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Addressing the customer
- How may I help you?
- May I ask what seems to be the problem?
Complaining
- I wish to register a complaint.
- I'm not at all satisfied with ...
- There seems to be a misunderstanding about ...
- I'm having problems with ...
Handling complaints
- I'm very sorry.
- We apologize for the inconvenience.
- I will look into it immediately.
Solutions
- I'll have it corrected right away.
- Would you like a replacement?
- We'll reimburse you for the damage to the machine.
- I'll look into the possibilities of a refund.
© Arnoud Thuss, 1999
More information: see copyright
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