FAQs
Guild Frequently Asked Questions | Guild Guitar Warranty click here.

Q) How does Fender Musical Instruments Corporation's purchase of Guild Guitars affect the Limited Lifetime Warranty of my favorite Guild Guitar?

A) Rest assured that Fender is honoring all applicable Guild guitar warranties. The warranty of your instrument remains intact with the transfer of ownership of Guild guitars from US Music Corp. to Fender Musical Instruments Corp., however, the method of administering warranty claims has changed in order to integrate Guild into Fender's already existing Customer Service system.

In the event that you should require warranty service, please take your instrument, with proof of purchase, to any Authorized Fender/Guild Service Center. The Dealer from whom you purchased your instrument may also be an Authorized Service Center and should be your first point of contact should service be required on your Guild guitar. If you need assistance locating a Guild Dealer or Service Center in your area or have questions regarding Guild Warranties, please call Fender/Guild Consumer Relations at (480) 596-7195 and a representative will be happy to assist you.

Q) Who is my local Authorized Guild Dealer or Service Center?

A) Make a quick call to our Consumer Relations Department at (480)596-7195 and we will be happy to assist you in locating a Dealer or Service Center in your area.

Q) What is the best way to clean my Guild? Is it necessary to condition the fingerboard?

A) We recommend that you clean your guitar or bass after each use, taking care to wipe down the entire instrument, including the strings and hardware, with a clean, soft cloth.

Periodic cleaning with a good quality pump cleaner/polish (such as Fender P/N #099-0500) is advised when it is necessary to remove fingerprints or body oils. To do this, spray the polish onto a lean, soft cloth and wipe the body and neck, taking care to avoid the strings and hardware.

Frequent conditioning of Rosewood and Ebony fingerboards will help prevent the possible cracking of the fingerboard which may occur in dry climates if the fretboard is allowed to over dry. We would suggest that you use either raw linseed oil, lemon oil, or another commercially available fretboard conditioner and that you follow the directions provided by the manufacturer of these products. Note: take care to remove the strings before conditioning your fingerboard and dry any excess oils from the fretboard before replacing the strings. Be careful to avoid any contact with your guitar's finish, electronics, and hardware when using these conditioning materials.

Q) I have a 12-String Guild. Do I need to "tune-down" my guitar to prevent the possibility of either the bridge lifting or damage to the top of the guitar?

A) It is just fine for you to tune your Guild 12-String to standard concert pitch when using light or extra light strings. We do recommend, however, that if you use heavier strings, that you do not tune them to concert pitch. Medium or heavy gauge strings, when tuned to concert pitch, create a tremendous amount of tension on the instrument, and may eventually cause damage to the top of the guitar if used for long periods of time. If you feel your technique and playing style dictate that you must use heavier gauged strings, we would indeed suggest that you tune your guitar down either ½ or one whole step to E flat or D, and capo the guitar at the 1st fret.

Many 12 string players prefer to de-tune and use a capo regardless of the string gauge used, as they find that the reduced string tension enhances the playability of their guitars.

Q) What precautions should I take when storing or traveling with my guitar?

A) 1. Exposure to extreme temperatures or sudden changes in temperature and/or humidity, may cause cracks or "checking", to occur in your guitar's finish. These same conditions may also cause cracks to occur in the wood itself. To insure the integrity of your guitar's woods during its lifetime, it is critical to maintain the instrument within an acceptable temperature and humidity range. Ideally the temperature should be maintained as closely as possible to 70 F and the humidity should be maintained between 40% and 50%. To insure an appropriate level of humidity in your instrument's woods, it may be necessary to use a commercially available humidifier, such as the "Dampit". (Dampits are actually shipped with Guild acoustic guitars in some cold dry winter months when falling humidity levels necessitate doing so). These humidifiers incorporate a system which allows you to monitor the humidity level in your instrument and make adjustments as needed.

2. When traveling long distances with your instrument or when storing it for extended periods of time, you'll want to lower the pitch of the strings be lowered approximately 1 to 1½ step to reduce the amount of tension on the neck. When transporting the guitar in either summer or winter from say,… your home, to your car, to a third location, you need to be aware that temperatures can vary dramatically from location to location. ALWAYS allow time for the instrument to sit and acclimatize to room temperature inside the case before opening the case and removing the instrument. As guitars are made from organic components and use different types of woods in one instrument, these woods and materials expand and contract at different rates with changes in temperature and humidity Opening an instrument case prematurely for example: after bringing it in from a cold car to a heated venue or from a hot car to an air-conditioned room is the most common cause of both finish and wood cracks in acoustic guitars.

Wood cracks and finish checking which are the result of exposure to rapid changes in temperature or humidity will not be covered under the Guild warranty.

Q) What ever happened to the Guild Brian May models?

A) Several Brian May models have been offered in the Guild line, during two different time periods.

