Why don't the pages fit on my screen?
If you're having problems viewing the MySanAntonio.com Web site with your current screen resolution (i.e. you must scroll left and right), please follow these instructions (for PC users)

1) Go to your Desktop
2) Right-click your mouse
3) Click on Properties
4) Click on the Settings tab
5) Go to "Desktop Area" and move the slide to at least 1024 x 768 pixels

We designed the site for a 1024 x 768 pixels screen based on the screen size of over 75% of MySanAntonio.com visitors. This is compatible with the standard most recent monitors have as the default setting.

NOTE: If you want to resize your screen and it will not let you, there could be a problem with your drivers. If you have the disk or CD with the proper drivers for your video card, insert it and install them. If not, go to the Web site of the manufacturer and download them.

Which browsers does MySanAntonio.com support?
MySanAntonio.com is designed and coded to support the following browsers:
· Internet Explorer 5.0 (and up)
· Netscape 7.0 (and up)
· AOL 8.0 (and up)
· WebTV*
· Opera 7.2

You may be able to view some site features if you have an earlier version of one of these browsers, however, the above browsers are recommended.

*WebTV is not compatible with the latest versions of RealAudio and Video.

How do I advertise on MySanAntonio.com? Visit http://www.mysanantonio.com/advertising/ for information or contact us directly at sales@mysanantonio.com.

When is Crimebase updated?
You can find Crimebase as a link from the left hand navigation on most pages or by using the keyword "Crimebase" on MySA Keyword search form. You can also access it directly at http://crimebase.mysanantonio.com.

Crimebase is updated weekly as we get information from the SAPD. There are two files for each report and they do not come in at the same time so we must wait to get both the summary and the full report before we can update the database. There is a delay from when a report is filed, when it is input and then sent to us. As quickly as we have all components we update Crimebase.

Why are some reports not listed in Crimebase?
We only receive reports filed by the San Antonio Police Department (SAPD) so reports for zip codes not covered by the SAPD (outside San Antonio) or handled by another law enforcement agency (Bexar County Sheriff Department or Texas Department of Public Safety, etc.) will not appear in Crimbebase.

Crimebase is updated weekly as we get information from the SAPD. There are two files for each report and they do not come in at the same time so we must wait to get both the summary and the full report before we can update the database. There is a delay from when a report is filed by an officer, when it is input and then sent to us. As quickly as we have all components we update Crimebase.

Can the movie page font be adjusted? Our vendor for movie listings sets the display font for the page. Some are small in order to fit the page design but most are legible. However, they can be adjusted.

You may have your font size on your browser set at a small size. If you go to the top of your browser, under View, you will see an option called "Text size." This gives you the option to change the font to a larger size. That might be helpful.

You may also have your screen set at a smaller pixel width. If you go the start button and go to the control panel, you will see an icon called 'Display'. You can adjust your width there.

How can I find an obituary that has run in the past?
You can do a search for obituaries printed in the San Antonio Express-News starting on April 2001 from the Obituary section at http://obits.mysanantonio.com. If you need to find an obituary before that time, the Central Library at 600 Soledad St. has archives of the newspaper including the obituaries.

How Can I submit a club or organization?
To list a club or organization, send a press release to the S.A. Life editor Elaine Ayala or fax them to 210-250-3405.
Address press releases to:

S.A. Life editor
c/o San Antonio Express-News
P.O. Box 2171
San Antonio, Texas 78297-2171
S.A. Life phone: 210-250-3412

We update the listings weekly as they are published in the San Antonio Express-News.

What’s the difference between a MySA Keyword and a Story Search?
Using the exact MySA keyword will take you directly to the section or page being promoted. Keywords can be entered in the MySA Keyword search box at the top right of the home page and most other pages on the site. If the keyword you enter is slightly different from the keyword assigned, you will get a “Search Results” page. This page will show you keywords with similar content as well as search the online story content for the presence of that word in headlines and stories.

The Story Search does not search classified ads, archives, videos or content from third-party sources. News stories are online for 10 days and columns are available for 30 days before being moved to the archives. The story search includes looking for a word or a phrase in the headline, byline (author) or body of the story.

How do I get permission to link to your site?
If you are simply linking to our site or to a portion of our site you don’t need permission. However, we do not permit framing our site and, due to copyright infringement policies, no content from MySanAntonio may be posted on another site or in another format without written permission.

Reproduction requests may be sent to the Express-News via kfoley@express-news.net. Reproduction requests may be sent to KENS 5 via asmith@kens5.com. Remember that if you link to a specific page on the site, stories are only available online for 10 days and columns are only available for 30 days.

How do I get permission to reprint an article on the site in a newsletter or post to a Web site?
The San Antonio Express-News, KENS 5 and MySanAntonio.com are copyrighted. Articles, photos and graphics from the Web site or the archives are for personal use, and may not be reproduced, retransmitted or distributed in any form without prior written permission from the source. There may be a licensing fee involved.

To request permission to reprint, post or distribute content from the Express-News, send a written request to:

Kathy Foley
kfoley@express-news.net
fax: 210.250-3105

To request permission to reprint, post or distribute content or to obtain a tape from KENS 5 for local programming send a written request to:

Alice Smith
asmith@kens5.com

What are your copyright or republication policies?
The copyright laws of the United States of America protect the information contained on this site. It may not be republished, reproduced, displayed, transmitted or broadcast without prior written permission from the San Antonio Express-News, KENS-TV or MySanAntonio.com depending on which organization is the source of the material.

