UP Web Site Information
 
Union Pacific Contact List

Not all phone numbers and e-mail addresses for the company will appear here. If the department you are looking for has its own contact list on this Web site, this page will provide a link to that contact list. Mail can be sent to any individual c/o the postal address.

Main Contacts
Company Postal Address and Phone
Emergency Number for Reporting Unusual or Suspicious Occurrences
California Grade Crossing Maintenance (non-emergency)
Grade Crossing Hotline (emergency)
Frequently Asked Questions
 
Customer Contacts
Agricultural Products
Automotive
Bulktainer
Car Accounting
Car Management
Chemicals
Claims and Disputes
Customer Accounting – Freight Billing
Damage Prevention Services
EDI Support Team
Electronic Bill of Lading
Energy
Industrial Development
Industrial Products
Intermodal
Mexico Markets
Short Line Railroads
UPDS Transload Services
 
Supplier Contacts
Accounting
EDI (Electronic Data Interchange)
Supply Group
Supplier Diversity
 
Real Estate Contacts
Real Estate Managers
Managers of Industry and Public Projects
 
Public Information Contacts
Government Affairs
News Media Contacts
Union Pacific Foundation
 
Other Contacts
Calendar Orders
Employment
Environmental Management
Merchandise Catalogs
Union Pacific Historical Collection
Web site

Main Contacts
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Company Postal Address and Phone
Union Pacific Railroad
1400 Douglas Street
Omaha, NE 68179
  UP Main Number: 402-544-5000
UP Operator: 888-870-8777
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Emergency Number for Reporting Unusual or Suspicious Occurrences and Environmental Hazards

If you notice unusual or suspicious activities on UP trains or property (open loaded railcars or containers, vandalized track or signals, or suspicious individuals on railroad property), or wish to report environmental incidents such as hazardous materials releases or illegal dumping, please call 1-888-UPRRCOP (877-7267). We appreciate your interest and vigilance.
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California Grade Crossing Maintenance (non-emergency)

To report rough crossings, or crossings blocked or obscured by vegetation (non-emergency situations only) within the state of California, please call (916) 789-6114.
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Grade Crossing Hotline (emergency)

To report emergency grade crossing blockages or damage, please call 1-800-848-8715.
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Frequently Asked Questions

Before contacting us, please consult the UP Web Site FAQ. If your question or comment is one that is received often at UP, you'll find our response to it there.
Customer Contacts

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Agricultural Products
Agricultural Products Team Contact List

National Customer Service Center Contact Numbers:
Phone: 800-272-8777
Fax: 800-633-2560

Grain Car Allocation System

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Automotive
Automotive Team Contact List

National Customer Service Center Contact Numbers:
Phone: 800-255-4915
Fax: 800-433-8003

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Bulktainer
Contact your Union Pacific salesperson for rate information, or contact:

BulkTainer Service
Ryan Pichler
(402) 544-2403

BulkTainer Service Operations
800-255-1972 Phone
800-877-5023 Fax

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Car Accounting
Car Accounting Contact List
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Car Management
Car Management Contact List
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Chemicals
Chemicals Team Contact List

National Customer Service Center Contact Numbers:
Phone: 800-272-8777
Fax: 800-992-3340

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Claims and Disputes
Claims and Disputes Information
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Customer Accounting – Freight Billing
Freight Invoice Dispute and Overcharge Claim Information, 1-800-925-6396
 
Web Payment Information, 1-877-712-4687, Ask for Web Payment Support
 
EDI Freight Bill/Payment Information, 1-877-712-4687, ask for EDI Support
 
ACH Debit/Credit Payment Information, (402) 544-7887
 
Credit Applications/Information and Letters of Credit, (402) 544-0061
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Damage Prevention Services
Damage Prevention Engineers Contact List
Damage Prevention Field Managers Map & Contact List
Claims Resolution Group Contact List
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EDI Support Team
Main Number: 1-800-872-1045

Questions Regarding EDI Processes: 1-800-872-1045, press the # key
Monday-Friday, 7:00 a.m. to 10:00 p.m.
Saturday, 8:00 a.m. to 3:00 p.m., CST

Car Location Messages (CLM) Information: 1-800-872-1045, press the # key

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Electronic Bill of Lading
Electronic Commerce Help Desk: 800-872-1045
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Energy
Energy Team Contact List

National Customer Service Center Contact Numbers:
Phone: 800-272-8777
Fax: 800-633-2560

