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Help > Returns > Toys & Games

Returning Toys & Games

Items purchased from Toysrus.com or Imaginarium.com, through the co-branded Toysrus.com/Amazon.com toy store, can be returned either to Amazon.com or to a Toys "R" Us store. To return the merchandise to Amazon.com, visit our online Returns Center.

To return the merchandise to a Toys "R" Us store, you will be subject to the "R" Us return Policy. To return an item to your local Toys "R" Us store, please take your packing slip and item to the store. You will receive a refund for the item price and applicable sales tax in the form of a merchandise credit. This credit can be used for future Toys "R" Us store purchases.

If you're returning toys or games purchased from Amazon Marketplace, Auctions, or zShops, please contact the seller directly.

For more information about refunds, exchanges, and return deadlines, see our general Returns Policy.

Or

If you want to return an item you purchased from Amazon.com now, Visit our Returns Center.

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