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Remote Access FAQs
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FAQs for Remote Access

Overview
Getting Started
Security
Software Environment (Operating System & Tools)
Connectivity
Troubleshooting
Support



Overview

Q:What is Remote Access?
A: Remote Access is a remote development environment offering developers early access to the latest Intel® platforms and information explaining how to obtain and use the tools needed to develop, compile, test and debug on those platforms. The service is intended to provide true time-to-market opportunities. For more information, click here.

Q:Can you describe the features and benefits of the Remote Access?
A:Click here for a description of features and benefits.

Q:Will the Internet connection slow me down?
A:Internet file transfers cannot match those performed on a completely local system. If you need to quickly transfer large amounts of data in and out of your applications, production IA-32 servers can be set up on the network with your development system. Since this service relies on the Internet and multiple ISP peering relationships & backbones, some latency may occur. We currently have Software Development Platforms (SDPs) hosted from the US, Europe, India, and China.

Q:Do you have a customer I can talk to about the Remote Access service?
A:Yes, Hamilton Laboratories*. For an in-depth look at the benefits Hamilton Laboratories derived from the service, see the Hamilton Laboratories case study.

We also host a forum at http://www.intel.com/IDS/forums/RA/ where you can share your Remote Access experiences, questions and opinions with fellow developers and the Intel Remote Access staff. Anyone can read the forums; you must be registered to the Intel® Developer Services web site to post new messages or replies.

Q:Can I get an SDP sent to me in the mail?
A:In addition to Remote Access, Early Access Program members can take advantage of system leases and OEM discounts offered through the program. Please review our Early Access Program FAQs for more information.

Q:We want to use the Remote Access systems for benchmarking. How much does the 'remote access' factor affect performance?
A:There may be a minimal amount of network latency. However, customers with Exclusive Access have the option of adding a 32-bit buddy system on the same network as their primary system to aid in benchmarking efforts; this feature is standard when scheduling Itanium® 2 processor-based systems, as it can provide a very good 64-bit to 32-bit system comparison scenario. Exclusive Access networks also have the ability to run gigabit Ethernet to increase the bandwidth between the development system and the buddy system. You can request this feature in the Exclusive Access project description field when specifying your platform requirements.

Exclusive Access users have a number of different connectivity options available depending upon the operating systems installed on the local and remote systems and the level of security required. Access can be set up using VPN, SSL or SSH.

For Shared Access, the Microsoft* Remote Desktop Client is used to access the shared Windows* systems, and an SSH client is used to access the shared Linux* systems.

Please click here for an explanation of our access models, and click here to review our user guides for each connection type.

Q:Is Remote Access feasible outside of the U.S.?
A:Although our primary data center is in DuPont, Washington, U.S, many international customers have experienced adequate performance and successfully used this service. Still, others have experienced latency. We have initiated a global expansion of the service by installing regional "satellites". Regionalized Remote Access is currently available to members located in the U.S., Europe, India and China. To receive regional access to your remote development system, simply select your preferred project location in the drop-down menu when submitting your Exclusive Access scheduling request.

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Getting Started

 
Q:What usage models are offered?
A:A. Currently, there are two basic usage models: Shared Access (SA), where systems with stock configurations can be accessed by a number of program members at once, and Exclusive Access (EA), where members can schedule exclusive blocks of time on systems with customizable configurations. In addition to the SDPs shared by program members, we also host a number of Test Drive configurations under the Shared Access model which feature third-party development software running on Intel® Architecture. Our Exclusive Access offerings include a High Performance Computing (HPC) environment. Please click here to learn more about our usage models.

Q:What do I need to get started with Remote Access?
A:All you need is a direct high-speed connection to the Internet to get started. Apply for the Early Access Program, click the 'Remote Access' link from your member page after you are approved, receive your activation emails from us, and then connect to the systems. For more information, please review our service/system requirements. For help on connecting, please refer to our Quick Start Guides.