If you would like to reproduce, republish or otherwise use any information or images, you must request prior written permission from the source of the material.

To request permission to reprint, post or distribute content from the Express-News, send a written request to:

Kathy Foley
kfoley@express-news.net
fax: 210.250-3105

Alice Smith
asmith@kens5.com

The only exception to this is material for personal, non-commercial use. You may download one print copy per page and one machine-readable copy of material from this Web site if it is for personal use only.

Why is a story from the newspaper not found online?
MySanAntonio.com publishes locally edited content from San Antonio Express-News writers. Some content from syndicated columnists is available to us and some is not. For example, we have L.M. Boyd online but not Heloise.

Why is a story from KENS 5 not found online?
KENS 5 provides locally edited video to MySanAntonio.com from most segments that air on the newscasts. We do not have online rights for some selected national or CBS video content.

How do I contact the staff at KENS 5, MySanAntonio and/or the Express-News?
Contact information is located in the:
· KENS 5 About Us section
· Express-News About Us section
· MySanAntonio.com About Us section

Is the Alamo Cam out of focus?
The Alamo Cam is located in a shop window across from the Alamo. You are likely to see glare at dawn and dusk and very little detail after dark. The glare or low light from either of these situations prevents the camera from producing a clearer image.

The image from the Alamo Cam refreshes automatically, typically every 30 seconds, and requires that Java is enabled on the browser.

Registration-Related Frequently Asked Questions

1. Why does MySanAntonio.com now require registration to access certain sections of the site?
When you complete MySanAntonio's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to our many news subscription services, interactive features and new products.

At the same time, your registration helps us better understand you, our customer. Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

MySanAntonio is dedicated to providing you with a highly interactive and personalized experience while also protecting your information. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and safeguard your personal information through several security measures. Thank you for your inquiry and your help in making our site a better place to visit.

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2. What is a cookie?
A "cookie" is a small piece of information that a Web site can store in a designated file on your computer. It can be used, among other things, to identify you when you login to a Web site. When you visit a site, that site can access only the information that it stored in your cookie - not information put in your cookie by other sites. MySanAntonio.com is one of many sites that use cookies.

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3. Why does MySanAntonio.com use cookies? Cookies help identify you and your access privileges on our site. When you register or login to MySanAntonio.com, we set a cookie that tells us who you are. Every time you go to a page on MySanAntonio.com we look at this cookie to verify your membership and recognize whether you are allowed access to the link you just clicked. If you choose to remain logged-in to MySanAntonio.com, we use a cookie to allow you automatic access to MySanAntonio.com without requiring you to re-enter your email address and password with each visit. This "permanent" cookie will remain on your hard disk until you delete your cookie file.

Please know that if your computer is set to refuse cookies, we have no way of knowing whether you are a registered user. Consequently, to enter secured areas of the site, you will be required to log-in by entering your email address and password with each visit.

If you are concerned about privacy, note that we never give out information to others about individual usage of our site. For more information, please read our privacy policy.

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4. How do I make sure my browser isn't rejecting cookies?
You can activate the cookie functionality of your computer by checking the cookie file on your hard disk. For Windows machines using Netscape, look for a "cookies.txt" file. Internet Explorer stores cookies in a folder called "Cookies". On the Macintosh, look in the System Folder under "Preferences"; in the Netscape Navigator folder, its called "MagicCookie".

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5. Will I receive unsolicited e-mail if I accept your cookies? No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from MySanAntonio.com or from our advertisers. To check or update this choice, please click to review your contact options within the MySanAntonio.com registration area.

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6. What information will you be tracking along with my cookie?
MySanAntonio.com, like many other Web publishers, tracks the activities of visitors to their site. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking the popularity of particular sections. MySanAntonio.com also uses this information to determine which pages are more valuable to you and to our advertisers. Your account information combined with your activity on our site will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make MySanAntonio.com an attractive advertising medium for our advertisers.

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7. How do I activate the "cookies" setting on my computer's browser?
If you are using Microsoft Internet Explorer:

  1. Open your browser (IE) and select the “Tools” pull-down menu.
  2. Select “Internet Options” from the bottom of the box.
  3. Click on the “Security” tab and then the “Custom Level” button.
  4. You will be presented with a list of various options. Please scroll to the section marked “Cookies”.
  5. In the “Cookies” section, there are two different types of cookies. (1) Allows “cookies” that are stored on your computer & (2) Allows per-session “cookies” (not stored on your computer).
     A. Here you can check the buttons marked “Enable”.
     B. If you want to be prompted each time, you can click on the “prompt” button. You may find this option tiresome if you use the Internet often.
  6. Press, “OK” until you return to your browser.

If you are using Netscape Navigator:

1. Open your browser (Navigator) and select the “Edit” pull-down menu.
2. Select “Preferences” then click “Advanced”.
3. At the bottom of the box, in the section marked “Cookies”, click “Accept all Cookies”.
4. Press “OK” to be returned to your browser.

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8. Are you going to sell or share my personal information?
We share aggregated information about our visitors, (such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on) with advertisers so that they may better target their advertising on our sites. By sharing aggregate information, we can better define our customer-base making our site an attractive advertising option for advertisers.

