March 17, Michael Cross: No one outside a comedy sketch would tolerate this level of customer service nowadays.
March 17, Jack Schofield: Dell has become America's most admired company, ahead of General Electric, Starbucks and Wal-Mart.
March 17, Dave Birch: When a technology wanders off the pages of New Scientist into the Economist, it is generally a sign something is afoot.
March 10, Glynn Moody: If you think computer patent law is boring, think again. Over the past year, factions for and against patenting of programs have fought a battle for the soul of European software, and ramifications of a recent EU decision on the subject are likely to be huge.
March 10, Jack Schofield: It's official: the world will be moving to multi-core processors in the next couple of years.
March 10, Michael Cross: Once again, the government is turning to the global IT industry to dig it out of a policy hole.
March 3, Richard Stallman: The UK government has funded the development of software useful for e-government, and now doesn't know what to do with it.
March 3, Michael Cross: Disturbing evidence is emerging that big IT contractors have a harmful influence.
March 3, Jack Schofield: The joke in the US telecoms market is that the few surviving phone companies are going to merge and change their name to Ma Bell. Following three big takeovers in the past two months, we may not be that far away.
Feb 24, Michael Cross: Over and over again, government IT schemes go wrong because time that should have been spent testing the software was needed to make last-minute modifications driven by policy changes.
Feb 24, Dave Birch: If you thought the digital money revolution had come and gone you are mistaken. It hasn't even started.
Feb 17, Victor Keegan: Digital television came from nowhere to become one of the fastest-growing electronic products ever.
Feb 17, Jack Schofield: Don't cry for Carly Fiorina. She may have lost her job running Hewlett-Packard, but she's leaving with a severance package worth at least $21m.
Feb 17, Michael Cross: It is an article of faith in much of government that there is a conspiracy among journalists to talk up failure and ignore success.
Feb 10, Dave Birch: It's the integration between devices that brings the benefits.
Feb 10, Jack Schofield: You could be forgiven for thinking the Cell was already on the market, since it has already enjoyed two or three years of hype. Indeed, this is precisely why I am keeping my expectations low.
Feb 10, Michael Cross: In moments of crisis, we do not want to rely on the web alone - we want to talk to human beings and, if necessary, bang on a desk.
Feb 3, Chris Alden: As blogs become more prominent, bloggers have to be more careful about what they write.
Feb 3, Michael Cross: Can the 2,300-year-old Hippocratic oath survive the age of the joined-up electronic medical record?
Feb 3, Jack Schofield Although Microsoft is most visible on the desktop, the company's server software has been its most impressive success.
Jan 27, Dave Birch: Email security is a joke. What with spam, phishing, hacking and so on, it is becoming dangerously close to unusable.
Jan 27, Jack Schofield: Today is a big day for Novell: the 26-year-old Utah-based software company is betting its future on the launch of its new Open Enterprise Server, which puts both Novell NetWare and SuSE Linux in one box.
Jan 27, Michael Cross: Tony Blair's campaign to reform government with the help of IT is still a long way from the Beresina ice, but unless it wins a couple of key battles to do with spatial data, it could be heading in that direction.
Jan 20, Karlin Lillington: What is the role of a technology-based research lab? And how do you quantify its success?
Jan 20: Most of the products that dominated last week's Consumer Electronics Show in Las Vegas had no immediate relevance to the UK market, says Jack Schofield.
Jan 20, Michael Cross: Next month, government-funded researchers begin a two-year study on the management of identity in public services.
Jan 13: It is a curious fact that the disintegration of communism as a state-controlled force has coincided with the resurgence of communism - in its primeval form - on the internet.
Jan 13: When it comes to email, there are no good causes says Jack Schofield.
Jan 13: This week, we celebrate the emergence of a new national joke. Anecdotes of bizarre travel itineraries that can be obtained from the government's new web portal Transport Direct publicly launched on New Year's Eve, are already circulating at dinner parties.
January 6: I heard a great phrase on the radio a few days ago. There was a discussion about the accelerated shredding of government documents ahead of the introduction of the Freedom of Information Act last week.
January 6: The year 2005 portends momentous events as we enter the era of e-government.
December 16 When the first modern stock markets began in the 17th century, a trader's reputation was the basis of their earning power and a low-overhead enforcement mechanism for the community - as is the case with eBay today, says Dave Birch.
December 16 Investing in e-government is a bit like lunchtime drinking, really, says Michael Cross.
December 16, Jack Schofield IBM isn't the only company doing business with China. Last week, PalmSource bought China MobileSoft and announced that it would be adding a Linux-based Palm OS to its line-up.
December 9: Innovation was long ago deleted from our national curriculum vitae. In the vital realm of electronics/IT, we have missed almost every boat since 1950, says Ian Mackintosh.
December 9, Jack Schofield: Microsoft could soon be the biggest company in the blogosphere. Last week, it unveiled its first blogging software for the general public in beta test form.