Q:Do I need to belong to the Early Access Program just to try the Test Drives?
A:No, the Test Drives are administered separately from the Early Access Program. Here are the links to register for shared access Test Drives for each of the following third-party applications running on Intel® Architecture:

Q:How long will it take for me to get access to a shared system just to do some quick testing?
A:You can access your Remote Access member web pages immediately upon approval to the Early Access Program. Simply log in with a username approved to the program, then click the ‘Remote Access’ link in the left navigation bar of any Early Access Program member landing page. Descriptions and IP addresses of the shared systems can be found on the Remote Access member pages.

Your Shared Access login information is sent by email shortly after approval into the Early Access Program. If you do not receive your Shared Access username and password in two separate emails within two business days after approval to the program, please contact IDS Support.

Q:Can only the Primary Contact at our business use the Remote Access service?
A:No, Remote Access is not restricted to Primary Contacts. Employees of a business approved to the Early Access Program can also use the service for remote development work.

Q:Does the Early Access Program for the Intel® Pentium® Processor Family include Remote Access?
A:Yes, but only Exclusive Access systems are available. There are no Shared Access Pentium® 4 processor-based systems at this time.

Q:Does the Early Access Program for Mobility include Remote Access?
A:No. Developing for Intel® Centrino™ Mobile Technology requires direct interaction with the system. Therefore, remote development is not practical.

Q:With Remote Access to an Intel® Pentium® 4 or Xeon™ processor-based SDP, can we disable the Hyper-Threading Technology (HT) capability? We would like to do this to gauge the performance impact of HT.
A:Upon request, our Remote Access Data Center can disable Hyper-Threading Technology on Exclusive Access systems. This option does not exist for Shared Access systems.

Q:Do I use my Intel® Developer Services username and password to log into the shared SDP, or do I need different login information?
A:There are potentially three kinds of logins you might have for Intel® Developer Services. These do not include any logins you may have for Premier Support:

  1. The Intel® Developer Services site login is used to access protected content on the site, including your Early Access Program member pages.  This login is not used to connect to the remote development systems.
  2. The Shared Access login can be used to connect to the Itanium® 2 or Xeon™ processor-based shared development systems.  Shared Access login IDs are generally in the format “userXXX” with numerals replacing the “XXX”.  Shared Access login information is assigned shortly after you are approved to the Early Access Program.
  3. The Exclusive Access login is sent to Early Access Program members who have scheduled an Exclusive Access project on a Pentium® 4, Itanium® 2 or Xeon™ processor-based system.  This login is used to establish a secure connection to Intel so you can access your exclusive systems as Administrator (Windows*) or root (Linux*).  The Exclusive Access login is usually assigned on the day your project is landed by our Data Center.
Q:How do I schedule an Exclusive Access project?
A:If you are an approved member of the Early Access Program, please follow these steps:

  1. Go to www.intel.com/IDS and log into the site.
  2. Under 'My Early Access Programs' on the right, click the link for any Early Access Program you are approved to.
  3. From the program member page, click the 'Remote Access' link in the left navigation bar.
  4. Either click the 'Schedule Exclusive Development System' link in the left navigation bar, or use the 'click here' link in the Exclusive Development Systems area of the page.
  5. Enter the name of your application.
  6. From the drop-down menus, select your time zone and the best time to contact you.
  7. If you are not the primary technical contact for your project, please enter the name and email address of the person at your company who will serve as the primary technical contact.
  8. Select the Data Center location where you prefer to have your project hosted.
  9. If you need to add developers at your company to your project, please select them from the drop-down menu.  If the developers you wish to add are not yet associated with your membership, first use the ‘Add a new member to your business list’ link to add them.  (Note: If you are not the Primary Contact for your business, you can ask the Primary Contact to add personnel.  They can do so by logging into www.intel.com/IDS, clicking ‘My Profile’, then following the ‘Personnel’ link under ‘My Business’.)
  10. Click 'Next'.
  11. Select the system you wish to schedule and click 'Next'.
  12. Make any desired changes to the software configuration and click 'Next'.
  13. Click the desired starting date from any yellow-colored dates on the calendar and click 'Finish'.
You should now see a Development System Profile page with your system and scheduling information.  Within a few minutes of submitting this scheduling request, an 'Intel Exclusive Development System Request Confirmation' email will be sent to your email address of record.