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9. What are you doing with my registration information?
To access certain sections and features, MySanAntonio.com asks that visitors complete a simple, one-time registration. The collected information helps us better understand you, our customer.

Like other Web publishers, we're collecting information from visitors in order to deliver targeted editorial and advertising content that would be of interest to you. By knowing just a little bit about you, we can begin building our site so that it's more informative and tailored to your interests. In addition, we can better define our customer-base making our site an attractive advertising option for advertisers.

MySanAntonio.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

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10. What are you doing to protect my privacy?
MySanAntonio.com is committed to respecting the privacy rights of our visitors. We realize you are entrusting us with personal information, and to protect your information, we have adopted a set of strict regulations and guidelines – our privacy policy. We share aggregated information such as the percentage of women vs. men that visit our site, the most popular hobby among our visitors, how many visitors are of the age 40 - 50 years old, and so on with our advertisers so that they can better target their advertising messages.

In addition, no outside parties have the ability to steal your information from our system. It is safely stored behind a secure system that is inaccessible to outside parties.

For further details about our privacy guidelines, please see our Privacy Policy. We respect your privacy and will safeguard your personal information.

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11. Will I receive unsolicited e-mail if I register on your site?
No. Acceptance of cookies on our Web site does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you were offered the option to receive promotional e-mail from MySanAntonio.com or from our advertisers. To check or update this choice, please click Modify My Account within the MySanAntonio.com registration area.

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12. How can I remove myself from your database?
When you register on MySanAntonio.com you will have access privileges to all areas of our site, and will not need to register again. At the same time, registration information helps us design a Web site that is more useful and informative for you, our customer. MySanAntonio.com is committed to respecting the privacy rights of visitors to our Web site.

To completely delete your account, please visit the registration area and select the “Delete My Account” link. From there, you will have the option to delete your account.

Please note that when you delete your account, any email subscription services you have requested will cease.

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13. What if children try to register on your site?
In order to be compliant with the Children's Online Privacy Protection Act (COPPA), MySanAntonio.com does not gather or store information from anyone 13 years old or younger. The moment we identify that someone is 13 or younger, we stop them in the registration process and offer them other options for accessing the information or service they are requesting. We also immediately discard any personal information gathered from the child. For more details regarding our compliance with COPPA, please see our Privacy Policy.

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14. What happens if someone is not truthful in the registration process?
Your answers help us to tailor advertising and editorial content that will be of most interest to you. The information that you provide us on the registration form is our primary means of tailoring content. False or misleading information will result in a Web site that is not as interesting to you.

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15. Why are you registering me when other local news sites do not require registration?
Like many other Web publishers, we collect information from visitors in order to deliver targeted editorial or advertising content that would be of interest to you. By learning a little bit about you, we are able to offer you a more interesting and relevant Web site experience. In addition, by better understanding our customer-base, we can make our site an attractive advertising option for advertisers. MySanAntonio.com is dedicated to providing you with a highly interactive and personalized experience, while at the same time protecting your information. We appreciate your visits, and will safeguard your personal information.

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16. Why is some information required on the registration form, and some information optional?
We respect your privacy and realize that there may be information that you would rather not share with anyone. Knowing that, we are safeguarding your personal information and respecting your privacy. We are asking for information needed to build a site that is more personally relevant to you, and tailored to your interests. And, we are asking for information that is valuable to our advertisers. By capturing information about our customer-base, we give our advertisers a better understanding of who is viewing their advertising.

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17. How are you going to use this information?
We plan to use your information in two ways. First, we want to tailor the news, information and advertising to you based on your profile, your interests and needs. By offering you a more personally relevant Web site experience, we hope you will continue to find our Web site of value.

Second, we want to meet the needs of our advertisers so that they will find our sites an effective advertising vehicle. By capturing information about our customers, we give our advertisers a better understanding of who is viewing their advertising. Advertiser success is important because that funding helps us maintain a free site for you.

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18. What if I move?
To change your email address or physical address, please visit the Member Center and select the “Modify My Account” link. From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new address will be saved immediately.

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19. How can I change my account information?
To change your account information, please visit the Member Center and select the “update personal information” link. From there, you will be presented with your account listing and have the ability to update your account information. Once you submit your changes, your new address will be saved immediately.

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20. How do I unsubscribe to a newsletter or other products?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going to the Member Center and select the “Modify My Subscriptions” or “Modify My Account” links. From there, you will be presented with your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved immediately. Please know that you may cancel delivery at any time.

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21. How long are you going to be keeping this information?
MySanAntonio.com plans to keep this information as long as you are an active customer of the site. If you do not return to the site for 12 months, we will remove your account information from our active database.

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22. Will you be using my name or email address to solicit anyone else?
We will use your name or email address to offer another person a special offer or promotion ONLY if you give us permission to do so. From time to time, MySanAntonio.com runs promotions where we announce a new feature, or invite you to tell your friends about MySanAntonio.com. These promotions are strictly voluntary. You are never required to participate. And, your participation does not affect access to our Web site or your newsletter subscriptions.

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23. Will my email address or name appear anywhere on your site?
As a registered user, we may feature only your first name welcoming you back to the site. However, we will not use your full name without your permission or unless it is part of a legitimate news story.

