SHIPPING INFORMATION

LEGO Shop At Home currently ships to North America and selected countries within Europe and Asia/Pacific.

Our shipping rates are based on your order value and the type of delivery service you have requested.

Click on the country your order will be shipping to and get complete detailed information on our shipping rates, transit times and additional shipping information.

Australia   Austria   Belgium   Canada   Denmark   Finland   Metropolitan France   Germany   Ireland   Italy   Luxembourg   Netherlands   New Zealand   Spain   Sweden   Switzerland   Portugal   United Kingdom  

Items not in stock will be shipped as soon as the item is available. Your ship confirmation and packing list will advise you of the estimated shipment date of any backordered item.


United States

Shipping Costs by Delivery Service

          Regular Shipping
          Express Shipping

Estimated Delivery Times by Delivery Service (in-stock items only)

Delivery Service Estimated Order Processing Time Estimated Shipping Time Estimated Total Delivery Time (from day order is placed)
Regular Shipping 1-2 business days* 2-5 business days (East of Mississippi)

4-8 business days (West of Mississippi)
3-10 business days
UPS Second Business Day Delivery Same business day for orders placed by noon EST (orders placed after noon EST will ship the next business day)* 2 business days
(2-3 days between Dec 15-23)
2-3 business days
(3-4 days between Dec 15-23)
UPS Next Business Day Delivery Same business day for orders placed by noon EST (orders placed after noon EST will ship the next business day)* 1 business day 1-2 business days

* For custom LEGO Factory products ordered, please allow an additional 5-7 days processing time before the products are shipped.

When shipping with USPS, working days are Monday through Saturday.
When shipping with UPS, working days are Monday through Friday.

Regular Shipping: In stock orders are shipped within 1-2 business days after they are received. Most customers in the contiguous United States receive their order in just 3-10 business days. Most orders are shipped via UPS or USPS First class or Priority Mail Service. For custom LEGO Factory products ordered, please allow an additional 5-7 days processing time before the products are shipped.

Alaska, Hawaii and Puerto Rico orders are shipped via USPS Priority Mail Service. Delivery will take approximately 4-6 business days from when we ship your order.

Express Shipping: Express shipping orders are shipped within 1 business day from when they are received. Express delivery is available for in-stock items only. Weekend delivery is not available. For custom LEGO Factory products ordered, please allow an additional 5-7 days processing time before the products are shipped.

  • No P.O. Box addresses; a street address is required.

  • Sorry, Express Deliveries are not available to Puerto Rico, P.O. Boxes and APO & FPO addresses. Orders shipping to these destinations will be delivered by the U.S. Postal Service via Priority Mail Service.

  • Express Delivery in Alaska and Hawaii: There is an additional $10.00 charge to the UPS Second Day/ Next Day rates and additional delivery days are required by UPS.

There are two express options:

  • UPS Second Business Day Delivery - Orders will arrive 2 business days from when we ship. *Weekend delivery is not available with this service.

  • UPS Next Business Day Delivery - Orders will arrive the next business day from when we ship. *Weekend delivery is not available with this service.

  • The chart below shows when you will receive your order depending on the day the order is placed.  Please note that UPS requires an additional delivery day with its Second Business Day Delivery during the holiday peak of December 15th through December 23rd.

Order Placed On Order Ships* UPS Second Business Day Delivery UPS Next Business Day Delivery
Monday Tuesday Thursday Wednesday
Tuesday Wednesday Friday Thursday
Wednesday Thursday Monday Friday
Thursday Friday Tuesday Monday
Friday Monday Wednesday Tuesday
Saturday Monday Wednesday Tuesday
Sunday Monday Wednesday Tuesday

For custom LEGO Factory products ordered, please allow an additional 5-7 days processing time before the products are shipped.

Shipping for Auctions Only:
Bidder is responsible for paying all shipping, insurance and duties costs (unless otherwise noted in the individual product offering). Costs and delivery times vary by weight of product, ship-to location and method of shipping and insurance required.


Other Shipping Information


I. LEGO Shop at Home Quality and Service Commitment

Quality Service is Built into Every LEGO Product

We believe our toys and other products must live up to your highest expectations. And our service must live up to the quality of our toys. We hope that you will be totally satisfied with your order. But if there's any reason you're not, simply return the product you ordered for a replacement, exchange or prompt refund.

Returning part or all of your order, it's easy! Simply follow the instructions outlined on the reverse side of the packing slip that's inside your order. All returns are acknowledged by either e-mail or mail.


II. Warranty and Product Information

For information about our products, replacement parts, warranty information or other questions, please contact our Consumer Affairs Department in North America: 1-800-422-5346 .

 
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Prefer to shop by phone? In English, call 800-453-4652, in French, call 877-518-5346.

 
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2006 The LEGO Group.
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