Once your project is landed (typically on the start date you picked), you will receive an email containing your Exclusive Access password information and a link to your project information, username, and instructions on how to connect.  Repeating steps 1 through 3 above will get you to a screen where you can access specific IP address and tunnel information for your Exclusive Access system.

Detailed instructions for connecting to Exclusive Access systems running Windows* or Linux* can be found by clicking here.

For a list of ports you will need to open in your firewall to use the required software, please review the Port Configuration Details section of our Remote Access Security Measures page.

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Security

Q:How does the service's Data Center protect my intellectual property?
A:Physical access to our protected Data Centers are limited to authorized Intel® personnel. SDPs are protected against unauthorized physical and network access. Intellectual property is further protected by a legal agreement service members must sign before being granted access to the system. For more information, click here.

Q:What measures are taken to protect my intellectual property from interception over the Internet?
A:Remote Access actively monitors traffic to its network infrastructure using industry standard third-party solutions. Encryption of data is provided with all usage arrangements, and a VPN client with triple pass DES encryption is provided with the Exclusive Access usage model. For more information, click here.

Q:What are the differences between the security schemes provided for the different usage models?
A:Security is very good for both Shared and Exclusive Access usage models, significantly better for Exclusive Access. For more information, click here.

Q:Will I be required to upload my source code to the remote system? How is my work protected?
A:It is an option, not a requirement. If you wish, you can use cross development tools at your site and transfer only your binaries to the remote SDP for debugging and testing purposes.

For an article on security measures supported by Intel, please see the article Security and Confidentiality for Remote Access.

Q:When I use a Shared Access SDP, might other Early Access Program members be using the same machine at the same time? Can I tell if the machine is being used by someone else at that time?
A:With Shared Access, other members may very well be using the system at the same time as you. On a shared Linux* SDP, the "w" command can be used to view a list of users logged into the system. On a shared Windows* SDP, information about who is logged in can be found under Start > Programs > Administrative Tools > Terminal Services Manager.

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Software Environment (Operating System & Tools)

 
Q.Which operating systems will support Intel® Extended Memory 64 Technology (EM64T)?
A:The following OS vendors have announced product support for Intel® EM64T:

Microsoft
Microsoft has announced that they will make 64-bit extended operating systems and compilers available in the second half of 2004. Please contact Microsoft for additional details:
www.microsoft.com/presspass/press/2004/feb04/02-17ExtendedTechnologyPR.asp

Red Hat
Future versions of Red Hat Enterprise Linux* will support Intel® EM64T:

Red Hat Enterprise Linux 3 update 2
Beta: expected by end Q1 '04
Production: expected in early Q2 '04

Beta versions will be available via Red Hat Network https://rhn.redhat.com to Red Hat Enterprise Linux subscribers. Contact Red Hat for additional details.

SuSE
Production support will be available in the following versions:
SuSE Linux* 9.1 expected in Early Q2 '04
SuSE Linux Enterprise Server* 9 expected in Early Q3 '04

Standard beta releases will also support Intel® EM64T. Users interested in betas should check http://www.suse.com/us/partner/become_partner/technology_partner.html to join the SuSE Technology Partner Program.  Please contact SuSE for additional details.

Q:Which Operating Systems can be used on Remote Access SDPs?
A:The operating systems available depend on the platform. For Intel® Itanium® platforms, 64-bit versions of Microsoft Windows*, Hewlett Packard HP-UX*, and Linux* are available. For Intel® Xeon™ and Intel® Pentium® 4 platforms, 32-bit versions of Microsoft Windows* 2000, XP, and 2003 Server along with Red Hat Linux* are all available. It is anticipated that additional platforms and operating systems will become available as products evolve. Please check our web page for future updates.