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24. How secure is this registration process? Will anyone be able to steal my email or contact information?
Our Web site registration process is well protected. We take extraordinary steps to ensure that our Web site is protected from "hacking" or other illegal activity. Your registration account is included in that protection. MySanAntonio.com is a legally protected product of the Belo Corporation and the Hearst Corporation and we will use all the measures at our disposal to protect our product and our customers.

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25. If you are customizing your content to me, does this mean that I don't get to see some of your site?
No. Registration ensures that you will have access to all sections of our Web site. Customizing content means that we make easily available to you the kind of content and advertising that would be of interest to you.

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26. How do I get a question answered that is not in the FAQ's? We welcome your feedback and would be happy to answer any questions about MySanAntonio.com. Please contact us directly through our Help Center Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday. We'll get back to you with an answer as expediently as possible.

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27. I requested a new password, but it was never sent to me. When you use the “forgot password?” feature, our system automatically generates a new, random password for you and sends it to the e-mail address you specified. Because this is an automated process, some e-mail providers view this as spam or junk mail. Some of the email providers we know classify these emails as spam or junk include: Earthlink/Mindspring, ChoiceMail, certain AOL accounts, and individual companies; but there are many others. If you requested a password and did not receive it, please check your ‘spam’ or ‘junk’ folders for an email from helpcenter@belointeractive.com. The subject line is ‘Your new password.’ If you do not find an email from us, please contact our customer service center at helpcenter@belointeractive.com, as the email may have been automatically deleted.

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28. I am a registered user, so why am I being asked to register again? One reason you may be asked to register again is that the cookies we use to recognize registered users may have been deleted or may have expired. You do not need to go through the entire registration process; you only need to sign-in again. To sign-in, look for the shadowed box with the title “Already a member?” located on the right hand side of the registration form. Enter your username and password, click on ‘Go’ and you will automatically be taken back to the original page you were reading. You now have access to the entire site. For more information on cookies, please click here.

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Newsletter-Related Frequently Asked Questions

1. How do I subscribe to a newsletter offered on MySanAntonio.com?
Our automated registration process makes subscribing to a newsletter quick and easy!

Please go to the Member Center to see a full listing of newsletter offerings including daily alerts, weekly commentaries, and breaking news services.

From there, either login if you are already a registered user, or complete the simple, one-time registration form and “submit”. Select the “Modify My Subscriptions” link. Select the newsletters you wish to subscribe to by clicking on the boxes and “submit”. You will receive the next edition of the newsletters that you subscribed to.

2. How can I unsubscribe from a newsletters offered on MySanAntonio.com?
If you're currently receiving an e-mail newsletter, alert or special announcement e-mails, and would like to discontinue that service, simply update your choice, by going to the Member Center and select the “Modify My Subscriptions”, or “MySpecialsDirect” links. From there, you will be presented with your account subscriptions and have the ability to cancel your subscriptions or select to receive different newsletter offerings. Once you submit your changes, your updated information will be saved immediately. Please know that you may cancel delivery at any time.

3. I have a new e-mail address, and would like to update my profile. I would like to also begin receiving my newsletters at this new e-mail address.
To change your email address, please visit the Member Center and select the “Modify My Account” link. From there, you will be presented with your account listing and have the ability to update your email address. Once you submit your changes, your new address will be saved immediately.

4. My e-mail browser doesn’t support graphically rich e-mail, like “HTML” e-mail. I can’t receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?
If your e-mail program does not allow you to view HTML e-mail, you can go to yahoo.com or hotmail.com and get a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address.

To change your email address, please visit the Member Center and select the “Modify My Account” link. From there, you will be presented with your account listing and have the ability to update your email address. Once you submit your changes, your new address will be saved immediately.

5. I accidentally deleted this week’s newsletter from my inbox before I had a chance to read it. Could you please resend it to me?
Due to the high volume of e-mail passing through our mail servers hourly, it is not possible for us to resubmit a newsletter. You might find the newsletter in your “deleted items” or “trash can” or “recycle bin” folders.

6. I am an AOL user, and I can’t read any of the newsletters I signed up for at MySanAntonio.com. Can you help me?
Versions 4.0 and 5.0 of the AOL mail program don't fully support “HTML” e-mail nor does AOL allow you to read “HTML” e-mail from the Web. In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOL’s new, fully HTML-compatible version 9.0. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to version 9.0, go to aol.com and enter the keyword “Upgrade.”

7. I use AOL, and I haven’t been receiving any of the newsletters I signed up for at DallasNews.com. Can you help me?
All of MySanAntonio.com’s newsletters are graphically-enhanced. If you have AOL’s “Mail Controls” set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword “Mail Controls” on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.

8. I am an AOL user, and I want to know why there are all these extra spaces in your newsletter?
When you go to the Web to read one of our HTML-formatted newsletters and click to open the message, AOL puts that message through a filter to insert HTML line breaks at the end of the every line of code in the message. The HTML will still download correctly, but the resulting newsletter has an abundance of blank space breaking up the layout. Unfortunately, we cannot prevent this from happening unless you upgrade to the latest AOL version 6.0 or higher, which is completely HTML compatible. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to the latest version, go to aol.com and enter the keyword “Upgrade.”

