the correct mailing address listed,
then you must do so prior to October 4th. If it is not correct, you
run the risk of not receiving the item you have ordered.
The standard edition will be released to the public the same time as
the limited edition is being released to those who preordered.
Currently you will be able to purchase the standard edition set from
GameMusic.com and AnimeOutpost.com. Other vendors will follow.
Talk to you soon!
Stephen T. Kennedy
Posted by PMMProducer on 10.01.2002.