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Chat Live with Customer Support

Email Contact: swgsupport@soe.sony.com

For technical, account, billing issues please email swgsupport@soe.sony.com. Before sending your email, please specify the nature of your inquiry in the subject of your email (i.e., technical issue, account issue, billing issue, in-game bug). A Customer Service Representative will respond to your email as quickly as possible.

Phone Contact: (858) 790-7827
Phone Support hours are 9am to 1:30pm and 3:30pm to 6pm PST, Monday through Friday.

For assistance with all in-game issues, please use the Holocron in game (CTRL-H) to access the Customer Service Menu and submit a ticket.