9. I am a CompuServe user, and I can’t read any of the newsletters I signed up for at MySanAntonio.com. Can you help me?
Only CompuServe 6.0 and the latest versions are compatible with HTML e-mail. In order to read our newsletters in the proper HTML format, it is necessary for you to upgrade to CompuServe’s fully HTML-compatible version. To upgrade to version 6.0 or higher, go to compuserve.com and click on “Download 6.0” from the bottom of the page. It’s free and only takes a few minutes to complete.

10. I use Eudora as my e-mail program. Is it compatible with MySanAntonio.com’s newsletters?
Eudora 5.0 and later are completely compatible with our HTML newsletters, but earlier versions of Eudora are not HTML compatible. If you have an older version of Eudora and don’t wish to upgrade to an HTML compatible version at this time, you could also go to yahoo.com or hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

11. Novell’s GroupWise is my e-mail program, and all I receive is a blank e-mail with an attachment. How can I read your newsletter?
If you receive an envelope icon attached to the blank e-mail, you can read the newsletter by “dragging and dropping” the envelope icon onto your desktop, renaming the file with an “.html” extension, and opening the renamed file with a browser.

12. I use Novell’s GroupWise, and all I receive from you is a blank e-mail – no text, no graphics, no attachment. What happened to the newsletter?
If you subscribed to the newsletter at a work address, and your employer does not allow Internet access to employees, you won’t be able to receive our newsletter. All our newsletters are formatted in HTML, and you must have Internet access to receive them via e-mail. We suggest acquiring Internet access at another location, like home or school.

13. I am a Lotus Notes user, and I can’t read any of the newsletters I signed up for at MySanAntonio.com. Can you help me?
Lotus Notes 4.0 users can read our “HTML” e-mail newsletters in two easy steps. Instead of clicking on the “Newsletter Icon” and hitting the “Launch” option on the menu, click on the “View” option. By hitting “View” you will be able to read the newsletters. Lotus Notes version 5.0 is able to handle all types of e-mail.

If you have an older version of LotusNotes and don’t wish to upgrade to an HTML compatible version at this time, you could also go to yahoo.com or hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

14. Hotmail is my e-mail service and I don’t seem to be receiving any of the newsletters I subscribed to. Can you help me?
Hotmail often treats our newsletters as bulk mail (or spam mail). Hotmail offers an Inbox Protector that automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Select "Options" from the top nav bar of the Hotmail mail page.
2. Under "Mail Handling" click "Inbox Protector"
3. Scroll down to “Safe List” and enter “MySanAntonio.com” in the “Type in a single address or domain” box. (NOTE: this method only works for newsletters offered by MySanAntonio.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of MySanAntonio.com.)
4. Click the “Add” button to include e-mail from MySanAntonio.com in your Safe List.
5. Click “OK” to accept this change to your Hotmail account.

15. Yahoo! is my e-mail browser and I don’t seem to be receiving any of the newsletters I subscribed to. Can you help me?
Yahoo! often treats our newsletters as bulk mail (or spam mail). Yahoo! automatically filters out any bulk mail or spam mail to all intended recipients. In order to receive your newsletters, you will need to set a filter and direct your newsletters to your inbox or folder of choice. Here's how:

1. Click "Options" on the left side of the Yahoo! e-mail page.
2. Under "Mail Management" click "Filters"
3. Click "Create"
4. Set the first line to read: "From header contains the phrase MySanAntonio.com". Be sure to leave the "Match Case" box unchecked. (NOTE: this method only works for newsletters offered by MySanAntonio.com; for newsletters offered by other Belo sites, the user will need to insert that domain name instead of MySanAntonio.com.)
5. At the "Deliver to:" line, choose the folder you would like to newsletters to be delivered to. You can choose "Inbox" or, if you would like to have the newsletters automatically delivered to another folder, select that folder from the list. Or choose "New Folder" and create one now.
6. Click "Save" when you are finished.
7. The next screen will confirm your filter settings. It should read something like: If “From” contains "MySanAntonio.com" then deliver to “Inbox”.

16. I use Microsoft Outlook. Will I be able to read the newsletters from MySanAntonio.com?
If you use Outlook 98 or Outlook 2000, you will be able to read our newsletters in their HTML format. However, neither Outlook 97 nor Outlook Express is compatible with HTML-formatted e-mail. If you have an older version of Outlook or Outlook Express and don’t wish to upgrade to an HTML compatible version at this time, you could also go to yahoo.com or hotmail.com and sign-up for a free Web-based e-mail account. Both Yahoo! and Hotmail will allow you to receive the newsletters and read them from your Internet service without any difficulty.

17. I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?
All our newsletters are completely compatible with both the Mac and PC formats. The problem is with the html-compatibility of your e-mail program. Please find your e-mail program in our FAQ’s for the solution.

18. My e-mail program doesn’t support graphically enhanced e-mail like “HTML” e-mail. I can’t receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?
We only offer our newsletters in HTML format. If your e-mail program does not allow you to view HTML e-mail, you can go to yahoo.com or hotmail.com and sign-up for a free e-mail account that does support graphically enhanced e-mail. You can then have your newsletters sent to that new e-mail address. To update the e-mail address in your registered account, please do the following:

1. Go to http://www.mysanantonio.com/sharedcontent/registration/membercenter.jsp
2. Sign-in using your old e-mail address and password.
3. Your account information will appear in the registration form. Update the e-mail address field with your new address and “submit.”
Your account has been updated and you will start receiving your newsletters at this new email address with the next scheduled mailing.