Q:Which software tools are available for use on the Intel® Itanium® processor SDPs? Can I use tools that have not yet been validated?
A:We currently offer various versions of the latest Intel® compilers and performance tools.  Please check our service snapshot page for further details.  Although Shared Access SDPs have a standardized and controlled configuration, Exclusive Access users may install and use any tools they wish on their assigned SDPs.

Q:Where do I find information on compilers for Linux*?
A:Information about the Intel® C++ Compiler for Linux* and the Intel® Fortran Compiler for Linux* can be found at: http://www.intel.com/software/products/compilers/.

EAP members may also receive Intel product information and support using the Premier Support web site.  Please see our Early Access Program FAQs for more information.

For additional information on Linux* compilers for the Itanium® processor, you may subscribe to the following mailing lists: the IA-64 Linux Project* and the Red Hat Linux ia64-list*.

Q:How do I install software tools on the SDP?
A:Custom software cannot be installed on the Shared Access systems. If you have scheduled an Exclusive Access SDP and wish to install additional software, please refer to our Tool Installation Guide.

Q:Is a JDK available on the Shared Remote Access systems, or do we need to schedule an Exclusive Access system to do Java* work?
A:BEA JRockit* is now installed on several of our Shared Access systems. Please note that we are limited to offering these on:

32-bit (Production) - Windows* .NET (Xeon™ only)
32-bit (Production) - Red Hat* Linux* (Xeon™ only)
64-bit (Beta) - Windows* 2003 Server (Itanium® 2)

Please also note that BEA JRockit* is not yet available for Itanium® 2-based systems running Linux*.

Q:On the Linux* systems, where are the Intel® compilers installed?
A:The Intel® C++ and Fortran Compilers are located in the /opt/intel/compiler60/bin directory. Also, the VTune™ Performance Analyzer is located in the /opt/intel/vtune60 directory.

Q:I scheduled an Exclusive Access Itanium® processor-based Linux* system. Where can I find the Intel® compilers installed on this system?
A:The Intel® compilers can be located in the /opt/intel/compilerXX/ia64 directory, where XX is the compiler version number (e.g., the 64-bit 8.0 compilers are located in /opt/intel/compiler80/ia64).

Q:Can I use the Intel® VTune™ Performance Analyzer on the Shared Access remote systems?
A:We cannot install the Intel® VTune™ Performance Analyzer on Shared Access systems for two reasons:

  1. Users require admin rights to run the software, but cannot be granted admin rights on Shared Access systems.
  2. Performance analysis on shared systems is irrelevant, since processes and threads are in use by other customer sessions. The same is true for all performance tools.
To use the VTune™ Performance Analyzer and other performance tools in the remote development environment, you will need to schedule time on an Exclusive Access system.

Q:I have Microsoft Windows* XP SP2 installed on my local system and cannot connect via SSL.  What is wrong?
A:The version of Windows* XP SP2 released on August 6, 2004 is not supported by NetScreen*.  Microsoft has confirmed the reported issue and is actively working on fixing Windows XP to address this issue. The manufacturers of NetScreen* are working closely with Microsoft and anticipate that there will be a fix in Windows* XP in the near future.

If the SP2 upgrade cannot be uninstalled, another method of establishing a secure connection (for example, VPN and/or SSH) should be used to access the remote systems. For Exclusive Access, please contact IDS Support to request changes to your project.


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Connectivity

Q:How do I transfer files to or from the SDP?
A:The following options are currently available for transferring files:

Remote Windows* Systems:
When connecting from a local Windows* system to a remote Windows* system (either Shared or Exclusive Access), you can use the Microsoft Remote Desktop Client* to map drives across the network and copy files between the local system and the SDP:
  • In the Microsoft* Remote Desktop Client, before connecting, click Options and then Local Resources. Under Local Devices, check the "Disk Drives" button.
  • Go back to the General tab, enter your username, password, and domain (usually "intel-ra"), then connect.
  • Your local drives will appear under "Other" if you double click on "My Computer" on the remote system.
Remote Linux* Systems:
When connecting from either a local Windows* or local Linux* system to a remote Linux* system (either Shared or Exclusive Access), you can use any SFTP (Secure File Transfer Protocol) or SCP (Secure Copy) client (both based on SSH) to transfer files between the local system and the SDP.

