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Issues Accessing or Using Network Resources in Windows Millennium Edition

Article ID:272991
Last Review:September 28, 2004
Revision:1.0
This article was previously published under Q272991
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

SYMPTOMS

Any of the following symptoms may occur when you access or use network resources on Windows Millennium Edition (Me):
When you right-click your hard disk or a folder in Windows Me, the Sharing option may not be available even though you installed the Microsoft File and Printer Sharing feature and the feature appears to be configured correctly.

Additionally, when you start the Home Networking Wizard, you may receive the following error message on a blue screen:
VServer(01) + 00004d75 - Error: 0E: 0028:XXXXXX
When you try to access a network resource or when trying to browse the entire network in My Network Places, you receive a dialog box with the following message:
The Network is not present or not started.
When you try to connect to a network resource through UNC (for example, \\computername), you receive the following message:
\\computername
The network is not present or not started.
When you try to access a previously mapped drive in My Computer or Windows Explorer, you receive the following message:
The following error occurred while reconnecting to X: to \\computername\sharename
Permanent connection not available.
where X is the previously mapped drive letter, computername is the name of the server, and sharename is the name of the shared folder.

When double-clicking on a network resource that appears in My Network Places, you receive the following message:
Unable to browse the network.
Windows is unable to gain access to the network. This may be for a number or reasons.
For more information, click Help.
No dialog box for logging on to the Client for Microsoft Networks is presented.
You are not able to connect to remote computers via the SMB client.
Winsock programs do not function correctly.
If you run Nbtstat, you receive the following error message:
Failed to access NetBT Driver -- NetBT may not be loaded

CAUSE

This issue can occur if the Vnetbios.vxd file is missing or damaged, or if the following registry key is missing:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Vnetbios

RESOLUTION

To resolve this behavior, perform the following steps:
1.Check to see if the following registry key is missing:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\Vnetbios
2.If the preceding registry key is missing, rebuild it. The following default values for the key are:

(bin) NetClean: 01
(bin) Start: 00
(str) StaticVxD: vnetbios.vxd
3.Restart your computer.
4.If the problem still exists, download the fix described in the next paragraph.

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

If You Cannot Apply the Fix

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this behavior if you cannot apply the fix, verify that the Vnetbios.vxd file is in the Windows\System folder, and then verify that there is a registry entry for the file:
1.Click Start, point to Programs, point to Accessories, and then click MS-DOS Prompt.
2.At the command prompt, type cd \, and then press ENTER.
3.Type cd windows, and then press ENTER.
4.Type cd system, and then press ENTER.
5.Type dir vnetbios.vxd /ah, and then press ENTER.
If the file is reported as found, verify that there is a correct registry entry for it. If you receive the "file not found" error message, click Extract File in the System Configuration Utility tool (Msconfig.exe), and then extract the file to the Windows\System folder.

For additional information about how to extract files with the System Configuration Utility tool, click the article number below to view the article in the Microsoft Knowledge Base:
265371 How to Extract and Replace a Protected File in Windows Me
To manually re-create the registry key for the Vnetbios.vxd file, use Registry Editor and create the following key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VXD\Vnetbios
In the Vnetbios key, create the following values:
Value name: NetClean
Value type: Binary
Value data: 01

Value name: Start
Value type: Binary
Value data: 00

Value name: StaticVxD
Value type: String
Value data: vnetbios.vxd

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
295413 General Information About Windows Millennium Edition Hotfixes

APPLIES TO
Microsoft Windows Millennium Edition
Keywords: 
kberrmsg kbdownload kbgraphxlinkcritical kbenv kbnetwork kbprb kbprod2web KB272991

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