MySA FAQ's Top

How do I subscribe to the newspaper?
You can subscribe to the newspaper online by clicking here and also take advantage of other features to manage your account. You can place a vacation hold on delivery, change your address, pay your bill online, order back issues, or contact customer service custserv@express-news.net.

To speak with a Customer Service Representative about your delivery, to discuss payment options or inquire about your subscription, please call (210) 250-2000 or (800) 456-7411

How do I submit a letter to the editor?
There are a couple of ways you can send your thoughts to our editor.
Send a letter by snail mail to:

Express-News
c/o Letters
420 Broadway
San Antonio, TX 78294

Or email us: letters@express-news.net
All letters, including email, should have full name (no initials or pseudonyms, please), address and daytime telephone number. Letter length varies; the shorter, the better but long enough to make your point. All letters are subject to editing for length and clarity.

How do I submit a news tip?
You can e-mail the Express-News at news@express-news.net or call 250-3171

How do I submit an event to the What’s Happening calendar?
Go to http://www.mysa.com/mysanantonio/whatshappening/calendarform.cfm and fill out the online form.

Can I submit a classified ad online?
Yes, you can. To place an ad in the Express-News Classifieds, fill out the form at http://www.saclassifieds.com/orderForm.cfm and a classified representative from the Express-News will contact you for payment options and to verify your copy.

How do I place a Bargain Basement ad?
You can submit your Bargain Basement ad at http://www.saclassifieds.com/orderForm.cfm

How do I place a Bargain Basement - items for less than $50 ad?
You can submit your Bargain Basement ad in the Express-News Classifieds at http://www.saclassifieds.com/orderForm.cfm

How do I search for an auto online?
Start your search at DriveOnline. From this page you can search new and used cars from San Antonio area private party individuals and auto dealers. You will find links to photos, auto details, payment calculators and reviews. For boats, trailers, motorcycles and other vehicles, search the classified section.

JOBS ONLINE

E-N FAQ's Top

As a job seeker, I have questions regarding the site. Who do I contact?
Contact: 411-support@careersite.com

As an Employer, who do I contact for information on placing a job online?
Contact: JobsOnline@Express-News.net

EN ARCHIVES

E-N FAQ's Top

What is in the Archives?
The San Antonio Express-News Archives contains the text of staff-written stories from the San Antonio Express-News since 1992 and from the San Antonio Light from 1989 until it closed in January 1993.

The San Antonio Public Library, located at 600 Soledad, maintains actual newspapers for several months and the microfilm of both the Express-News and the San Antonio Light back to the 1860s. If you have questions, call the library at (210) 207-2500.

What is not in the Archives?
No photos or graphics are stored in the archive. Articles prior to 1989 are not available. Articles from the Associated Press or other wire services are not included in the Archives. Paid death notices are not included, although obituaries written by staff are included. News reports from KENS-TV that have appeared on MySanAntonio.com are not included.

The Archives also do not include:
· Classified or Retail Advertising
· Legal Notices
· Wedding or birth announcements
· Sports Statistics agate
· Weather Pages
· Real Estate Listings
· Stock Listings
· Syndicated advice columnists
· Comics

How do I subscribe to the archives?
You should register only after searching and finding a story you wish to download or print. To register go to the Archives Search page and enter a search. Once you have scanned the story list, click on a document title that you would like to purchase. The next screen asks for a User Name and Password - or - for you to Register. To register, click the "REGISTER" link and fill in the necessary information on that page.

Some other registration tips:
· Enter a valid email address.
· Do not use dashes or spaces when inputting credit card numbers; use only numbers.
· User Name must be at least six characters long, but not more than 15, with no spaces or special characters.
· Password must be at least six characters long, but not more than 15, with no spaces or special characters.
· Be sure to click on the box that says "Click here to accept terms and conditions".

How can I get the actual newsprint version of the newspaper I am seeking?
Back issues are available for two months for purchase in the lobby of our building at Ave E. and Third St. (210) 250-3934. (NOTE: All back issues are subject to availability.)

The San Antonio Public Library, located at 600 Soledad, maintains actual newspapers for several months and the microfilm of both the Express-News and the San Antonio Light back to the 1860s. If you have questions, call the library at (210) 207-2500.

Is there a fee for searching the Archives? I already subscribe to the newspaper. Why do I have to pay for access to the Archives?
A. MySanAntonio.com provides free access for 10 days to staff-written stories and 30 days for columns. Use the story search or MySA Keyword Search to locate the story you are seeking.

The Archives are a premium service offered to readers who wish to locate stories they read in the newspaper or heard about from a friend. It is free to search the Archives and to see a list of headlines. There is a small fee charged for access to the full article and print it out. The small fees charged help offset the cost of maintaining the Archives. Most newspapers charge to obtain stories from archives.

My office needs to search the Archives frequently. Can we get a corporate subscription rate?
Corporate subscriptions are available to suit the needs of your business. Contact Tina Owens (towens@newsbank.com) of NewsBank to register your office for access to the Archives.

