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CGM-moments

  • Sonoma0025
    Brands I love. Brands I probably need to stay away from.

Books Related to CGM Theme

  • Gerald Zaltman: How Customers Think: Essential Insights into the Mind of the Market

    Gerald Zaltman: How Customers Think: Essential Insights into the Mind of the Market
    Gerald Zaltman doesn't write specifically about CGM, but his core themes about the unconscious drivers of brand affinity provide some critical clues and insights behind what's really going on among today's passionate and viral consumers. (*****)

  • Don Novello: The Lazlo Letters

    Don Novello: The Lazlo Letters
    My dad was in advertising, and he would uncontrollably laugh while reading this book that. In many respects, Lazlo was the first "citizen's journalist" or blogger for that matter. His CGM was all about experiences with companies, brands, or VIPs. (*****)

  • Seth Godin: All Marketers Are Liars

    Seth Godin: All Marketers Are Liars
    I'm a huge fan of Seth Godin, but this one was just OK. I probably read it with a higher set of expectations that the book would be a bit more critical of the marketing industry. It's hard to disagree with the core premise of authentic story telling, but some of his points overstated the obvious (**)

  • James Heskett & Others: The Service Profit Chain

    James Heskett & Others: The Service Profit Chain
    A major inspiration for much of my thinking about CGM. Heskett's a former b-school professor.

  • Seth Godin: Free Prize Inside

    Seth Godin: Free Prize Inside
    I'm not going to tell you what's inside, but I guarantee you'll be surprised. (*****)

  • Jeffrey Rayport: Best Face Forward

    Jeffrey Rayport: Best Face Forward
    Rayport taught the HBS class that fueled my fanaticism for the "marketspace." The inspiration continues. (*****)

  • Malcolm Gladwell: The Tipping Point

    Malcolm Gladwell: The Tipping Point
    How does the ripple create the wave? Read on! (*****)

  • Malcolm Gladwell: Blink

    Malcolm Gladwell: Blink
    Trust your gut! It's not as irrational as some claim. (*****)

  • Marc Marson: Think Naked
    Marc Marsan has opened up my head in ways I can't even express. Inspirational, catalyzing. He gets it! (*****)
  • Kelly Mooney: The Ten Demandments

    Kelly Mooney: The Ten Demandments
    Kelly gets it! She's been working with some of the nation's top brands. Deep understanding of shopping behavior. (****)

  • Jon Berry: The Influentials

    Jon Berry: The Influentials
    A solid case for why so-called "Influentials" matter. Authors really know their stuff. (****)

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Blog Spam - The End of CGM Innocence?.

Blogspam1_1This morning I logged into my gmail account and found a big fat pile of "blog spam."  Two years ago I started writing a blog dedicated to my new Honda Civic Hybrid.  Until about a month ago, I enjoyed a steady stream of excellent comments (even critical pushbacks) from various readers about hybrid car experience. Now I'm swimming in blog spam.  Yes, I had heard growing warnings from my work colleagues at Intelliseek, especially those who managed BlogPulse, that blog spam was posing a growing threat to the blogophere.  But it didn't really sink in till one of my own blogs was subjected to an avalance of meaningless, irrelevant do-anything-for-a-damn-click spam.  It's been truly disheartening to say the least, and I can't decide if my reaction is borne of naivette or just being a hopeless romantic about the power and potential of the internet.   I can't be the only one feeling such dissonance. Spamblog2_2 The blogophere is bursting at the seams with blog passionistas  -- we'll see a ton of them next week at BlogOn -- but blog spam represents a significant "chink in the armor," so to speak.  Not insurmountable, but a real challenge,and certainly an issue bearing on the ultimate "trust" scorecard for CGM.

Blog Spam Characteristics:  Spam bloggers are masters at finding a creative or contextual hook for arresting eyeballs around a given message.  Once clicked, they barf up irrelevant, self-serving and useless garbage.  It's classic bait-and-switch, but most of it is automated.  Spamblog3Many of the same techniques that search-engine optimization firms tout to increase search engine page rankings for brands or companies are put on steroids in the blog-spam space.  Just about every blog platform is vulnerable, but some appear more vulnerable than others, especially Google's Blogger platform, which is where I'm receiving an almost endless flow of "no one is accountable" garbage.

The Road Ahead: Some of my work colleages such as Sundar Kadayam, Natalie Glance, and Matt Hurst have been applying advanced text analytics to fully "dimension" the spam issue.  Expect more news on this soon.  In the meantime, let's keep the faith and hope for a light at the end of the tunnel.   

 

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