Paris Tuesday, December 26, 2006. Press release from Violet :
Nabaztag’s platform has buckled under the weight of all the new Rabbits !
On Christmas day, Nabaztag’s registration and configuration sites experienced serious disruptions. The servers were not able to support the huge influx of Rabbits whose new owners attempted to register them and were forced to reject many of them.
The first Rabbits were unwrapped the morning of the 24th of December. The problems with the platform began around midnight of the 24th. At noon on the 25th, Violet’s directors decided to close access to the site my.nabaztag.com, (which allows you to register and send & receive messages from other rabbits). The deterioration in performance had rendered the use of the site unreliable and the temporary closing of the site was preferable to a frustrating user experience.
The disturbances have only affected the web platform of Nabaztag. They have nothing to do with the correct functioning of the Rabbits themselves. The closing of access to the website and the collapse in performance have not affected the Rabbits that are already connected. These Rabbits have continued to deliver their services as usual.
« Of course we had predicted a significant influx of new rabbits between the 24th and the 25th of December, » says the co-founder of Violet, Rafi Haladjian, « Not only did the Rabbits all register at once, the users were all extremely motivated. They all began to use the services very intensively, much more intensively than those that use their rabbits ordinarily. We have also come up against an exceptionally high number of active problems since the more Rabbits there are, the more possible activity there is between them. The breadth of this interactive dimension was difficult to foresee. »
Violet launched the brand new version of the Nabaztag platform 15 days ago to coincide with the release of Nabaztag/tag. The platform was designed to handle the planned, huge influx of new user connections. It was precisely the devices that were supposedly increasing capacity that have caused the platform’s fragility.
« Frankly, we feel a bit sheepish, (that’s the most appropriate word I can think of), » says Haladjian, « and grateful towards the Nabaznauts who have born their troubles patiently and who have accepted our indulgences. »
Violet’s technical teams and its third-party providers are moving at full force on the 26th to re-establish the platform and improve its performance. If the site my.nabaztag.com is back up on the 26th, it may be possible to register new Rabbits, although the return to full functionality will take a few days.