DVD Player Program Cannot Access Data
This article was previously published under Q310695 On this page
SYMPTOMS When you use a DVD player program to view DVD-ROM data (DVD
content other than audio or video), some of the files may appear as white
boxes, and the program may stop responding (hang). If you press CTRL+ALT+DEL to
open the Close Program dialog box, click the program, and then click End Task, you may receive the following error message on a blue screen if
you attempt to restart the DVD player program:
Windows Note that files that are located in the VIDEO_TS
folder and that are related to DVD video do not appear to be affected. This
problem has been reported to occur with InterActual Technologies, Inc. DVD
player programs. An error has occurred. To continue: Press Enter to return to Windows, or Press CTRL+ALT+DEL to restart your computer. If you do this, you will lose any unsaved information in all open applications. File Name: UDF(01) + 00000E1E Error: 0E : #### : ######## Press any key to continue. CAUSE The Universal Disk Format (UDF) file system is a read-only
file system that is designed to interchange data on DVDs and CD-ROMs. The UDF
file system driver may not work when it tries to close a handle to a file that
has multiple simultaneous opens, when a semaphore is not cleared.
RESOLUTIONA
supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem. To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The following file is available for download from the Microsoft Download Center: English (US): Download
310695usam.exe now Release Date: January 10, 2001Arabic: Download 310695larm.exe now Enabled Arabic: Download 310695earm.exe now Chinese (Simplified): Download 310695chsm.exe now Chinese (Traditional): Download 310695chtm.exe now Czech: Download 310695czem.exe now Danish: Download 310695danm.exe now Dutch: Download 310695dutm.exe now Finnish: Download 310695finm.exe now French: Download 310695frnm.exe now German: Download 310695germ.exe now Greek: Download 310695grkm.exe now Hebrew: Download 310695lhem.exe now Enabled Hebrew: Download 310695ehem.exe now Hungarian: Download 310695hunm.exe now Italian: Download 310695itnm.exe now Japanese: Download 310695jpnm.exe now Korean: Download 310695korm.exe now Norwegian: Download 310695norm.exe now Polish: Download 310695polm.exe now Portuguese (Brazil): Download 310695brzm.exe now Portuguese: Download 310695porm.exe now Russian: Download 310695rusm.exe now Slovak: Download 310695svkm.exe now Slovenian: Download 310695slom.exe now Spanish: Download 310695spam.exe now Swedish: Download 310695swem.exe now Thai: Download 310695tham.exe now Turkish: Download 310695trkm.exe now For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base: 119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
The English version of this fix should have the
following file attributes or later: Date Time Version Size File name -------------------------------------------------- 07-Nov-2001 09:02 4.90.0.3001 41,599 Udf.vxd STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATIONThe
third-party products that are discussed in this article are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products. For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base: 295413 General Information About Windows Millennium Edition Hotfixes
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