UP Web Site Information | ||
Not all phone numbers and e-mail addresses for the company will appear here. If the department you are looking for has its own contact list on this Web site, this page will provide a link to that contact list. Mail can be sent to any individual c/o the postal address.
Main Contacts
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Union Pacific Railroad 1400 Douglas Street Omaha, NE 68179 |
UP Main Number: 402-544-5000 UP Operator: 888-870-8777 |
National Customer Service Center Contact Numbers:
Phone: 800-272-8777
Fax: 800-633-2560
National Customer Service Center Contact Numbers:
Phone: 800-255-4915
Fax: 800-433-8003
BulkTainer Service
Ryan Pichler
(402) 544-2403
BulkTainer Service Operations
800-255-1972 Phone
800-877-5023 Fax
National Customer Service Center Contact Numbers:
Phone: 800-272-8777
Fax: 800-992-3340
Questions Regarding EDI Processes: 1-800-872-1045, press the #
key
Monday-Friday, 7:00 a.m. to 10:00 p.m.
Saturday, 8:00 a.m. to 3:00 p.m., CST
Car Location Messages (CLM) Information: 1-800-872-1045, press the # key
National Customer Service Center Contact Numbers:
Phone: 800-272-8777
Fax: 800-633-2560
Customer Contact Number: 1-800-877-0513
National Customer Service Center Contact Numbers: | ||
Phone: 1-800-272-8777 | Fax: 1-800-633-2565 |
Contact Lists (User-ID and password required; register for access):
Lumber
Paper
Minerals
Construction Products
Metals (Ferrous & Non-Ferrous)
Consumer/Machinery/Salt
Government & Environmental Waste
Union Pacific Intermodal Sales: 1-800-848-5321
National Customer Service Center Contact Numbers: | ||
Intermodal Phone: 800-877-5123 | Intermodal Fax: 800-228-9615 |
Intermodal Facility Offices: Select the facility from the Intermodal Facilities Maps to view its contact number(s).
Supplier Contacts
Invoice Status Information: Trace
online, or contact us at 1-402-544-6040 or 1-800-877-5594
(Automated Voice Response invoice number needed to make this inquiry)
Questions Regarding Received Payments: | 1-402-544-APAY (544-2729) apay@up.com |
Requests for Duplicate Checks: | 1-402-544-1016 apay@up.com |
Supplier EDI Invoice Questions: | 1-402-544-1015 Send an e-mail |
For price or quality errors, please call the Purchasing representative who signed your purchase order.
Invoice and Payments: | Sr. ManagerAccounts Payable Union Pacific Railroad P.O. Box 1608, Downtown Station Omaha, NE 68101-1608 |
Invoices for Emergency Fuel Purchase Orders: | Union Pacific Railroad Supply DepartmentFuel Group 1400 Douglas Street, Stop 0780 Omaha, NE 68179-0780 |
Public Information
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U.P. Steam Web site
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