Offered in the 1984 catalog, was the BHM1. This guitar was a replica of Brian May's homemade model and came with 3 DiMarzio Brian May Humbuckers, six mini-toggle switches, and Kahler vibrato. Mahogany bodies were standard, with bound maple tops. Our historical documentation suggests that around 300 of these guitars were made, and the model was discontinued in 1986.

In 1995, the Brian May Signature made its debut. This model was an even more accurate reproduction of Brian May's homemade guitar, and featured authentic reproductions of the esoteric pickups and hardware which he used on his guitar. This particular model, and other variations with more common electronics and hardware, were limited to a run of 1,000 pieces. The full production compliment of 1,000 guitars was reached and the guitars were subsequently discontinued well before Fender Musical Instruments Corp.'s purchase of Guild Guitars in September of 1995.

Q) Does Guild have a custom shop?

A) Guild does indeed have a Custom Shop which is located in Nashville Tennessee. The facility, previously charged with the production of our "Limited Edition" instruments only, is now offering comprehensive custom "one-off" service to individuals wishing to have a one of a kind Guild guitar built to their exacting specifications. To receive a quote for a "One-off" Guild, please submit a list of detailed specifications to your local Guild Dealer. Your Dealer will contact their inside sales representative at Fender/Guild with your specifications for pricing information on the guitar you wish to have built.

Q) Can I obtain the detailed history of my guitar?

A) Unfortunately, we cannot offer you a detailed history of your instrument, as no such records were kept or maintained by the previous owners of Guild. We may, however, be able to assist you by providing the year of manufacture of your Guild, some specifications and original retail pricing (depending on the model of guitar and your specific questions). For information and assistance, please contact our Consumer Relations Department by telephone at (480)596-7195, by fax at (480)596-1386 or by mail at the address below. Please be ready to provide the model number or name, as well as the serial number and other pertinent details of your guitar.

ATTN: CONSUMER RELATIONS DEPARTMENT
GUILD GUITARS
8860 E. Chaparral Road, Suite 100
SCOTTSDALE, AZ 85250

Q) How may I obtain a Guild accessory catalog (as mentioned in my Owner's Manual/Warranty)?

A) Guild does not currently publish or distribute an "accessories" catalog, however, we will be happy to send you our full line catalog upon request.

Q) Can you tell me what kind of strings originally came on my guitar when it was shipped from the factory?

A) Please refer to the chart below to find your instrument and the corresponding strings which were originally shipped on the guitar.

GUITAR MODELS STRINGS USED

Bluesbird, S100, Starfire (II, III, IV), X170, X170T, Guild Nickel-plated Steel 4350 (.010-.046) P/N# 350-4350-000
Artist Award, X700 Guild Plain Steel (.011-.050) This set, while not currently available, will be available soon through your Authorized Guild Dealer
D4, D25, D30, D55, D100, DV6, DV52, DV74, DK70, DCE1, DCE5, GV70, JF30, JF55, JF65, JF100, A25, A50, Deco, Finesse, 45th Anniversary Guild L350 (.012-.053) P/N# 350-0350-000
S4CE, F4CE, F5CE, F65CE Guild Phosphor Bronze (.010-.047) P/N #350-0300-000
D25-12, D4-12, JF30-12, JF65-12, JF55-12, JF100-12 Guild L1250 (.010-.049 12-String) P/N # 350-1250-000
B4, B30 PBL7400 Guild Phosphor Bronze (.045-.089) P/N# 350-7400-000

Q) What can you tell me about my Madeira guitar? How about my Burnside electric guitar?

A) Unfortunately, there is precious little information available to us on these guitars. In the 1970's and early '80's, Guild imported and distributed Japanese-made acoustic guitars, electric guitars and mandolins under the Madeira name. The Burnside electric guitars, which were available in 1987 and 1988, were also imported from Asia.

These guitars were generally considered to be good quality, entry-level instruments, but the historical records provided to us by U.S Music Corp. on Guild guitars, don't provide much insight as to the specifications of the individual models.

Q) What's the story on my DC130E "Phil Collen" model?

A) The DC130E guitars were part of a special run made for the Def Leppard guitarist's personal use. This model was similar to the other "DC" models, but featured a laminated curly maple top (for superior feedback rejection on stage), sides, and back plus super-deluxe abalone binding and inlay as well as a hand-carved heel. In early 1995, the half-dozen or so models that were not delivered to the artist were offered to dealers at the winter NAMM show.

Q) I bought a G45 "Hank Williams Jr. Model". Was this guitar a limited edition?

A) While the G45 "Hank Williams Jr. Model" was not a "Limited Edition" per se, there were not many of them produced. The G45 was a dreadnought guitar which featured a bound, solid spruce top, curly maple sides, an arched (laminated) back, gold hardware, an ebony fingerboard, and fancy inlay work (even the pickguard was inlaid with Hank's signature). We do know that the G45 was offered in 1994 only, but the records we received from US Music Corp. do not mention the exact number produced.