SOE Customer Support Home
Welcome to the SOE Customer Support
Home, our centralized portal for all customer support related information.
It is our goal to provide each of our customers with fast, reliable
support. Please review the following features and contact information
to appropriately direct your support inquiry.
The SOE Knowledge base is your first
stop to have questions about any of our products or services answered.
For best practices in searching, please click the "Help" button
on the Knowledge Base or type "Help" in the search field the execute
your search. The Knowledge Base is available 24 hours for your convenience.
Dev Tracker Index
The recent forum posts from all members
of SOE's MMO development teams can be reviewed through use of the
Development Tracker (Dev Track). These posts often contain information
that is directly related to recent developments in gameplay which
includes community announcements, mechanic discussions and what
can be anticipated in the future.
Contact an In-Game SOE Agent
II Development Tracker
Wars Galaxies Development Tracker
For all In-Game Customer Service issues
(EverQuest II, EverQuest, EverQuest Online Adventures, PlanetSide
and Star Wars Galaxies) please utilize the petition system while
in-game by clicking on the Help Icon. This is the fastest and most
efficient way to receive a response.
In-Game issues should not be directed
to our Technical Support Department through the links below.
Technical, Account and Billing Support
Technical Support Forums
The following forums contain a wealth
of technical information that may assist in troubleshooting common
technical issues in relation to specific SOE products. These forums
are frequently moderated by SOE CS Agents:
II Technical Forum
Adventures Technical Forum
Star Wars Galaxies
Rift, Infantry and Tanarus Technical Forums
Please ensure that you've searched
for the answer to your question in our Knowledge Base by using the
appropriate products and categories. If you have any further questions
or concerns related to a Technical, Account or Billing issue, please
Technical, Account or Billing questions
should not be directed to our In-Game Support Departments. To receive
In-Game Support, please follow the instruction above.
Live With Customer Support
If you have searched the Knowledge Base and require further assistance,
you can chat live with an SOE support representative.
Live chat is
available Monday through Friday from 9:00 am to 6:00 pm PST.
Customer Service Phone Support
If searching the Knowledge Base does
not provide adequate resolution, you can contact our customer service
department by phone. Phone support is available Monday through Friday
from 9:00AM to 1:30PM and 3:30PM to 6:00PM (all times listed in
PST/PDT, GMT-8), except holidays, at 1-(858)-537-0898. Star Wars
Galaxies customers can reach phone support during similar hours
at 1-(858)-790-STAR (7827).
For optimal phone support, please be
online and at your computer when calling.
Additional Support Links
Product Support Pages
All SOE Products have unique support
pages. For more information about a specific product, please review
the links below.
Contact Other Areas
Station.com is just one small part
of Sony. If you have a question about other Sony Products or services,
check out our list of e-mail addresses and telephone numbers. We'll
get you on the right track.
Community Service Policies and Procedures
A code of conduct for Station.com members,
SOE Terms of Service and other policies.
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