As a company, our history goes back more than half a century. In 1932, a carpenter-turned-toymaker founded the LEGO Company with the belief, "Only the Best is Good Enough" -- which remains the guiding principle of our company today.

Quality Service is Built into Every LEGO Product

At the LEGO Company, we're committed to creating high quality products. We're equally committed to building long-lasting relationships with those who buy our products. Please contact us whenever you have questions about one of our products, need a replacement part, or are simply searching for that certain LEGO set. We're only a phone call away - simply call LEGO Shop At Home:

• In North America - 1-800-835-4386, Monday-Friday 8am to 10pm EST; Saturday & Sunday 10am to 6pm, or e-mail us by clicking here.
  

• In Australia and New Zealand, e-mail us by clicking here.
  
  

• Call free throughout Europe on 00-800-5346-1111 - Monday-Friday 8am to 8pm G.M.T., or e-mail us by clicking here.

LEGO Shop at Home Quality and Service Commitment

We believe our toys and other products must live up to your highest expectations. And our service must live up to the quality of our toys. We hope that you will be totally satisfied with your order. But if there's any reason you're not, simply return the product you ordered for a replacement, exchange, or prompt refund. All refunds will be credited to the original payment method. Note: Custom LEGO Factory products cannot be returned.
We reserve the right to review,modify and/or cancel LEGO Factory Pick A Brick orders at any time. Should we have any questions about your order, we will contact you before the order is processed

Missing a building piece or LEGO element for the set you just purchased? Can't find your Building Instructions?

No problem - simply call LEGO Shop At Home:

• In North America: 1-800-422-5346, Monday-Friday 9am to 8pm ET

• In Europe: 00-800-5346-1111, Monday-Friday 8am to 8pm G.M.T.

• In Australia: +61 2 9428 9666, Monday-Friday 9am to 5pm Sydney
  

• In New Zealand: +64 9 573 1501, Monday-Friday 9am to 5pm Auckland