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PASSENGERS' INFO - General information

Topics

Animals Liability Limitations
Arms and Ammunition Meals and Drinks
Baby care Passports, Visas and Health Certificates
Baggage Reconfirmation
Carriage of security items Reservations
Children Restricted Articles
Cancellation & No-Show fees for Domestic flights Schedules
Conditions of carriage Seat Assignment
Currency Security
Dietary Requirements Sick and Handicapped Passengers
Formalities Smoking/Non-smoking Passengers
Government imposed taxes and fees Taxes
In-flight Entertainment Validity of Tickets
Latest Check in Time Waiting list

Conditions of carriage

Journeys by air are subject  to the general conditions of carriage of passengers and baggage.

Formalities

Passengers must comply with the police, health and customs formalities of the countries of departure, destination and transit.

Passports, Visas and Health Certificates

On most international journeys it is necessary for you to have a valid passport containing endorsements, visas and permits for the countries you visit. Also, to comply with regulations in these countries, you may need valid health certificate indicating that you have been inoculated against certain disease within a stipulated period before arrival. We shall be glad to advise you fully of the requirements for your trip, and assist in completing these formalities. These documents should be kept available so that they can be readily produced when required.

Currency

Most Governments restrict the amount of currency which may be taken into or out of their countries. The carriage of notes or coinage is particularly restricted. You are, therefore, recommended to carry your main funds in the form of travelers cheques or letters of credit.

For information about Greek currency and currency conversions please see our Currency page.

Latest Check in Time

Passengers are advised to present themselves at the airport check-in desk, well ahead of the latest check in time. Beyond this time, passengers cannot be embarked on the imminent planned flight.

Seat Assignment

All  passengers on international flights and passengers traveling Business class on domestic flights may pre-select a particular seat. Please do so upon your reservation. For more information about seat plans please see our Olympic Airways' Fleet page and our Olympic Aviation's Fleet page.

Smoking/Non-smoking Passengers

From April 15, 2001 all Olympic Airways' and Olympic Aviation's flights are non smoking.

Validity of Tickets

The validity o tickets is limited and is shown on the flights coupons.

Taxes

Certain countries will levy taxes on the purchase of tickets, which are not included in the air taxes. Likewise, airport service charges, which are due at many departure points must be borne by the passenger separately, unless they are included in the applicable air taxes.

Government imposed taxes and fees

The price of the ticket may include taxes and fees which are imposed on air transportation by government authorities. These taxes and fees, which may represent a significant portion of the cost of air travel, are either included in the fare, or shown separately in the "TAX" box(es) of the ticket. You may also be required to pay taxes and fees not already collected.

Baby care

Cots for infants and baby food are available on every OA aircraft. However passengers should request such items at the time of booking since normally, only limited  quantities are stored on board.

Children

One infant under two (2) years of age accompanied by an adult, and not occupying a separate seat, is usually carried at 10% of the adult fare. More than one infant under two (2) years of age, and children of two (2) years but under twelve (12) years of age, are usually carried at 60% of the adult fare. For unaccompanied children special arrangements have to be made at the time of booking.

Animals

The carriage of live animals as height or pets carried by passengers in the cabin of any OA flight, must meet the requirements and the restrictions of the company. The carriage of live animals to/via the United Kingdom is not allowed as freight or as baggage.

In-flight Entertainment

On most of OA's international flights, passengers may view full-length feature films, short films, documentaries, Air Show (A340 aircraft only) or choose a musical program of their particular preference. Headsets (earphones) are provided free of charge for use on board. For more information please see our Inflight Entertainment page.

Meals and Drinks

On OA scheduled flights all meals, drinks and beverages, except champagne, are served free of charge. Champagne is served free of charge to passengers on Olympian and Business class.

Dietary Requirements

If you should have special dietary requirements, please make this known at the time of booking so that  the necessary arrangements may be made for your meals.

Sick and Handicapped Passengers

If you have any illness or physical disability, you should first consult your physician about your plans to fly. In any case, please advise us of your condition when you book your flight.

Security

Civil Aviation Authorities security regulations require that all carry-on baggage/articles be inspected. All passengers will be processed through metal detecting devices.

