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Long Term Care Ombudsman/Elder Abuse Prevention

The Maryland Long Term Care Ombudsman Program helps residents in long term care facilities maintain their legal rights, control over their own lives, and personal dignity. Long term care facilities include nursing homes and assisted living communities.

Major Responsibilities of the Ombudsman Program

  • Receives and resolves complaints made by or for residents of long term care facilities.
  • Educates consumers and long term care providers about residentsí rights and good care practices.
  • Promotes community involvement through volunteer opportunities.
  • Provides information to the public on nursing homes and other long term care facilities and services, residentsí rights, and legislative and policy issues.

The Ombudsman Program is authorized by the Older Americans Act and Maryland law. In Maryland, Federal, State and local governments fund program operations in 19 regional offices covering all of Marylandís 23 counties and Baltimore City. Ombudsman Program Coordinators act as advocates for residents. In many jurisdictions, they also recruit, train and supervise volunteers who carry out the goals of the program.

Anyone may contact the Ombudsman

The Ombudsman is required to keep any information provided confidential.

There is absolutely no charge for the services of the Ombudsman program.

The State and local Ombudsmanís office can be reached Monday through Friday during normal business hours.

Allegany 301-777-5970
Anne Arundel 410-222-4464
Baltimore City 410-396-3144
Baltimore County 410-887-4200
Calvert 410-535-4606
Carroll 410-876-3363
Cecil 410-996-5295
Charles 301-934-0133
Frederick 301-694-1605
Garrett 301-334-9431
Harford 410-638-3025
Howard 410-313-6423
Montgomery 240-777-3369
Prince Georgeís 301-699-2684
Queen Anneís 410-758-0848
St. Maryís 301-475-4200 ext. 1060
Washington 301-790-0275
For Dorchester, Somerset, Wicomico, Worcester Counties, contact
MAC, Inc. 410-742-0505
For Caroline, Kent and Talbot Counties contact
Upper Shore Aging 410-778-6000
State Long Term Care
Statewide toll free 1-800-243-3425, extension 71091

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  Robert L. Ehrlich, Jr., Governor
  Michael S. Steele, Lt. Governor
  Jean W. Roesser, Secretary

Last modified Tuesday, 16-Aug-2005 11:41:05 EDT
          © 2006 Maryland Department of Aging