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Live Chat is available between the hours of 9am to 6pm PST Monday through Friday

For technical, account, billing issues please visit Before sending your email, please specify the nature of your inquiry in the subject of your email (i.e., technical issue, account issue, billing issue, in-game bug). A Customer Service Representative will respond to your email as quickly as possible.

Phone Contact: (858) 790-7827
Phone Support hours are 9am to 1:30pm and 3:30pm to 6pm PST, Monday through Friday.

For assistance with all in-game issues, please use the Holocron in game (CTRL-H) to access the Customer Service Menu and submit a ticket.