GENERAL POLICIES | SECURITY | PRIVACY POLICY

GENERAL FESTIVAL POLICIES

NO EXCHANGES OR REFUNDS. ALL SALES ARE FINAL. QUANTITIES ARE LIMITED AND MAY SELL OUT AT ANY TIME.

All films are restricted to persons 18 years of age or older unless otherwise specified, including infants and toddlers.

Programmes and schedules are subject to change without notice.

A ticket guarantees admission to a screening until 15 minutes before the scheduled start of that screening. Ticket holders who arrive late are seated ONLY at the discretion of the Festival's Theatre Representatives based on seat availability (standing in the aisles or at the back of the cinema is prohibited) and accessibility without disturbing other customers.

No entry will be permitted 15 minutes after the scheduled start of any screening.

All Festival screening venues are wheelchair accessible. Festival patrons requiring wheelchair access, please contact the Festival Box Office by phoning (416) 968-FILM.

All film-goers must leave the cinema between screenings.

Cameras and recording devices are NOT PERMITTED in the Festival cinemas; additional anti-piracy security measures are in effect.

Please turn off all pagers and cell phones upon entering any Festival cinema.

Running times do not include Q&As and speeches from the stage. Please allow for this when selecting films.

For complete information on the building fund fee and service charges implemented by the Toronto International Film Festival Group, please click here.

SECURITY

Secure Web Server
The Toronto International Film Festival Group employs a Secure Server using SSL (Secure Socket Layer) encryption for the secure exchange of data between the patron and our system. The system extends 128-bit encryption to all browsers, even those that only support 40-bit and 56-bit encryption.

This website is secured using a Thawte SGC Supercert Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please visit http://www.thawte.com/sgc/index.html

Thawte's Digital Certificates are recognized by IE 5.01, Netscape Communicator 4.7 and later browsers. Older browsers will still create a secure SSL connection at 40, 56 or 128 bits depending on the precise browser version.

Firewall
The web server resides behind a dedicated firewall in a separate secure network. This protects and isolates the Toronto International Film Festival Group's web server.

Credit Card Numbers
No credit card information is maintained on our web server. Once a transaction is completed, the information is retained only on an offline server.

Private Processing Network
Once we receive all required information from the patron, the transaction is processed with the banks over private digital lines, not via the Internet.

Risk Management System
Our transaction system provides many other elements of security and risk management as part of basic service including protection against fraudulent credit card number generators, redundant accidental transactions, and more.

PRIVACY POLICY
Overview: The Toronto International Film Festival Group (TIFFG) respects your privacy. We protect your personal information and adhere to all legislative requirements with respect to protecting privacy. The information you provide will be used to deliver services and to keep you informed and up-to-date on the activities of TIFFG, including programmes, services, special events, funding needs, opportunities to volunteer or to give and more through periodic contacts. Occasionally we may want to provide your name and address to like-minded organizations to help us build a constituency of film enthusiasts. If at any time you wish to be removed from this or any other contacts, or if you have any questions or concerns regarding our Corporate Privacy Policy, please feel free to contact us at: tiffg@tiffg.ca

OR

Sarah Bullick
Development Manager
Toronto International Film Festival Group
2 Carlton Street, Suite 1600
Toronto Ontario M5B 1J3
(416) 967-7371

Please allow 15 business days to allow us to update our records accordingly.

For a complete look at our full privacy policy, please click here.

You will require Adobe® Acrobat® Reader to view and print these files. Acrobat Reader can be downloaded from the Adobe website.