|
| Contact Microsoft Phone Numbers, Support Options and Pricing, Online Help, and more. | | Customer Service For non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more. | | Newsgroups Pose a question to other users. Discussion groups and Forums about specific Microsoft products, technologies, and services. |
|
|
850 MHz or Faster Windows Me Computer May Hang During BootView products that this article applies to.This article was previously published under Q278844 SYMPTOMS
Your computer may stop responding (hang) during the boot process if the computer contains a processor that runs at 850 megahertz (MHz) or faster. When this occurs, the computer hangs before the Windows Millennium Edition (Me) bitmap is displayed. Computers with a Japanese BIOS may be more susceptible to this problem.
CAUSE
Windows attempts to estimate the computer's speed by reading the keyboard repeatedly for 55 milliseconds. However, the number of iterations may exceed 65,535 on computers with a very fast read character BIOS function and overflow the variable that holds the count. Windows then assigns a small value to a number that causes slower system handling.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name
----------------------------------------
11/06/2000 07:56p 110,080 Winboot.sys
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. The information in this article applies to:- Microsoft Windows Millennium Edition
Last Reviewed: | 10/16/2002
(1.0)
| Keywords: | kbHardware kbprb kbQFE KB278844 |
|