How do I use the Sony Music Discussion Forms (Bulletin Boards)
Click here for the complete BBS FAQ
PURCHASE MUSIC PRODUCTS
Can I purchase Sony Music products online?
The best place to purchase Sony Music products online is at:
There you will find the best selection of Sony Music products,
including CD's, cassettes, vinyl, video, minidiscs, SACDs and DVDs.
If you are unable to find your favorite Sony Music products in
the store, or if you would like to provide feedback about the store,
please email your questions and suggestions to:
At this time we only ship within the US.
To purchase Digital Downloads, go to our Downloads Store
To purchase Ringtones for your cell phone, go to http://wireless.sonymusic.com/
Can I purchase CD's that are released in other parts of the world?
At this time, we sell US releases only. We hope to carry imports soon.
What do I do about defective CDs, tapes or vinyls?
Please direct all of your questions/comments regarding defective
merchandise to our Quality Control Department. You can reach them at
the following toll-free number:
Who should I contact with questions about Sony Electronics?
You may want to check the Sony Electronics website for more information:
You can also check out the Sony Electronics feedback page for questions on products:
What is CD EXTRA?
CD EXTRA is another way of experiencing music. It is a traditional
audio CD that can be played in any audio CD player AND it is also a
multimedia CD-ROM that can be played in your computer's CD-ROM drive.
When played in your CD-ROM drive, the audio portion and the multimedia
data can be accessed. Multimedia elements can include music videos,
photos, interactive lyrics, band interviews, animated stories and so
For more information on CD EXTRA, including technical support, please
visit our CD EXTRA website at:
Is there a catalog of current releases available in print that can be mailed to my home address?
At this time, the best way to search our active catalog is to check out The Vault:
The Vault contains up-to-date information about all Sony Music Compact
Discs, cassettes, MiniDiscs, SACDs, DVDs, LPs, VHS cassettes and Laserdiscs that are currently in U.S.
What are "cookies" and does the Sony Music site use them?
The Sony Music site utilizes cookies in several instances: (i) in the Sony Music Store [sonymusicstore.com] for user
convenience of keeping their shopper ID active; (ii) the Sony Music Store [sonymusicstore.com] for maintaining standard
shopping cart functionality, (iii) for monitoring certain age restricted activities that limit registration and participation
to those users who are at least of a certain required age, (iv) for points tracking rewards programs and, (v) generally, for navigational aids in certain areas
of the site.
Cookies are bits of information that are generated by a web server and stored in a user's computer for future access.
Cookies are embedded in the HTTP (not HTML (Hypertext Markup Language, the general format of the web)) information that
travels back and forth between the user's computer and the servers. Cookies allow automated user customization and
personalization, and, for example, may be utilized to assure that a contest applicant enters any given contest only once,
or to store session preferences such as number of posts to view on a Bulletin Board. The Sony Music site utilizes cookie
technology to track an underage user's attempt to re-register for an age restricted activity (e.g., Bulletin Board or chat room)
after he or she has already been initially rejected for being underage. The Sony Music site also uses session cookies for
navigational aid in the BBS; a "session cookie" stores and saves particular information only while the browser is open).
In addition, the Sony Music [sonymusicstore.com] utilizes cookies in order to keep the unique shopper ID active
(eliminating the need to re-enter such information upon each return visit), and for standard shopping cart functionality.
Under normal circumstances the shopper ID cookie does not expire from the user's system.
I have other questions, not addressed on the FAQ page, how can I get them answered?
Please contact us via our Feedback page.
Last Revised: 25 April 2003