Graphic of a blue block spacer
Graphic of the FBI Seal and U.S. Flag  and link to FBI Home Page
Extra Graphic On 3/25, Ms. Donna Bucella testified on the mission, objectives, and operations of the Terrorist Screening Center.
Graphic of a blue block spacer
Graphic link to FBI Priorities
Graphic link to About Us
Graphic link to Press Room
Graphic link to Investigative Programs
Graphic link to Counterterrorism
Graphic link to Most Wanted
Graphic link to Field Divisions
Graphic link to Reports and Publications
Graphic link to FBI History
Graphic link to For the Family
Graphic link to Employment
Graphic link to Search

Graphic for Home


Graphic link to Submit a Tip
Graphic link to Apply Today
Graphic link to Links
Graphic link to Contact Us
Graphic link to Site Map
Graphic link to Privacy Policy

Special Agent in Charge of the FBI Charlotte, NC, Office returns from Baghdad, where he supervised agents investigating terrorist suspects: "There is no front line in that war. It's everywhere. But you learn not to dwell on it and set about what you've got to do. You do your work. It was an opportunity to get out there and confront terrorism outside the United States."

Graphic image including photograph of Kathryn Turman.HELPING TERRORISM VICTIMS AND THEIR FAMILIES
Kathryn Turman Talks About Lessons Learned

The FBI Office for Victim Assistance, headed by Kathryn Turman, was created shortly after the 9/11/01 attacks. It’s mission: to centralize FBI "victim-witness" operations and aggressively develop policies and resources that ensure victims of federal crimes have access to the rights and assistance to which they are entitled under the law. What kind of crimes? The full range--from victims of financial child abuse victims in Indian victims of terrorism. Kathryn’s staff includes specialists in interviewing children and 112 full-time Victim Specialist positions in FBI offices across the country. A big focus since 9/11 has been putting systems into place to coordinate the FBI response to victims of terrorism and other mass casualty crimes–the focus of today’s interview.

Kathryn, when a catastrophic event occurs--like the 9/11/01 attacks--how do you immediately marshal your resources to help the victims and their families?

We usually learn of the death or injury of US citizens within the first few hours. We will reach out to the family, give them our condolences, and provide information on what will happen next and why and what help they can expect from the FBI. Since the 9/11 attacks, most of these events have occurred overseas. In these cases, we assume responsibility for transporting the victim’s remains back to the US, coordinating the autopsy (which is necessary for the investigation), collecting dental records and DNA from family members, and making arrangements for the final journey home. We make sure families receive personal effects and the death certificates they need. We keep them informed every step of the way and try to provide what comfort and support we can. As an example, we got a letter from the 7-year-old son of a terrorism victim: "Thank you for bringing my Daddy home," he wrote. "Thank you for sending Ms. B_____ to give me my Daddy’s jewelry. I didn’t get to say goodbye to him on the phone but I got to say goodbye at the church."

What do the victims and families need? And how do you meet those needs?

Surviving victims and families of victims above all want and need information in a timely manner and from an official source. They also need help with the practical but horrible realities of losing a loved one to a violent death far from home. As you can imagine, it is such a relief to them, feeling so helpless and vulnerable, when their government steps in to take care of details. And they need to know that the FBI will continue to keep them informed no matter how many years an investigation may last.

In the case of the 9/11 families, what systems have you put in place to assist them long term?

The 9/11 terrorist attacks required just a massive response to the victims and families. No one agency could do it alone. For our part, over some 18 months, we have focused on returning personal effects (with strong assistance from the PENTTBOM team of investigators) and answering their specific questions. They don’t want to just imagine the deaths of their loved ones; they want to know the reality–anything, anything that we might know as fact. We meet with victims and families. We share as much as we can about the investigation, within the legal constraints, of course, of what can be divulged about an ongoing investigation. We took some badly damaged personal effects and turned them over to a company that specializes in restoring such items. As a result of the cleaning process, we discovered some previously unfound items, including a goodbye letter written by a passenger to her family. We were able to preserve that letter and return it to the family. Because we are working with over 10,000 victims and family members of the 9/11 attacks, we created a special informational web page for them as well as a toll-free number and Internet address where they can directly reach us.

Finally, Kathryn, what have you learned from the handling of this unprecedented act of terrorism? How has it changed the way you operate...and will operate in the future?

We have learned so many lessons, they are hard to count. Perhaps the most critical lesson is that the rights and needs of victims must be built into our response to terrorism from the beginning. We need to have systems in place for reaching out to victims, for providing ongoing information and answering difficult questions, and helping them find assistance resources--regardless of how many victims there are and where they live. We should connect with them at many points during the investigative process. Even the most difficult and painful issues can be addressed if victims feel their needs are respected and we are compassionate and supportive in our dealings with them.

It’s pretty clear that terrorism is now a part of our daily reality–and my job is to never forget that the impact on individuals and families lasts long after the crime scenes have been cleared; memorials, erected; and perpetrators, tried and sentenced. In my office, we believe that If we do what we are required to do by law and what is right to do, we can help victims cope, find some justice, and restore their faith in humankind and their government.

Links: Office for Victim Assistance


Some of these publications are in PDF (Portable Document Format). To view them you will need to have the Adobe Acrobat Reader plug-in installed on your computer. The Reader can be downloaded at no cost from Adobe's site on the World Wide Web.

Graphic link to Recent Stories
Director Mueller and other FBI executives are scheduled to testify before the 9/11 Commission Hearing on 4/14/04.
On 3/25, former Dynegy executives sentenced in Houston to 24+ years for securities fraud scheme that concealed a $300M loan.
Photograph of Cassandra ChandlerOn 3/36, Assistant Director Cassandra Chandler gives Patricia Roberts Harris Lecture in Washington, DC.
On 3/24, Counterterrorism executive testified on Saudi Arabia and the Fight Against Terrorism Financing.
On 3/23, in a first-of-its-kind case, a California man was charged with installing spy hardware on a company computer.
On 3/23, the ringleader of a multimillion dollar mortgage fraud scheme pled guilty in St. Louis following multi agency investigation.
On 3/21, Top Ten Fugitive Hopeton Eric Brown was killed in a shootout with police in Jamaica. See press release.
On 3/22, an environmental services company and two of its managers were charged with defrauding the city of El Paso, TX, regarding the collection and disposal of hazardous waste.
On 3/22. joint long-term investigation results in Connecticut man pleading guilty in federal court to organized legal gambling ring charges, the latest in a long string of convictions.
$100,000 reward offered for info in Jonathan Luna case.
New E-Scams and Warnings
Issue: Can the FBI look at your library records any time they want? The Bureau responds to your concerns.

If you have difficulty accessing any material on this site because of a disability, please contact us in writing or via telephone and we will work with you to make the information available.

Federal Bureau of Investigation
Attention: Content Manager, FBI Home Page
935 Pennsylvania Avenue, NW, Room 7350
Washington, DC 20535
(202) 324-3000