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| *Rip-off Report Investigation; National Grants Conferences, NGC customers interviewed at random from a long list from employee insiders Boca Raton Florida *UPDATE Employee ..inside information ..Commitment to Customer Satisfaction, educating the public about government grant, loan and subsidy programs since 1998 |
National Grants Conferences
Address:
2385 Northwest Executive Center Drive
Boca Raton Florida 33431
U.S.A.
Phone Number:
561-989-8433
Fax: |
Rip-off Report Investigation on National Grants Conferences
All companies will get complaints, but how those companies and individuals handle those complaints, separates good business from bad business.
National Grants Conferences retained Rip-off Report, through our Corporate Advocacy & Remediation Program to investigate the complaints about NGC on Rip-off Report and we are close to concluding our investigation. Here is what we have so far. Also, below, read more about Rip-off Report Corporate Advocacy Program.
Rip-off Report has investigated National Grants Conferences and the people we interviewed at random from a long list of customers, one authorized list by the company and sent to us by NGC and one unauthorized list from an employee insider. Pretty much all of the NGC customers said the same thing. Most of them stated that National Grants is an excellent opportunity. A company with a good product and very helpful customer service department doing more for their customers than their policy originally called for, according to the list of customers we interviewed. Several customers said "NGC had demonstrated to them a commitment to customer satisfaction.,, Several others said NGC had a practice of addressing their concerns and any misunderstandings they may have had. Some people also stated they have such a unique program compared to others they checked out before becoming a part of NGC. Several more said “National Grants Conferences did more than promised." . Doing more than is expected or promised is something this EDitor has always believed in as a business person, which helps breed “good will” and more business.
NOTE: none of these customers knew Rip-off Report was going to call, and we did not reveal our confidential list of people that we were calling to National Grants Conferences.. Rip-off Report.com is sure there are some legitimate complaints here, every company gets them, no company is perfect, and employees will be employees, and even more concerning for any company; ex-employees! Some NGC customers did say they did have some issues or thought they might have had issues with NGC, but they later realized it was their own fault and/or no fault of National Grants Conferences products and services. We also did get one hang up. They said it was none of our business!
Rip-off Report has concluded, (of course we cannot give any guarantees) that, it would be safe to do business with National Grants Conferences, given their full commitment to customer satisfaction. Given NGC's high volume of customers, over 10,000 people attend their programs every week. In our opinion, its record is extraordinary, with only 20 complaints. Even Rip-off Report itself has more complaints than that.
RECOMMENDATIONS MADE BY RIP-OFF REPORT, “NO QUESTIONS ASKED” POLICY
Rip-off Report also spoke with NGC's management and was impressed with their commitment to their customers and to continually improving their business practices and they assured Rip-off Report that any customer that contacts them will be satisfied. Given their positive stance of NGC's comments, along with responses from randomly called customers, Rip-off Report feels confident this company will take care of issues they have as soon as they know there is or could be a potential problem. Furthermore, NGC has agreed to adopt certain recommendations made by Rip-off Report, a “no questions asked” policy. Rip-off Report strongly recommends that NGC should ask some questions, questions with respect to what went wrong, reason for dissatisfaction, customer input and suggestions which are the only way NGC can fix and avoid problems/misunderstands in the future.
Rip-off Report also found some of the negative postings about National Grants appear to be suspicious and are being investigated by us further. We will update this Report as soon as soon as that information is available. So far we found that some Postings by alleged ex-employees may, in fact, be fabricated.. something Rip-off Report frowns upon. It's one thing to be a whistle blower, its another thing to pose as a dissatisfied customer as an ex-employee.
More to come as we investigate further…
Rip-off Report Corporate Advocacy & Remediation Program; As a matter of policy; This Rip-off Report - sponsored program offers our services for a fee,to investigate and publish those findings. This program is still in its infancy and will be improved as time goes on. Consumer and Corporate input is always welcome.
NOTE: This program is called Rip-off Report Corporate Advocacy & Remediation Program. This program requires the Member business to agree to satisfy all complaints past, present and in the future, when applicable. Rip-off Report is always working harder for you, the consumer, so you can feel confident when dealing with a company or individual, what to look for when dealing with them, and more importantly, trying to help you get a resolution to your problem.
Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage, so you know what to look out for when dealing with that company or individual. No company is perfect. That is why political action, and consumer advocacy groups are needed to instigate for the betterment of our society. Soon our Readers will see a feature button on the home page here on Rip-off Report.com, that will explain more about this fledgling program.
Read below ..in their own words, …National Grants Conferences Commitment to Customer Satisfaction
ED Magedson - Founder, Rip-off Report
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Tempe, Arizona
U.S.A.
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Rebuttal UPDATE Employee ..inside information
Submitted: 4/26/2004 5:22:47 AM Modified: 8/30/2004 10:24:02 AM
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| Commitment to Customer Satisfaction, educating the public about government grant, loan and subsidy programs since 1998 |
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National Grants Conferences Commitment to Customer Satisfaction — A company dedicated to providing our nationwide conference attendees and customers with valuable information regarding government grants, loans and subsidies in connection with business and real estate opportunities.
National Grants Conferences has been educating the public about government grant, loan and subsidy programs since 1998. The demand for our products and services continues to grow as do the large number of people who have successfully tapped into the grant, loan and subsidy system with NGC's help.
Tens of thousands of people attend our programs in cities around the country each and every month. While we strive for 100% satisfaction, even companies with the best of intents, products and personnel will encounter customers with complaints. Given the sheer number of our customers, the number of complaints on ripoffreport.com is very small. As a matter of fact, in the last quarter of 2003, the Better Business Bureau received zero complaints about our company.
NGC is committed to 100% customer satisfaction and has accommodated all customers who have voiced concerns with their purchases. The NGC program is a self-help program that requires time and effort.
We applaud ripoffreport.com for creating a forum for consumers to advise companies in ways to improve our public image and our relationship with our most valuable resource, our customers. The foundation of any successful business relies upon its ability to respond to changing requirements from the public. In order to know what to change, you have to know the problem area. That is why we welcome critical discussion.
Because of the demand for our services, we face a constant need to increase staffing and telecommunications capacity. In 6 years our customer service staff has increased from 6 to over 100 people and our phone capacity is constantly expanded.
NGC practices what we preach. Our customer service department is located in an enterprise zone and our employee training program has been subsidized (in part) by training grants.
Some of the postings on ripoffreport.com purport to be from ex-employees. The names of these posters do not match with any ex-employees and we believe that they are malicious comments that should be ignored.
CLICK HERE to see our Home page
Peter - Customer Relations - Boca Raton, Florida
U.S.A.
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