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AIPC Quality Standards Apex Award general information Apex Award 2003 Apex Award 2004

The AIPC Apex Award is made annually on the basis of a comprehensive performance and customer satisfaction analysis carried out by Professor Jerzy Jawarski of the University of Applied Sciences in Heilbron, Germany. The independent “blind” evaluation process used by Professor Jaworski ensures an objective analysis of the data which addresses a series of factors including congress facilities, project management, catering and technical capabilities. The survey process now has a “paperless” component, with clients able to respond via e-mail to facilitate a higher level of response.

Because the Apex Award winner is decided through surveys of international meeting professionals, who are in a position to compare the performance of facilities from many different parts of the world, the Centre winning the Award represents a true international standard of excellence. Previous Apex Award winners have been the Vancouver Convention & Exhibition Centre in Canada, the Melbourne Exhibition & Convention Centre in Australia and Congress Innsbruck in Austria.

The Apex Award is a central part of AIPC’s mission to encourage and recognize excellence in congress centre management and operation. At the same time, it emphasizes the importance of our customer’s opinions, since the evaluation is based entirely on client ratings of each participating facility. The Apex Award winner thus has not only the recognition of their peers but the satisfaction of knowing that they have earned the respect of their own customers. It is also a valuable learning exercise for AIPC members, since every entrant receives a copy of their evaluation form which they can use to identify any areas of weakness and improve their overall performance.

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