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Public complaints
March 17, Michael Cross: No one outside a comedy sketch would tolerate this level of customer service nowadays.

So much more than a PC manufacturer
March 17, Jack Schofield: Dell has become America's most admired company, ahead of General Electric, Starbucks and Wal-Mart.

Second Sight
March 17, Dave Birch: When a technology wanders off the pages of New Scientist into the Economist, it is generally a sign something is afoot.

Second sight
March 10, Glynn Moody: If you think computer patent law is boring, think again. Over the past year, factions for and against patenting of programs have fought a battle for the soul of European software, and ramifications of a recent EU decision on the subject are likely to be huge.

Shipping in the chips
March 10, Jack Schofield: It's official: the world will be moving to multi-core processors in the next couple of years.

Public domain
March 10, Michael Cross: Once again, the government is turning to the global IT industry to dig it out of a policy hole.

Second sight
March 3, Richard Stallman: The UK government has funded the development of software useful for e-government, and now doesn't know what to do with it.

Public domain
March 3, Michael Cross: Disturbing evidence is emerging that big IT contractors have a harmful influence.

From 'Baby Bells' to the big cheese
March 3, Jack Schofield: The joke in the US telecoms market is that the few surviving phone companies are going to merge and change their name to Ma Bell. Following three big takeovers in the past two months, we may not be that far away.

Public domain
Feb 24, Michael Cross: Over and over again, government IT schemes go wrong because time that should have been spent testing the software was needed to make last-minute modifications driven by policy changes.

Second sight
Feb 24, Dave Birch: If you thought the digital money revolution had come and gone you are mistaken. It hasn't even started.

Second sight
Feb 17, Victor Keegan: Digital television came from nowhere to become one of the fastest-growing electronic products ever.

Fiorina packs her bags
Feb 17, Jack Schofield: Don't cry for Carly Fiorina. She may have lost her job running Hewlett-Packard, but she's leaving with a severance package worth at least $21m.

Public domain
Feb 17, Michael Cross: It is an article of faith in much of government that there is a conspiracy among journalists to talk up failure and ignore success.

Second sight
Feb 10, Dave Birch: It's the integration between devices that brings the benefits.

The hard cell
Feb 10, Jack Schofield: You could be forgiven for thinking the Cell was already on the market, since it has already enjoyed two or three years of hype. Indeed, this is precisely why I am keeping my expectations low.

Public domain
Feb 10, Michael Cross: In moments of crisis, we do not want to rely on the web alone - we want to talk to human beings and, if necessary, bang on a desk.

Second sight
Feb 3, Chris Alden: As blogs become more prominent, bloggers have to be more careful about what they write.

Public Domain
Feb 3, Michael Cross: Can the 2,300-year-old Hippocratic oath survive the age of the joined-up electronic medical record?

Serving time
Feb 3, Jack Schofield Although Microsoft is most visible on the desktop, the company's server software has been its most impressive success.

Second Sight
Jan 27, Dave Birch: Email security is a joke. What with spam, phishing, hacking and so on, it is becoming dangerously close to unusable.

The Novell strategy
Jan 27, Jack Schofield: Today is a big day for Novell: the 26-year-old Utah-based software company is betting its future on the launch of its new Open Enterprise Server, which puts both Novell NetWare and SuSE Linux in one box.

Public domain
Jan 27, Michael Cross: Tony Blair's campaign to reform government with the help of IT is still a long way from the Beresina ice, but unless it wins a couple of key battles to do with spatial data, it could be heading in that direction.

Second Sight
Jan 20, Karlin Lillington: What is the role of a technology-based research lab? And how do you quantify its success?

How compatible are we?
Jan 20: Most of the products that dominated last week's Consumer Electronics Show in Las Vegas had no immediate relevance to the UK market, says Jack Schofield.

Public Domain
Jan 20, Michael Cross: Next month, government-funded researchers begin a two-year study on the management of identity in public services.

Second sight
Jan 13: It is a curious fact that the disintegration of communism as a state-controlled force has coincided with the resurgence of communism - in its primeval form - on the internet.

A good cause of trouble
Jan 13: When it comes to email, there are no good causes says Jack Schofield.

Public domain
Jan 13: This week, we celebrate the emergence of a new national joke. Anecdotes of bizarre travel itineraries that can be obtained from the government's new web portal Transport Direct publicly launched on New Year's Eve, are already circulating at dinner parties.

Second sight
January 6: I heard a great phrase on the radio a few days ago. There was a discussion about the accelerated shredding of government documents ahead of the introduction of the Freedom of Information Act last week.

Public Domain
January 6: The year 2005 portends momentous events as we enter the era of e-government.

Second sight
December 16 When the first modern stock markets began in the 17th century, a trader's reputation was the basis of their earning power and a low-overhead enforcement mechanism for the community - as is the case with eBay today, says Dave Birch.

Public Domain
December 16 Investing in e-government is a bit like lunchtime drinking, really, says Michael Cross.

The future for PalmSource
December 16, Jack Schofield IBM isn't the only company doing business with China. Last week, PalmSource bought China MobileSoft and announced that it would be adding a Linux-based Palm OS to its line-up.

Second sight
December 9: Innovation was long ago deleted from our national curriculum vitae. In the vital realm of electronics/IT, we have missed almost every boat since 1950, says Ian Mackintosh.

Microsoft launch blogging software
December 9, Jack Schofield: Microsoft could soon be the biggest company in the blogosphere. Last week, it unveiled its first blogging software for the general public in beta test form.

