Blue Pumpkin was founded in 1997 with the vision of the perfect workplace: where people are acknowledged as the key to success; where all employees share a common goal and embrace their role in achieving it; and where managers guide, recognize, and reward performance.
Our mission is to achieve this vision through thought leadership and innovation, a laser focus on the employee as the key to customer satisfaction and profitability, and the deployment of the world’s leading workforce optimization solutions and practices.
The market need is clear.
Enterprises are becoming more strategically and organizationally
complex, and companies don’t have the right tools
to properly plan, manage change, or optimize operations.
As a result, resources are scattered, people aren’t
aligned towards clear goals, performance suffers, and profitability
is at risk.
"The top ten (most admired
companies in the US) won the business world's regard by
refocusing attention where it counts the most: on customers and employees."
Fortune, “America’s
Most Admired Companies”
March 3, 2003
Corporate priorities are increasingly focused on customer loyalty, retaining market share, and controlling costs. To overcome these difficult business challenges, companies must increase their emphasis on customer satisfaction, the greatest influencer of which is the company’s employees. Corporations today have a tremendous opportunity to significantly increase their overall success by improving the performance of their most expensive resource, and indeed the resource that is the single greatest determinant of profitability – their people.
Blue Pumpkin quickly identified that people are the key
to a company's success and also the most difficult resource
to optimize.
And as the most expensive part of the budget, people hold
the most value-creating opportunities in terms of both cost-savings
and performance gains. Employees also represent the face
of your company and are therefore your greatest asset—directly
impacting your customer's decision to purchase or not, to
become a life-long client or switch to another provider.
People, not technology, are the frontlines of customer interaction and the mission-critical links to revenue. By optimizing underlying people-processes, Blue Pumpkin helps contact centers improve employee satisfaction, effectiveness, and productivity, which in turn dramatically improve customer service, loyalty, lifetime value, and profitability.
We must be doing something right – our
success is proof.
Our innovative, comprehensive, and easy-to-use solutions
have earned our company a large collection of industry, media,
analyst, and tradeshow accolades.
We are #5 on the 2002 Inc 500 list of the fastest growing private companies in the US. We received the 2002 Upside Magazine Hot 100 Award. We were named CTExpo 2002 Best of Show, received Customer Inter@cation Solutions magazine’s Product of the Year for 2002, and were named to the Aberdeen CRM Top Ten. And this is just a sample of the numerous awards we have won.
But our greatest success is our customer base. More than 1,000 companies worldwide, including leaders in virtually every industry, are using Blue Pumpkin solutions to improve the efficiency and effectiveness of their customer services. Our client list includes:
| • Financial Services: | ADP, American Express, Blue Cross Blue Shield, e*Trade, Visa, and Wells Fargo Bank |
| • Outsourcers: | Archway Marketing Services, ClientLogic, EDS, Lightbridge, Sykes, and Teleperformance USA |
| • Retail & Catalog: | Tickets.com, Borders Group, Circuit City, eBay, Hammacher Schlemmer, and Home Depot |
| • Communications: | AOL Time Warner, AT&T, DirecTV, Dobson Cellular Systems (formerly US Cellular), GTE, and Verizon |
| • Technology: | Apple Computer, Intel, SGI, Texas Instruments, and Yahoo! |
| • Travel & Transportation: | Airborne Express, Federal Express, Holand America Cruise Lines, JetBlue Airways, Thomas Cook Direct, and WestJet |
| • Healthcare: | CareWise, Kaiser Permanente, LifeScan, MedImpact, Medtronic, and WellPoint |
| • Consumer Goods: | Chevron, General Mills, Kellogg’s, Kraft, Monsanto, and Sony |
| • Manufacturing: | BMW, Dow, General Motors, KitchenAid, Maytag, and Steelcase |
Blue Pumpkin's customer-centric philosophy helps us to lead the market by anticipating and responding to customer needs—pioneering the next generation of workforce optimization solutions.