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Industrial Development
Industrial Development Team
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Industrial Products

Customer Contact Number: 1-800-877-0513

National Customer Service Center Contact Numbers:
Phone:   1-800-272-8777   Fax:  1-800-633-2565

Contact Lists (User-ID and password required; register for access):

Lumber
Paper
Minerals
Construction Products
Metals (Ferrous & Non-Ferrous)
Consumer/Machinery/Salt
Government & Environmental Waste

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Intermodal
Intermodal Team Contact List

Union Pacific Intermodal Sales: 1-800-848-5321
National Customer Service Center Contact Numbers:
Intermodal Phone: 800-877-5123   Intermodal Fax: 800-228-9615

Intermodal Tracing: 1-800-877-5123
(Automated Voice Response)

Intermodal Facility Offices: Select the facility from the Intermodal Facilities Maps to view its contact number(s).

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Mexico Markets
Mexico Markets Contact List
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Short Line Railroads
Short Line Railroads Contact List
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UPDS Transload Services
UPDS Contact Information
Located at the UPDS Web Site

Supplier Contacts

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Accounting
Invoice and Payment Information: Mailing Addresses

Invoice Status Information: Trace online, or contact us at 1-402-544-6040 or 1-800-877-5594
(Automated Voice Response – invoice number needed to make this inquiry)

Questions Regarding Received Payments: 1-402-544-APAY (544-2729)
apay@up.com

Please provide the voucher number, date and amount of the check.
Requests for Duplicate Checks: 1-402-544-1016
apay@up.com
Tax Information (1099-S and W-9 forms): 1-402-544-2729
Please note that 1099-INT forms are not available from Union Pacific Railroad; they are available only from Union Pacific Corporation.

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EDI (Electronic Data Interchange)

Supplier EDI Contact List

Supplier EDI Invoice Questions: 1-402-544-1015
Send an e-mail

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Supply Group
Supply Group by Function or Commodity/Service

For price or quality errors, please call the Purchasing representative who signed your purchase order.

Invoice and Payments: Sr. Manager–Accounts Payable
Union Pacific Railroad
P.O. Box 1608, Downtown Station
Omaha, NE 68101-1608

 
Invoices for Emergency Fuel Purchase Orders: Union Pacific Railroad
Supply Department–Fuel Group
1400 Douglas Street, Stop 0780
Omaha, NE 68179-0780

(must be routed to the Fuel Group in the Supply Department)
Service Invoice Status:
If your invoice was addressed and submitted to the project manager as specified, the project manager is generally in the best position to give you a timely answer. If the project manager is unavailable, you can also use the interactive Invoice Tracing function located on this site.
Bidder's List Registration (online form located on the UP Web site) for services only

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Supplier Diversity
Our policy is to offer small businesses and companies owned by minorities and women the maximum opportunity to compete with other suppliers and contractors in the marketplace. If you want to learn more about our program, please contact Robert B. Morgan, or call (402) 544-3091

Real Estate Contacts

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Real Estate Manager contacts for land leases and sales, signboards, track, and wire, pipe and roadway.

Managers of Industry and Public Projects

Public Information

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Government Affairs
Government Affairs Field Offices
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News Media Contacts
News Media Contact List
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Union Pacific Foundation
1400 Douglas St., Stop 1560
Omaha, NE 68179
(402) 544-5600
Send an e-mail
Other Contacts

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Calendar Orders
Union Pacific Railroad Calendar

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Employment

Employment Information Call Center: 1-800-877-5634
For questions regarding job postings, employee transfers and referrals, employment and insurance verification, and new employee issues.

Professional Positions
See the Employment FAQ question: How do I apply for a professional position

 

Union Positions
See the Employment FAQ question: How do I apply for a union position?

Send resumes to:
Agreement Sourcing
Union Pacific Railroad
1400 Douglas Street
Omaha, NE 68179

Note: Union Pacific Railroad only accepts unsolicited resumes from journeyperson diesel mechanics and diesel electricians. For further information, select one of the "Frequently Asked Question" links above.
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Environmental Management
Environmental Management Contact Lists
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Merchandise Catalogs
Company Store

Web Site Address for Orders:
The Company Store
Phone Number:
402-544-5041
   

UP Steam Official Souvenirs

U.P. Steam Web site

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Union Pacific Historical Collection
200 Pearl Street
Council Bluffs, Iowa 51503
(712) 329-8307
UP Museum@up.com

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Web site

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