Our Quintuple Guarantee

The basis of our Quintuple Guarantee is that we assume 100% responsibility for your experience of playing our games. We want you to have tons of fun playing our games, and we take full responsibility for anything that gets in the way of that. If you ever have a problem with one of our games, we believe we've let you down, and we don't think you should have to pay for anything less than a wonderfully fun experience. So we take a leadership stance in the computer gaming industry by offering this Iron-Clad Quintuple Guarantee:

1. We Guarantee Our Games Are 100% Bug-Free!

Bug-free? What? How is this possible? Perhaps it really is impossible to create a completely bug-free computer game today. We don't care! If you encounter bugs in any of our games, we believe it's our responsibility to fix them. Give us just 10 days to find and fix any bugs you've found and send you a new version of the game for free, or you'll receive a full refund or exchange (your choice). If it takes us longer than 10 days to fix it, we'll still send you an updated version and give you another game for free. As software consumers ourselves, it absolutely frustrates us to spend our hard-earned money on software and then find we can't get it to run properly. We don't want you to have to suffer any frustration whatsoever. So we'll fix it within 10 days, or it's free.

2. We Guarantee It Will Run On Your Computer!

Even if there's a problem preventing our games from working that's not our fault, like a buggy sound driver that came with your computer, we'll still give you a full refund if we can't help you fix it. Don't have the latest 3D card? No problem. Our games' minimum requirements are so reasonable that even a 3-year-old computer should run them just fine. If you can't get to the point of enjoying our games as we intended, we certainly don't expect you to pay for them. We believe all software should be sold this way.

3. We Guarantee You'll Get Great Support!

Our philosophy is simple: We worship the ground our customers walk on! We strive to make our tech support among the best in the world -- friendly, responsive, and helpful. And we keep working to make it better and better. If you buy a game from us and have a problem with it that we can't resolve, we'll give you a full refund. No one deserves to be treated the way some companies' support personnel treat people. We guarantee that our support department will solve your problem for you and treat you like a real human being, or your money back.

4. We Guarantee You'll Have Fun!

We stand behind our games and believe you'll have tons of fun playing them. We feel privileged that you would choose to spend some of your precious free time enjoying what we've created. So if you buy a game from us and don't find it fun, or if you just don't feel it's your type of game, simply let us know within 60 days of your purchase, and we'll give you a full refund right away. If you don't love it, it's free.

5. We Guarantee We Can Keep A Secret!

We know that privacy is very important to our customers. So we keep all your personal information secret and don't share it with other companies. See our full privacy statement for details. Also, when you order games online with your credit card, be aware that we don't keep a copy of your credit card number after your order is processed. No human being actually sees your credit card number at any time while your order is being processed -- it's all handled by computers, and your data is securely encrypted.

Whoa! Is This For Real?

Yes, it's for real. We didn't go into business just to make money. If that's all we wanted, we would have all gone out and gotten real jobs. We're in business to serve you and to make your life better. What inspires us most is knowing that we can create something that will bring a lot more fun, joy, and inspiration into your life. You don't have to just plop down in front of the TV and be passively entertained. Playing our games will engage you, challenge you, uplift you, and ultimately let you squeeze more juice out of life.

And just to make it absolutely, perfectly clear, we don't want your money unless you feel we deserve it. From the moment you decide to download one of our games to the point where your coffin is being lowered into the ground, we assume 100% responsibility for making sure you have fun. We don't care if you've never downloaded software before, if you're brand new to computer gaming, or if your computer is so old that the case is made of wood. If something is preventing you from having fun, we're responsible. So we guarantee that you'll have fun without frustration. No bugs. No spam. Great support. Total privacy. And tons of fun! If you experience anything less, you don't pay a dime.

While many companies use disclaimers to deny all responsibility for how you're treated, we're doing the exact opposite. So consider this our reverse-disclaimer. We're telling you right now that if you have a problem, we are responsible. Just give us the chance to make things right, and we'll do our very best to fix it. And if we screw up, we don't want your money. It's more important that we learn from our mistakes and make real changes to prevent them from ever happening again. For us to accept your money when we let you down just isn't right.

Are we going to be perfect? No. We're going to make some mistakes. As human beings we can't control everything. It's true that we can't know for certain that we've found and fixed every bug in a game before we release it. But we can still do our best to fix bugs once we find out about them. We can guarantee that you won't have to pay anything if your experience isn't everything you hoped it would be. We can treat you like a real person and a friend instead of just an entry in a database. And most of all, we can listen to you, take you seriously, and continue striving to bring you as much FUN as possible.

Please Let Us Know What You Think

Our mission is simple. We want you to get a lot more fun, joy, and inspiration out of life than you're getting now, and you shouldn't have to experience any frustration along the way. Real life is hard enough that it's a real shame when a game leaves you feeling frustrated. If you know of any other ways we can improve our service to you, please let us know. You can always send us completely anonymous feedback using our Feedback Form -- it goes directly to the President of the company.

Thanks for playing.

With gratitude,

Your friends at Dexterity Software