December 9: Eight minutes isn't long. But if you're felled by a heart attack, those 480 seconds are precious. Michael Cross looks at how mobile phones could help ambulance crews to save lives.
December 2: The Isle of Man announced this week that, as part of its joined-up government strategy, it was moving everything to Microsoft Windows. Jack Schofield looks at the island's belated move into the mainstream.
December 2: Michael Cross looks at the fearsome task facing the NHS in designing its electronic records.
November 25: One of the software giant's most outspoken critics appears to have backed off, but the company's problems are far from over, writes Neil McIntosh.
November 25: Large government IT projects are likely to feel the heat once the Freedom of Information Act comes into force next month. Michael Cross looks at the battle against secrecy.
November 25: Jack Schofield on the battle of the computer companies.
November 25: Michael Cross on the international e-democracy conference hosted by Issy-les-Moulineaux, the Cannes of electronic government.
Nov 22: As Dixons announces to phase out the VCR, Ashley Norris finds few reasons to mourn the end of an era.
Nov 18: Palm made its name with electronic organisers, but if it is going to have much of a future, it's going to have to do it again in the smartphone business, argues Jack Schofield.
Nov 18: Geek of the week has to be the person known as "Doug" who told the website MacNet he had downloaded 900,000 tracks from the net, says Victor Keegan.
Nov 18: The government need to avoid insensitively mimicking the example of business as it prepares to introduce shared services to the public sector, says Michael Cross.
Nov 11: For Microsoft, the NHS is a ticket to credibility in the last major area of the global economy to resist computerisation, says Michael Cross.
Nov 11: 3G phones haven't exactly been a resounding success yet. Except, that is, among deaf people in Sweden, notes Victor Keegan.
Nov 11: All the players racing to produce open source "stacks" need to make sure their systems are mutually compatible, says Jack Schofield.
Nov 4: Chip manufacturer AMD has announced a plan to bring low-cost computers to hundreds of millions of people in poor countries, writes Jack Schofield.
Nov 4: Paul Boateng told parliament that he had cut the number of national population registers under construction by 50% how's that for cutting bureaucracy, writes Michael Cross.
Nov 4: To be concerned about the inevitable perversion of government identity management schemes is not paranoia says Dave Birch.
Oct 28: With today's announcement of a significant shift in IT policy, is the government warming to open-source software? Michael Cross investigates.
Oct 28: Jef Raskin started the Macintosh project at Apple, so he can attract a lot of attention by claiming, as he did in last week's Online, that "unfortunately, the Mac is now a mess".
Oct 28, Michael Cross: Thank heaven for Sainsbury's. Not for the stores but for last week's reminder that government is not alone in having IT disasters.
Oct 28: Twenty five years ago, no one had any inkling that TV signals could be sent through a copper wire. Hats off to the HomeChoice engineers who have made it possible, says Victor Keegan.
Oct 21: Apple's success with the iPod could be under threat from rivals who value compatability over control, says Jack Schofield.
Oct 21: Like a Japanese soldier emerging from the jungle long after the end of the second world war, the Digital Inclusion Panel has stepped back into the light, reports Michael Cross.
Oct 21: Stopping child pornography on the internet is something we must do - but could we stop it in our spare time, asks Dave Birch.
Oct 14: Be careful what you wish for, says Ben Hammersley. So learnt by Jonathan Schwartz, president of Sun Microsystems recently.
Oct 14: The NHS is favouring overseas-based multinationals rather than small innovating UK companies Michael Cross wonders why.
Oct 14: Security is still the top priority at Microsoft, says Jack Schofield. But can it make it cheap enough?
Oct 7: The long-term trends are clear, says Jack Schofield. We're heading rapidly towards a world of small intelligent wireless devices.
Oct 7: Politicians and IT don't mix, says Michael Cross.
Oct 7: The latest television licensing round promises extraordinary potential, says Victor Keegan.
Sep 30: Richard Branson is the latest mogul to get into the online music business, but online profits might be harder to come by, argues Jack Schofield.
Sep 30, Michael Cross is genuinely pleased to get a parking ticket. How better to put e-government to the test?
Sep 30: A new ?6bn-plus NHS computer system aims to put all patient records online. But how secure is it, asks Dave Birch.
Sep 23: A eulogy to an anonymous friend by Michael Cross.
Sep 23: At long last the government has fixed a switch-off time for analogue television writes Victor Keegan.
Sep 16: Whom should you leave your data to after you die, asks Dave Birch.
Sep 16: Microsoft has launched a new "designer mouse" targeted at hig-end users. But what would it say about you, wonders Jack Schofield.
Sep 16: Swansea has seen the future and it's out of order, says Michael Cross.
Sep 02: Why are bloggers being blocked from next month's Labour conference, asks James Crabtree?
Sep 02: Recent Microsoft announcement offer XP users a longer life, says Jack Schofield.
Sep 02: A grown-up government should not be afraid to admit changing its mind over big IT projects, says Michael Cross.