My child needs to access the hometown newspaper for a homework assignment. Are the Express-News Online Archives on MySanAntonio.com the only place he can look?
Many local schools, colleges and libraries have subscriptions to the Archives through NewsBank and offer free access to the Archives to students or patrons. Contact your school or public library to determine if that access is available.

How do I find an obituary that appeared in the San Antonio Express-News or the San Antonio Light?
You may search for obituaries since April 2001 on the MySanAntonio.com Obituaries Search page. Staff-written obituaries from both newspapers are available in the Archives. Do a search of the person’s name and the term obituary. Before 1989, the best source to locate an obituary is the microfilm of the newspapers, but you must have a ballpark date to make the search manageable. Microfilm of the San Antonio Express-News and San Antonio Light can be found at the San Antonio Public Library at 600 Soledad. Several local university libraries, the University of Texas Library in Austin and the Library of Congress in Washington, D.C. also maintain our microfilm.

May I email an article to my customers or reprint an article I find on MySanAntonio.com or in the Archives in my association newsletter?
The San Antonio Express-News and MySanAntonio.com are copyrighted. Articles, photos and graphics from the website or the archives are for personal use, and may not be reproduced, retransmitted or distributed in any form without prior written permission from the San Antonio Express-News. To request permission to reproduce or distribute content from the Express-News, contact:

Kathy Foley
kfoley@express-news.net
fax: 210.250-3105

Can I purchase a suitable-for-framing print of the front page my child was born? Can I buy the front page from the Spurs Championship season in 1998?
Yes, you may purchase prints of pages from the Express-News Online Store. Black and white prints of Page One or any other significant page from the San Antonio Express-News and the San Antonio Light may be purchased in a suitable-for-framing format. Color prints are available for 2003 forward.

Can I buy a photo of my son that ran in the newspaper last week? I’d really like to purchase a photo that I saw on the Metro cover today…
Go to the EN Online Store to purchase photos that have been published in the Express-News.

Express-News FAQ's Top

What do I do if I can't login?
If you are having problems logging into your account, verify you are using the right email address and password. Note that passwords are case sensitive.
If you continue have problems try resetting your password to your account by clicking on the "I forgot my password" hyperlink (this is right above the "Log In" button) and follow the instructions.

What do I do if I Forgot My Password or my Password Doesn't Work?
If you are having problems with your password or you have forgotten your password you will need to reset it. For security reasons we can not retrieve your password for you.
To reset your password click on the "I forgot my password" hyperlink (this is right above the "Log In" button) and follow the instructions.

What If I Need to Change My Online Ad?
You can change your online ad at any time including the ability to change your online ad text, manage your photos and multimedia.
To change your ad login to your account here. Once logged in click on the "My Ads Online" hyperlink on the left.
Your "My Ads Online" area will list any ads you have or had on our marketplace including their status. You can change any open ad's information by clicking on the appropriate button image next the ad's description on this page.

How Do I Add More Photos to My Online Ad?
Follow the instructions under "What If I Need to Change My Online Ad". Once you are on the "My Ads Online" page click on the photos image button for your ad you want to upload images for, this will take you to the Image Manager for your ad. Follow the instructions on the page to upload your photos.

How do I create images and text of my items?
The best way to create images is with a digital camera, digital movie camera or desktop scanner. There is a text-editing facility in the ad wizard.

What Type of Photos Can I Upload?
We currently accept photos in the following formats: .jpg, .jpeg, .gif, .giff, .png, .tif, .tiff, and .bmp

How do I Cancel My Web Enhanced Online Ad?
To cancel your online ad login to your account here. Once logged in click on the "My Ads Online" hyperlink on the left.
Your "My Ads Online" area will list any ads you have or had on our marketplace including their status. To close or cancel your online ad click on the "Cancel" image button. *
* - Please note if you have a print ad this will not cancel your print ad. Please call us at (210) 250-2345 to cancel your print ad, include your name, telephone number and information on the print ad you would like us to cancel.

How do I Renew or Cancel My Print Ad?
Please call us at (210) 250-2345 to renew or cancel your print ad. Include your name, telephone number and information on the print ad in question.

How long does it take for my new ad or changes to appear online and to have photos and text approved?
It can take up to one business day for ads, text, and photos to go online.

How is my privacy protected?
All data we collect is secured at our site. Individually identifiable information will never be sold or given to others unless required by legal authorities. Our current privacy policy is posted on the web site for your review. You must agree to our privacy policy in order to buy or sell via this website.

Is the print classified ad the same as the on-line version?
The print ad is the same as the online ad until the seller enhances their online ad. Users will be able to identify all of the online ads with enhancements via an additional button that is added to their online ad (e.g. More Info, Buy Now, Make Offer or Submit Bid). These buttons provide a link that allows the buyers to give additional information about the item, such as pictures, movies, or extended text descriptions.

What does it mean if my pictures or text are not approved?
Photos and text are reviewed by the Express-News staff to ensure content meets publishing standards and guidelines. If the content or images that are uploaded are not appropriate, they will not be approved and you will have to resubmit new content.

Is my ad considered a legally binding offer?
No, your ad is a request for offers from buyers. It does not become binding until you accept the price and the offer. Yes, if you are selling an item at a fixed price or submitting a bid.

How do I know if a buyer sent me an offer?
You will receive an email sent to the address in your account notifying you of an offer. If you have offers pending, you will need to act on them. This can be accomplished via the transactions section of the Account Maintenance section on the web site.

