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We're Moving!

The Richmond Metropolitan Authority's administrative offices will be moving to a new location on Friday, May 6, 2005.

Our new street address is:

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RMA offers a downtown service location for Smart Tag customers

Did you have a problem with your Smart Tag on the way to work this morning? Would you like to make sure it will work when you drive home this afternoon?

If you work, live or visit the downtown Richmond area, the Richmond Metropolitan Authority can now help you find out whether your Smart Tag needs replacing – and have it replaced for you if it does – all with same-day service in most cases.

It’s part of Smart Tag Valet, a service the RMA has been offering since March 2003. By offering a service point for Smart Tag in Richmond’s financial district, the RMA provides commuters in the downtown area with a convenient alternative to Smart Tag’s southside Service Center for ordering new tags or replacing defective ones.

All you have to do is bring your non-working Smart Tag transponder to the RMA’s Downtown Expressway Parking Deck office between 7:30 and 9 a.m., Monday through Friday. If your transponder is found to be defective, the RMA will return it to the Service Center and have your new transponder waiting for you between 2 and 3 p.m. at the Deck's office or between 3 and 7 p.m. at the Deck’s cashier booth. In most cases this is same-day service.

If you don’t have a Smart Tag and would like to subscribe to the service, you can fill out an application at the Deck’s office during those same morning hours and pick up your new Smart Tag the same afternoon.
The Expressway Parking Deck sits atop the Downtown Expressway and occupies the block bordered by Ninth, Byrd, Tenth and Canal streets. The Deck's office is located on the Canal Street side. Smart Tag Valet customers can park for free while they conduct their Smart Tag business in the office; just follow the signs at the Deck's Canal Street entrance.

Smart Tag is the smart way to pay tolls because Smart Tag users save 10 percent at the RMA’s Powhite Parkway and Downtown Expressway mainline toll plazas.
For more information about Smart Tag Valet, call 804-644-7275.

E-ZPass update

Now that the Powhite toll plaza is back in operation, we will focusing on making E-ZPass functional at our facilities. Please keep in mind that this does not affect Smart Tag users -- your Smart Tag transponder will continue working on our system as it always has. When our facilities start accepting E-ZPass this summer, out-of-state travelers with E-ZPass transponders will be able to use the Smart Tag/E-ZPass lanes at our toll facilities. For our Smart Tag patrons, the full benefit of the Smart Tag/E-ZPass merge is available right now. Smart Tag patrons can use their Smart Tags on our system, on VDOT's toll roads, and on every E-ZPass toll road in states that use the E-ZPass system.

If you have further questions, please call Meade Daffron, RMA Public Relations Manager, at 804-649-8494, or contact him via e-mail at mdaffron@the-rma.org. You can also find out more about E-ZPass at http://www.ezpass.com. 

Coming soon:

Publications: Several new RMA publications will be added to our library of downloads.

Questions about our convenient downtown Smart Tag replacement service for existing customers?

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  Richmond Metropolitan Authority
919 East Main Street, Suite 600,PO Box 770
Richmond, VA 23218
(804) 523-3300
Fax: (804) 523-3330
E-mail: info@the-rma.org

^© 2005, Richmond Metropolitan Authority

Last updated May 13, 2005