Schedules

All schedules and other information are subject to change without notice and to government approval. Therefore, please check these data when you make your reservation. No responsibility can be assumed for any delay or cancellation of a flight, nor for missed connections.

Reservations

Reservations must be made in advance through an OA office or an approved travel agent. Alterations of dates or cancellations must also be made through these offices and validated by an authorized staff of OA.

Reconfirmation

If you break your journey for more than 72 hours at any point on the route (not applicable to journeys effected wholly within Europe), you must RECONFIRM your reservations for the continuation of your journey or for your return journey. Notify the local OA office at least 72 hours before the departure of your flight. Failure to reconfirm may result in the CANCELLATION of your reservations.

Cancellation & No-Show fees for Domestic flights

Olympic Club Class passengers
No cancellation fee.
Economy Class passengers (Class Y)
For every change/cancellation within the last 24 hours from the departure time, a cancellation fee of 5,000 GRD will be collected, for every changed segment of the itinerary.
Economy Class passengers (Class B, L, M, Q)
For every change made after the issue of the ticket, a cancellation fee of
€15 will be collected. For canceling a not used ticket, a cancellation fee of €15 will be collected. In case of canceling a ticket  that has been partially used, the respective Full Economy (Y) cancellation fee will be collected and the difference will be refunded, without any extra cancellation fees.
NO-SHOW passengers
No-Show fee of
€30 will be collected from all Economy Class passengers with issued tickets, that do not show at the airport for traveling.

Restricted Articles

For safety reasons, passenger baggage may not contain articles or materials which are dangerous, or which are transported ONLY subject to special conditions, unless their transport as separate registered baggage items has been agreed upon with Olympic Airways in accordance with the safety regulations.
These regulations apply principally to :

Compressed gasses (flammable, nonflammable and poisonous, such as camping gas).

Corrosive materials (such as acids, alkalis, mercury and wet cell batteries).

Etiologic agents (infectious substances which cause or may cause human disease).

Explosives, munitions, fireworks, flares hand guns, pistol caps, ammunition including blank cartridges.

Flammable liquids and solids (such as lighter or heating fuels, matches, paints, thinners, fire lighters and articles which are easily ignited).

Irritative materials.

Radioactive materials.

Brief-cases and attached cases with installed alarm devices.

Oxidizing materials.

Magnetized materials.

Poisons.

Other restricted articles as listed in the IATA Restricted Articles Regulations. For further information, please apply to the nearest Olympic Airways office.

The above regulations do not apply to : medicines and medical devices, toiletries, smoking utensils (except gasoline cigarette lighters), alcoholic drinks, dry ice, provided these are carried in small quantities for personal use.

It is forbidden to use transistor radios and other electronic appliances during flight, with the exception of hearing aids, cardiac pacemakers, electronic clocks, watches and calculators.

This is not a complete list of hazardous materials. Carrying dangerous goods aboard an aircraft is offence and may be subject to penalty. In case of eventual doubt, ask airline for clarifications.
Also the following items should not be included in the baggage to be checked but should be carried with you, at all times : medicine, jewelry, money, negotiable papers, securities, documents, other valuables and fragile items.

Arms and Ammunition

Sporting and hunting weapons can be accepted ONLY as registered baggage for transport in the cargo hold. Ammunition for such weapons (excluding explosive or incendiary projectiles) is acceptable as checked baggage ONLY (or as cargo). The passenger must make a written statement confirming that the ammunition is suitably packed - e.g., in a strong outside container of wood, metal or fiberboard, protected against shock and secured against movement.

Carriage of security items

This is to advise you that carriage of security items such as scissors, knives, nail files etc., are strictly forbidden in carry-on luggage. The above items may be transported only in checked luggage.

If such items are found in carry-on luggage by the relevant airport authorities, they will be confiscated and destroyed. Olympic Airways, in any such event, will not be liable for the loss of these items.

All passengers must be advised of the above, at the ticketing desks, reservation offices and check-in points.

Waiting list

If you have been waitlisted by any of our Agencies, this waiting list does not apply at the airport where a new waiting list starts two (2) hours prior to departure for Domestic flights and three (3) hours for International flights.

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