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Coping with the trauma of having a missing child demands courage and determination on the part of parents and other family members who can feel isolated in facing their fears and frustrations. NCMEC's Team HOPE, established in 1998, matches searching families with trained volunteers who have had or still have a missing child. Volunteers offer emotional support, compassion, guidance, empowerment, and assistance. Team HOPE volunteers include parents, grandparents, and other family members, and they are screened and trained before working with families. Nominations of potential volunteers originate from active volunteers, NCMEC, missing-children clearinghouses, nonprofit organizations working with families of missing children, and law-enforcement officials.

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