Support for Mozilla Software

As open source software, there are many ways to get help with using Mozilla products. From online documentation and free support provided by the Mozilla community on the support forums, newsgroups and online chat sites, to paid support offerings from independent third-party providers.

Support for the Mozilla Suite and Other Software

For more advanced questions, try searching the Mozillazine Knowledge Base, or take advantage of one of the community support options described below.

Community Support

Mozilla has a strong community of users and developers always willing to lend a hand.

Web Forums

MozillaZine hosts several discussion boards for user support.


Netscape hosts some user self-support newsgroups on a secure server. (Linux users: Personal Security Manager (PSM) is required to access secure newsgroups. If you cannot access these newsgroups, reinstall Mozilla with PSM.) Please read the newsgroup support posting guidelines before posting.

Some Usenet newsgroups that may be useful:

Real-time Chat

You can talk to other users in real time by joining the #mozillazine channel on's IRC server ( with an IRC client, such as Chatzilla. (Chatzilla comes installed in Mozilla by default, and can be added to Firefox as an extension.) In addition to #mozillazine, there are channels for support and discussion of specific Mozilla products including #firefox for the Mozilla Firefox web browser and #thunderbird for the Mozilla Thunderbird e-mail client.

Third-party Support Options

Paid support is also available from the following independent provider:

  • InfoSpan - Telephone support at 1-888-586-4539 is available for Firefox 0.9 and above, Thunderbird 0.8 and above, and final Mozilla release versions 1.5, 1.6, and above. $39.95 per incident.