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Will I have to pay shipping on backordered items?
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If part of your order is out-of-stock, we will ship the available merchandise via the shipping method for which you paid. When an out-of-stock item becomes available, it will be shipped via Standard Ground Service at no cost to you.
For orders with only one item which is currently out-of-stock, you will be billed for both the item and the shipping method for which you paid at the time your order is shipped.
You are not billed for out-of-stock merchandise until it is shipped.
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Will you ship knives (paintball guns, pellet guns, etc.) to my address?
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When you see a red truck on any of our Product Information pages, that item has restrictions and we may not be able to ship it to you (or the person that you are sending it to). You may want to review our shipping restrictions.
U.S. Cavalry cannot know all of the United States or International restrictions for our products. Therefore, we do not warrant that you may legally purchase, own or carry specific products offered in our catalogs. Many states and provinces prohibit carrying concealed weapons and you must be guided by local laws regarding a concealable weapon. These products include, but are not limited to, chemical sprays, slingshots, air guns, paintball guns, knives, stun guns, starter pistols, bows, crossbows and other items. When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal disabilities and are in compliance with local, state and federal laws.
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When trying to view items on your Web site, all I get is a blank page. Why isn't anything showing up?
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Are you allowing your browser to accept "cookies" or do you have a program that blocks the use of "cookies"? If the later, please disable the program while on our site.
When a user first requests a page from our Web site, the server creates a single cookie in the user's browser to track the session. When the session ends, the cookie expires as well. Without this cookie, the server would have no way to identify the same user as he or she moved from page to page on a Web site. In most cases, web pages will not load completely or you may not be able to access the second page of a list.
If the problem persists, please visit our Help Desk and choose Web Site Technical Problems as the Support Category. Along with your message, please include the operating system, browser and version you are using and whether or not you dial out direct or are on a network.
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I don't have a credit card. Can I have my package shipped C.O.D.?
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We only ship merchandise which has been pre-paid. You may download and print an order form off our Web site and send that in with your check or money order.
We also accept wire transfers. For details, please e-mail service@uscav.com.
PLEASE NOTE: Only qualifying orders placed online are eligible for the free gift on our Home Page. These items are not available on phone, mail or FAX orders.
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I can't locate flightsuit nameplates on your Web site.
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Due to the amount of required information and the artwork needed for flightsuit nameplates, we currently are unable to offer them on our Web site. You may phone, FAX or mail your order for these items with the required information needed, as listed in our print catalog. Should you have any further questions, please e-mail service@uscav.com.
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I don't want other companies to have my name and address. Do you share information?
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At U. S. Cavalry, customer satisfaction is our goal. We are committed to ensuring your privacy as a customer. We do not sell or exchange e-mail addresses with third parties.
We occasionally make our list of names and mailing addresses (but not e-mail addresses) available to companies and organizations whose products and activities may be of interest to you. If you do not want your name and address shared with other organizations, or if you do not wish to receive U. S. Cavalry catalogs, simply contact us at 1-800-333-5102 or e-mail service@uscav.com. Please include the following information: Your name, mailing address, phone number, all numbers and codes on your print catalog (if applicable) or the Online Order Number of your last online order with us.
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How do I set up an account with your company?
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Our company does not offer time payments for individual orders. We do, however, accept all major credit cards as a form of payment for online orders.
We do offer Open Accounts to Government Agencies and Major Corporations for large quantity orders. For more information, please e-mail service@uscav.com.
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