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Computer May Not Hibernate with More Than 192 MB of Memory

Article ID:296773
Last Review:September 28, 2004
Revision:1.0
This article was previously published under Q296773
If this article does not describe your hardware-related issue, please see the following Microsoft Resource Center to view more articles about hardware:

http://support.microsoft.com/support/windows/topics/hardware/hwddresctr.asp

SYMPTOMS

When you are running several programs on Windows Millennium Edition (Me) on a computer that has 192 megabytes (MB) or more of random access memory (RAM), you may not be able to hibernate the computer. Instead, the screen may turn black for a few seconds, and then the desktop reappears.

CAUSE

This problem occurs because a calculation that is made to determine the amount of memory to be allocated for the hibernation file may return incorrect results in a large-memory situation when the computer is under a heavy memory load (over 192 MB of RAM installed with several programs running). This may cause the hibernation attempt not to work.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date       Time    Version    Size     File name
   ------------------------------------------------
   4/24/2001  1:50pm  4.90.3003  471,048  Vmm.vxd
				

WORKAROUND

To work around this problem, do not install more than 192 MB of memory in the computer, or quit some programs before attempting to hibernate.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:
295413 General Information Abut Windows Millennium Edition Hotfixes

APPLIES TO
Microsoft Windows Millennium Edition
Keywords: 
kbfix kbqfe kbhardware kbenv kbprb KB296773

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