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SOE Customer Support Home

Welcome to the SOE Customer Support Home, our centralized portal for all customer support related information. It is our goal to provide each of our customers with fast, reliable support. Please review the following features and contact information to appropriately direct your support inquiry.

Search the Station Knowledge Base

The SOE Knowledge base is your first stop to have questions about any of our products or services answered. For best practices in searching, please click the "Help" button on the Knowledge Base or type "Help" in the search field the execute your search. The Knowledge Base is available 24 hours for your convenience.

In-Game Support

Dev Tracker Index

The recent forum posts from all members of SOE's MMO development teams can be reviewed through use of the Development Tracker (Dev Track). These posts often contain information that is directly related to recent developments in gameplay which includes community announcements, mechanic discussions and what can be anticipated in the future.

EverQuest Development Tracker
EverQuest II Development Tracker
Star Wars Galaxies Development Tracker
PlanetSide Development Tracker

Contact an In-Game SOE Agent

For all In-Game Customer Service issues (EverQuest II, EverQuest, EverQuest Online Adventures, PlanetSide and Star Wars Galaxies) please utilize the petition system while in-game by clicking on the Help Icon. This is the fastest and most efficient way to receive a response.

In-Game issues should not be directed to our Technical Support Department through the links below.

Technical, Account and Billing Support

Technical Support Forums

The following forums contain a wealth of technical information that may assist in troubleshooting common technical issues in relation to specific SOE products. These forums are frequently moderated by SOE CS Agents:

EverQuest Technical Forum
EverQuest II Technical Forum
EverQuest Online Adventures Technical Forum
PlanetSide Technical Forum
Star Wars Galaxies Technical Forum
Cosmic Rift, Infantry and Tanarus Technical Forums

Contact Technical/Account/Billing Support

Please ensure that you've searched for the answer to your question in our Knowledge Base by using the appropriate products and categories. If you have any further questions or concerns related to a Technical, Account or Billing issue, please contact us.

Technical, Account or Billing questions should not be directed to our In-Game Support Departments. To receive In-Game Support, please follow the instruction above.

Chat Live With Customer Support
If you have searched the Knowledge Base and require further assistance, you can chat live with an SOE support representative.

Live chat is available Monday through Friday from 9:00 am to 6:00 pm PST.

Customer Service Phone Support

If searching the Knowledge Base does not provide adequate resolution, you can contact our customer service department by phone. Phone support is available Monday through Friday from 9:00AM to 1:30PM and 3:30PM to 6:00PM (all times listed in PST/PDT, GMT-8), except holidays, at 1-(858)-537-0898. Star Wars Galaxies customers can reach phone support during similar hours at 1-(858)-790-STAR (7827).

For optimal phone support, please be online and at your computer when calling.

Additional Support Links

Product Support Pages

All SOE Products have unique support pages. For more information about a specific product, please review the links below.

Contact Other Areas of Sony is just one small part of Sony. If you have a question about other Sony Products or services, check out our list of e-mail addresses and telephone numbers. We'll get you on the right track.

Station Community Service Policies and Procedures

A code of conduct for members, SOE Terms of Service and other policies.

General Feedback

What can we do better? What do you like about Send us your feedback!

Website Feedback

Having a web browser problem? Do you have feedback on the content, design or coding of our websites? Please let us know your thoughts!



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