We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order.

Choose from these fast, convenient shipping methods:

•	Standard Shipping: Typically your order will arrive within 10 to 15 business days after the day you place your order.
•	Express Shipping: Typically your order will arrive within 2 to 3 business days after the day you place your order. Express deliveries can be tracked and traced on www.dhl.com using the track and trace numbers provided in your shipping confirmation email. There is no track and trace service for Standard Shipping. DHL Express shipments are delivered on business days, normally between 9:00 a.m. and 2:00 p.m. Please note you need to be present to accept your delivery, otherwise DHL will instead leave a note to arrange delivery at a separate time. You may change the "Ship To" address (e.g. to your place of work) if this is more convenient for you.
	Deliveries are not made on weekends. We are unable to take orders for delivery to PO Boxes

Order Value (Euros)	Standard Shipping	Express Shipping
Up to €20.00	€7.95	€18.00
€20.01 - €75.00	€11.95	€26.00
€75.01+	€14.95	€32.00
Estimated Delivery Days	10-15 Business Days	2-3 Business Days

Shipping for Auctions Only:
Bidder is responsible for paying all shipping, insurance and duties costs (unless otherwise noted in the individual product offering). Costs and delivery times vary by weight of product, ship-to location and method of shipping and insurance required.

Ordering a Gift You Want to Keep Secret?
Now you can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box, and you can specify the "Ship To" address. Have your order sent to a friend or relative's house or to your place of employment, so you can plan a special surprise!

Returns made easy!
We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order. But if for any reason you're not, you can return the product you ordered for a replacement, exchange, or prompt refund. Returning all or part of your order is easy! Simply follow the instructions on the back of the packing slip that came with your order. All returns are acknowledged by mail or e-mail. To see the complete details, click here .

Warranty and Product Information
For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free on  00800 5346 2222.