Now you know what it feels like when your copier goes down. Even worse when you have magazines to put together and you have to work like mad to catch up once its repaired. No wonder I get cranky!! The problem might be simple. When you ring the service engineers tell them exactly what is wrong and they may have a code for you to use to get it going again. If not tell them that you are losing business and money and need for them to come quicker than a week - put your foot down you are a valued customer and spending money with them so have the upper hand. Package finally on the way to you.