Q:Can I use FTP to transfer files between the local and remote systems?
A:FTP is disabled on the shared systems. On exclusive systems, the FTP service is disabled by default, but can be enabled upon request. If FTP is enabled, you can simply use your favorite FTP program and the IP address of your SDP to connect. If you need additional help, please refer to our FTP user guide.

Q:Can I connect to an FTP server on the Internet from my Exclusive Access SDP?
A:No. For security reasons, you may only FTP from your client system to the Exclusive Access SDV or from the Exclusive Access SDV to your client system.

Q:Can I use a web browser on the SDP to connect to a web site on the Internet?
A:No. For security reasons, you may only connect from your client system to your SDP or from your SDP to your client system.

Q:How do I connect to a Linux* SDP from my Windows* or Linux system?
A:Please refer to our user guides for instructions on connecting to our remote Linux systems.

Q:Can I telnet to the development systems?
A:No. To connect to the Windows* SDPs, you must use the Microsoft* Remote Desktop client. To connect to the Linux* SDPs, you must use SSH (secure shell) rather than Telnet. For Exclusive Access systems, you must additionally establish a VPN or SSL connection first if you selected one of these security levels for your project. For more information, please see our Quick Start Guides and Customer Requirements pages.

Q:How do I change my password on the Shared Linux* and Windows* SDPs?
A:To change your password on a Shared Linux* SDP, type "passwd" at the command prompt.

To change your password on a Shared Windows .NET* SDP, on the remote desktop, click Start > Settings > Windows* Security, then click Change Password.

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Troubleshooting

 
Q:Ping and traceroute to the Shared Access systems are failing. Does this mean the systems are down?
A:Not necessarily. For security reasons, ping and traceroute to the shared systems is disabled.

Q:I can't get the Microsoft* Remote Desktop Client to connect to the Shared Access SDP. What is wrong?
A:First, make sure you are connecting to a Windows* SDP. You need to use an SSH client to connect to systems running Linux*.

Make sure your firewall is allowing traffic from your client system to reach the remote SDP. TCP port 3389 needs to be open for traffic to pass between your client system IP address and the SDP's IP address (posted on your Remote Access member pages). Please see our Customer Requirements page for all required port configurations.

Make sure you are using your Shared Access login (usually in the format “userXXX” where XXX is replaced by three numbers). Exclusive Access, Intel® Developer Services web site, and Premier Support logins will not work on the Shared Access systems.

Q:I start the Intel® NetStructure™ VPN Client and am unable to connect to the remote host. What's wrong?
A:First, ensure that your firewall is allowing traffic from your client to reach the SDP. Please see our Customer Requirements page for all required port configurations.

If the required ports are open, check the VPN client log to see whether the “Another process is bound to IKE” error is present. If it is, please follow the steps in the Q&A below to correct the error.

If you still cannot connect and you are receiving either a different error or no error in the VPN client, please contact IDS Support and include the contents of the VPN log in your message.

Q:I am receiving the error in the Intel® NetStructure™ VPN client: "[ipsec]: Another process is bound to IKE, incoming IPSEC connections will be rejected". What should I do?
A:This happens because Windows* 2000 and Windows* XP natively run an IPSec Agent. To resolve this issue you must:

  • Open the Windows Control Panel.
  • In Administrative Tools, double-click on Services.
  • In Services, stop and disable the IPSec Policy Agent (Windows* 2000) or IPSEC Services (Windows* XP).
You will also need to go into the VPN client options under Tunnels > Properties > Security Associations and re-enter the Shared Secret password. If you do not have this information, please email IDS Support to request it.


Q:Do you have additional troubleshooting resources for Exclusive Access projects using VPN?
A:Yes. Please click here to view additional troubleshooting steps for connecting to Exclusive Access systems using the Intel® NetStructure™ VPN client.
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Support

Q:What types of support are available to Remote Access users?
A:To view our current support options, please see our Remote Access Customer Service page and our Early Access Program FAQs.

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