Idioms: Complaints

Addressing the customer

• How may I help you?
• May I ask what seems to be the problem?

Complaining

• I wish to register a complaint.
• I'm not at all satisfied with ...
• There seems to be a misunderstanding about ...
• I'm having problems with ...

Handling complaints

• I'm very sorry.
• We apologize for the inconvenience.
• I will look into it immediately.

Solutions

• I'll have it corrected right away.
• Would you like a replacement?
• We'll reimburse you for the damage to the machine.
• I'll look into the possibilities of a refund.

© Arnoud Thuss, 1999
More information: see copyright notice