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SOE Customer Support Directory

Welcome to the SOE Customer Support Home, our centralized portal for all customer support related information. It is our goal to provide each of our customers with fast, reliable support. Please review the following features and contact information to appropriately direct your support inquiry.

Top Known Customer Service Issues

The Customer Service department documents all customer issues and charts their frequency in the form of a top known issues list. These lists are maintained on a daily basis in order to provide the fastest, most reliable information about a topic as possible. Please feel free to check these lists as they may resolve an experienced issue without having to wait for a response to your incident.

EverQuest Top Known Customer Service Issues
EverQuest II Top Known Customer Service Issues
Star Wars Galaxies Top Known Customer Service Issues
PlanetSide Top Known Customer Service Issues

Technical Support Top Known Customer Service Issues
Account and Billing Support Top Known Customer Service Issues

Search the SOE Knowledge Base

The SOE Knowledge base is your first stop to have questions about any of our products or services answered. For best practices in searching, please click the "Help" button on the Knowledge Base or type "Help" in the search field the execute your search. The Knowledge Base is available 24 hours for your convenience.

Technical Support Forums

The following forums contain a wealth of technical information that may assist in troubleshooting common technical issues in relation to specific SOE products. These forums are frequently moderated by SOE CS Agents:

EverQuest Technical Forum
EverQuest II Technical Forum
EverQuest Online Adventures Technical Forum
PlanetSide Technical Forum
Star Wars Galaxies Technical Forum
Cosmic Rift, Infantry and Tanarus Technical Forums

Network Status Pages

The following links can be used to review the network connectivity status for SOE Products.

EverQuest Network Status
EverQuest II Network Status
Star Wars Galaxies Network Status
PlanetSide Network Status

Product Support Pages

All SOE Products have unique support pages. For more information about a specific product, please review the links below.

Contact SOE Support

If the Knowledge Base, Website Forums or Product Support Pages did not properly address your inquiry, you might consider requesting additional support.

Contact Other Areas of Sony is just one small part of Sony. If you have a question about other Sony Products or services, check out our list of e-mail addresses and telephone numbers. We'll get you on the right track.

Station Community Service Policies and Procedures

A code of conduct for members, SOE Terms of Service and other policies.



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