Computer May Not Hibernate with More Than 192 MB of Memory
This article was previously published under Q296773
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When you are running several programs on Windows Millennium Edition (Me) on a computer that has 192 megabytes (MB) or more of random access memory (RAM), you may not be able to hibernate the computer. Instead, the screen may turn black for a few seconds, and then the desktop reappears.
This problem occurs because a calculation that is made to determine the amount of memory to be allocated for the hibernation file may return incorrect results in a large-memory situation when the computer is under a heavy memory load (over 192 MB of RAM installed with several programs running). This may cause the hibernation attempt not to work.
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ------------------------------------------------ 4/24/2001 1:50pm 4.90.3003 471,048 Vmm.vxd
To work around this problem, do not install more than 192 MB of memory in the computer, or quit some programs before attempting to hibernate.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
295413 General Information Abut Windows Millennium Edition Hotfixes