480 seconds to go
December 9: Eight minutes isn't long. But if you're felled by a heart attack, those 480 seconds are precious. Michael Cross looks at how mobile phones could help ambulance crews to save lives.

Isle of Man moves over to Microsoft
December 2: The Isle of Man announced this week that, as part of its joined-up government strategy, it was moving everything to Microsoft Windows. Jack Schofield looks at the island's belated move into the mainstream.

Wicked questions about electronic records
December 2: Michael Cross looks at the fearsome task facing the NHS in designing its electronic records.

Black times for Microsoft
November 25: One of the software giant's most outspoken critics appears to have backed off, but the company's problems are far from over, writes Neil McIntosh.

A way through the smokescreen
November 25: Large government IT projects are likely to feel the heat once the Freedom of Information Act comes into force next month. Michael Cross looks at the battle against secrecy.

Linux or Solaris?
November 25: Jack Schofield on the battle of the computer companies.

Public domain
November 25: Michael Cross on the international e-democracy conference hosted by Issy-les-Moulineaux, the Cannes of electronic government.

DVD killed the video star
Nov 22: As Dixons announces to phase out the VCR, Ashley Norris finds few reasons to mourn the end of an era.

Palm springs
Nov 18: Palm made its name with electronic organisers, but if it is going to have much of a future, it's going to have to do it again in the smartphone business, argues Jack Schofield.

Second Sight
Nov 18: Geek of the week has to be the person known as "Doug" who told the website MacNet he had downloaded 900,000 tracks from the net, says Victor Keegan.

Public domain
Nov 18: The government need to avoid insensitively mimicking the example of business as it prepares to introduce shared services to the public sector, says Michael Cross.

Public domain
Nov 11: For Microsoft, the NHS is a ticket to credibility in the last major area of the global economy to resist computerisation, says Michael Cross.

Second Sight
Nov 11: 3G phones haven't exactly been a resounding success yet. Except, that is, among deaf people in Sweden, notes Victor Keegan.

Stack attack
Nov 11: All the players racing to produce open source "stacks" need to make sure their systems are mutually compatible, says Jack Schofield.

Low-cost computers for the poor countries
Nov 4: Chip manufacturer AMD has announced a plan to bring low-cost computers to hundreds of millions of people in poor countries, writes Jack Schofield.

Public Domain
Nov 4: Paul Boateng told parliament that he had cut the number of national population registers under construction by 50% how's that for cutting bureaucracy, writes Michael Cross.

Second sight
Nov 4: To be concerned about the inevitable perversion of government identity management schemes is not paranoia says Dave Birch.

A cool embrace
Oct 28: With today's announcement of a significant shift in IT policy, is the government warming to open-source software? Michael Cross investigates.

Stuck in a moment
Oct 28: Jef Raskin started the Macintosh project at Apple, so he can attract a lot of attention by claiming, as he did in last week's Online, that "unfortunately, the Mac is now a mess".

Public Domain
Oct 28, Michael Cross: Thank heaven for Sainsbury's. Not for the stores but for last week's reminder that government is not alone in having IT disasters.

Second Sight
Oct 28: Twenty five years ago, no one had any inkling that TV signals could be sent through a copper wire. Hats off to the HomeChoice engineers who have made it possible, says Victor Keegan.

The audio war
Oct 21: Apple's success with the iPod could be under threat from rivals who value compatability over control, says Jack Schofield.

Public domain
Oct 21: Like a Japanese soldier emerging from the jungle long after the end of the second world war, the Digital Inclusion Panel has stepped back into the light, reports Michael Cross.

Second sight
Oct 21: Stopping child pornography on the internet is something we must do - but could we stop it in our spare time, asks Dave Birch.

Second sight
Oct 14: Be careful what you wish for, says Ben Hammersley. So learnt by Jonathan Schwartz, president of Sun Microsystems recently.

Public domain
Oct 14: The NHS is favouring overseas-based multinationals rather than small innovating UK companies Michael Cross wonders why.

Team Microsoft: World Police
Oct 14: Security is still the top priority at Microsoft, says Jack Schofield. But can it make it cheap enough?

Future trends
Oct 7: The long-term trends are clear, says Jack Schofield. We're heading rapidly towards a world of small intelligent wireless devices.

Public domain
Oct 7: Politicians and IT don't mix, says Michael Cross.

Second sight
Oct 7: The latest television licensing round promises extraordinary potential, says Victor Keegan.

Can't buy me love
Sep 30: Richard Branson is the latest mogul to get into the online music business, but online profits might be harder to come by, argues Jack Schofield.

Public domain
Sep 30, Michael Cross is genuinely pleased to get a parking ticket. How better to put e-government to the test?

Second sight
Sep 30: A new ?6bn-plus NHS computer system aims to put all patient records online. But how secure is it, asks Dave Birch.

Public domain
Sep 23: A eulogy to an anonymous friend by Michael Cross.

Second sight
Sep 23: At long last the government has fixed a switch-off time for analogue television writes Victor Keegan.

Second sight
Sep 16: Whom should you leave your data to after you die, asks Dave Birch.

A mouse that roars
Sep 16: Microsoft has launched a new "designer mouse" targeted at hig-end users. But what would it say about you, wonders Jack Schofield.

Public domain
Sep 16: Swansea has seen the future and it's out of order, says Michael Cross.

Second sight
Sep 02: Why are bloggers being blocked from next month's Labour conference, asks James Crabtree?

Windows upgrade is a real giveaway
Sep 02: Recent Microsoft announcement offer XP users a longer life, says Jack Schofield.

Public domain
Sep 02: A grown-up government should not be afraid to admit changing its mind over big IT projects, says Michael Cross.





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