How do I reject an offer?
You can explicitly reject an offer in the transaction section of Account Maintenance on the web site. If you do accept an offer, any other outstanding offers made by other buyers are automatically rejected.

What if the buyer backs out, can I re-contact the next best offer?
No. The buyer is legally bound to fulfill his requirements on the transaction. We assume that users will fulfill their responsibility. If they do not, please leave appropriate feedback.

How do I negotiate with buyers?
You can negotiate by rejecting their offer and leaving a note in the rejection reason. You can also lower the price of your item in the Account maintenance section.

What if I don't receive payment from a buyer?
If you don't receive payment, don't ship or deliver the item. Leave appropriate feedback.

Do I charge sales tax?
Certain businesses are required to charge sales tax. The sales tax is based on the delivery address of the buyer, if the item is shipped. You can set up the sales tax amounts that are automatically calculated in the Account Maintenance section. Most individuals do not have to collect sales tax.

If your problem or issue does not appear in this list, or it doesn't seem to correct your problem, then send an email to adcopy@express-news.net. This message will get answered directly by one of our representatives. Always provide your email address used to place your ad, the ad number if you know it, your name and a phone number where you can be reached during the day in case we need to call you. Please describe the problem you are having as completely as possible. Thank you for using The Express-News Online Classifieds and MySanAntonio.com!

Express-News FAQ's Top

Where can I find the KENS-TV (Channel 5) broadcast schedule?
MySanAntonio.com provides a real-time list of KENS-TV programs on the home page and on the KENS page. You can type in the keyword KENSTVSchedule to get an expanded schedule.

How can I obtain a copy of a KENS-TV news program or broadcast?
For a video tape copy of a KENS-TV news program, please contact the Video Monitoring Service at (972) 644-9696.

If I have a question for a KENS-TV anchor or personality, who do I contact?
MySanAntonio.com provides up-to-the-minute news and information on the site. Please check the Web site for late breaking news and information. To contact a KENS-TV anchor or newscast member, visit the KENS 5 Eyewitness News Team page of the site.

If I have a question for the KENS-TV Weather Team, who do I contact?
MySanAntonio.com provides up-to-the-minute weather information on the site. Please check the Web site for late breaking weather news and information. To contact a KENS-TV weather team member, visit the Weather page of the site.

How can I comment on a local news story that aired on KENS-TV?
For any questions or comments about a newscast or particular story, you may contact the individual newscasters and reporters from the KENS 5 Eyewitness News Team page.

Where do I submit a news tip?
We appreciate your help in identifying local news stories. To provide our broadcast news team with information about current or late-breaking news, please contact the individual newscasters and reporters from the KENS 5 Eyewitness News Team page or call 377-8206 or 377-8203.

Why are some of the cam or radar images out of date on MySanAntonio.com?
Our Web site's radar and cam images are continuously updated. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older copy of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site.

What if I have other questions or comments about KENS-TV?
We welcome your feedback and are happy to answer any questions about KENS-TV. Please contact KENS-TV customer service at WHAT NUMBER.

I can’t play videos – it wants me to download a player and I already have one.
Do you already have a RealPlayer or Windows Media Player installed? If not, click here.
If so, then it is only asking you to choose the player that you want to use to view the video you have selected. You should try selecting one of the players by clicking the radio button between the graphic and the name of the player and then clicking the submit button. If the video doesn't play, then go back to the settings window by clicking the "Change Your Settings" below the area that looks like a television. You should be presented with the same options. Try selecting the other player and clicking the submit button. If one of the players works for you, and you don't want to be asked to choose a video player every time you view video on MySanAntonio.com, then you should check the "Save these settings" option in the settings window. This will save your preferences on your machine and you will not be asked the next time you try to view a video. Remember you can always change the video player you want to use by clicking the "Change Your Settings" link in the video window. Let me know if this is not the problem or if you still have problems after doing this.

Do you provide streaming video on your site?
At MySanAntonio.com, we deliver video content and specific video news stories from KENS 5 newscasts. To find streaming video clips, look for a video icon alongside related articles. You also can access the entire News on Demand list by clicking on Video in the navigational bar on the left site of the homepage.

What is News on Demand?
News on Demand is the name of the video service MySanAntonio.com provides to users. News on Demand contains video clips from KENS 5 broadcasts.

How do I watch streaming video online?
Video is available in RealPlayer and Windows Media Player. You can download free versions of RealOne or Windows Media Player to view the clips. There is no fee for watching streaming videos on MySanAntonio.com.

Once on the News on Demand page, how do I watch a video clip?
You can watch the top three main clips by clicking on the graphic or Play Video text link.
You can select several clips at one time by clicking in the boxes to the left of each video clip description. Once you have selected all the ones you would like to view, click on the Play Selected Videos text link. A window will pop up and will play your customized newscast.

What content from the TV broadcasts is available on MySanAntonio.com?
While we try our best to publish a great deal of what appears on KENS 5 — and to often supply additional information — MySanAntonio.com is unable to reproduce every story shown on KENS 5. We don't have permission to republish some material, which comes to us from outside sources. We also must make editorial judgments to allocate our MySanAntonio.com resources so that our visitors will find a well-rounded Web site.

KENS FAQ's Top